Lightroom Classic 8.4: Hanging on launch (Mac 10.14.6)

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  • (Edited)
I just upgraded Lightroom Classic from v 8.1.3 to 8.4.  It now hangs. I am on MacOS Mojave version 10.14.6. When reverting to v 8.1.3, Lightroom works fine. Are there compatibility issues with this version of Mojave? Thanks
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Leila Shehab

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Posted 4 months ago

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eartho, Champion

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Hangs, how?
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Leila Shehab

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It is unresponsive and does not open.  Screen shot of activity monitor is below
(Edited)
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eartho, Champion

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hmm, could be a GPU issue... which mac and video card do you have?  Did you restart after the install?
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Leila Shehab

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Here is the info for my Mac:
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Leila Shehab

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and I restarted after the install.
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eartho, Champion

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have you tried using opt/alt when starting up LR to choose/create a new catalog?
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Rikk Flohr, Official Rep

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This sounds like a bad install. Reverting to 8.3.1 likely cured the bad install.  You should attempt to reinstall again.

Clean Classic Install ProcedureClose Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom Classic
Restart the computer
Install Lightroom Classic via the Creative Cloud App without launching any other programs.
Restart the computer
Launch Lightroom
Wait 5 minutes
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Doug Smith

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I have the same issue, and I have re-installed at least three times. Same problem still occurs. I have a brand new iMac running the latest version of Mojave, so I'm pretty sure it's not gummed up yet. 8.3.1 works just fine, but 8.4 won't run.
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Vicki Adams

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If you re-install will all of you albums stay in tact?  Thank you in advance.  
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Victoria Bampton - Lightroom Queen, Champion

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Yes. For your sanity, do a catalog backup or use the OS to duplicate the catalog (just the lrcat bit) before you uninstall, then you'll be doubly sure it's safe.
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Leila Shehab

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I followed your instructions but I am still getting the same issue.  Any suggestions?  Thanks
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Rikk Flohr, Official Rep

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A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the behavior continue after resetting the preferences?
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Cesar Lin

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I have tried deleting preferences, uninstall reinstall lightroom, resetting lightroom. the new version just won't open my old catalog, which is working fine with 8.31. the problem is with 8.4
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Rikk Flohr, Official Rep

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Do you see any crash dialog from Mac or Adobe?

While Lightroom is in this state can you screenshot your Activity Monitor and post it here?

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Cesar Lin

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No dialog, it just hang there, with no response. already roll back to 8.31, when I finish working, will update again and screenshot.
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Leila Shehab

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I haven't seen any crash dialog but I opened a ticket with Adobe.
Once I click on reset preferences, I get the swirly wheel and the activity monitor indicates that LR is not responding
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Cesar Lin

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same thing here, I have almost the same set up as yours, but I am on a Macbook Pro 13 (2016) eGPU RX580. After hours of frustration, I just roll back to 8.31.
This is an extremely bad experience, since I have auto update on, I had no idea the culprit was the damn new version, took me several hours trying to fix the problem.... lost hours of work time....
(Edited)
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Leila Shehab

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Same issue after holding down the Option/shift key.
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Rikk Flohr, Official Rep

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Did the dialog appear and did you hit the [Reset Preferences] button? That isn't clear from your response. 

Do you see any crash dialog from Mac or Adobe?

While Lightroom is in this state can you screenshot your Activity Monitor and post it here?
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Leila Shehab

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See response above with screenshots.  Thanks
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Rikk Flohr, Official Rep

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Thanks, I will forward to the team. 
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paul walton

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Just found this thread after starting my own! (always the way)

I'm having the same issues and have gone back to 8.3.1 for now...

The add in I can give to the previous user (all the symptoms I'm seeing are the same) is that after about 30 minutes the memory used has gone to about 1.4GB.
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Victoria Bampton - Lightroom Queen, Champion

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A long shot, but if you create a new catalog while opening (hold down the Opt key while starting LR), does that work? No need to import photos (I just have a suspicion), just see if it opens ok in 8.4.
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Benny Blichfeldt Flyger

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Hi Victoria, That worked for me. Thanks. What do you suggest I do then to open my catalog?
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Victoria Bampton - Lightroom Queen, Champion

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Thanks Benny, that's just confirmed that it is catalog-specific. For now, I'd suggest rolling back to 8.3.1 while Adobe figures out what's up with certain catalogs. (Scroll down and send a copy of your catalog to Rikk, as that'll help them narrow it down.)
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paul walton

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I've not managed to get it to launch while holding down the Opt  key, but it would launch from an empty catalogue.

I've gone back to 8.3.1 now so can't retest at the moment.
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paul walton

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This reply was created from a merged topic originally titled 8.4 update crashes on start up.

I've updated to v8.4, and the program hangs on start up.

I have spent over 10 working hours on the support chat lines to Adobe so far without resolution of the issue, rolling back to V8.3.1 has allowed me to open all my catalogues successfully.

Issue:

When opening an existing catalogue the program hangs and shows "program not responding" nothing else seems to happen.

Opening a new empty catalogue initially wouldn't work and Adobe support sent me off to Apple to resolve this, Apple deleted all the cache files and then it would open an empty catalogue OK and allow me to start with new photos.

However the existing and backup catalogues simply hang the program.

Catalogue has been sent to Adobe for "repair" it still wouldn't open the repaired file.

System is an iMac 27" (model identifier 17.1) 24GB memory, upgraded to SSD.
OSX 10.14.6
Lightroom Classic v8.3.1 or 8.4....


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Ted Pembroke

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I spent over an hour with Adobe support chat taking control of my mac and tried twice to reinstall never fixed it. I don't think he tried alt/new catalog method but not sure. Never worked. I was using 8.3.1 but he recommended I go 8.3 so running that now. What a waste of time. Adobe needs to review their test base and make sure they are testing on enough scenarios so these bugs are not passed to paying consumers.
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Carlos Cardona

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Just to rule out an issue with MacOS: It may be a corrupt cache or application state, or directory damage. Please give your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/o...), reboot. (In Onyx just run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc.), then hit Run Tasks. After it's done it will ask for a reboot.

If that doesn’t fix it run Disk Warrior if you can ($120), (https://www.alsoft.com), reboot. If you can’t do Disk Warrior, at least run First Aid from Disk Utility. Also just doing a "Safe Boot" can clear out caches (restart, hold down shift until you see "Safe Boot" on the screen, then reboot normally.

If that doesn’t work try launching Lightroom from your other (admin or test) account, with a new catalog, as a test. Does it run OK? If it does it may be a corrupted preference in your Username/Library folder. Reset your preferences (https://www.lightroomqueen.com).
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paul walton

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I've run Onyx and run disk first aid, unfortunately this has made no difference to V8.4.

I can open a new catalogue from the Option Key, but nothing else. Existing Catalogue and Backup catalogues do not open.

So no change, I went through a major support exercise with Apple as part of this and they couldn't find any OS issues, but did manually clear all the Lightroom caches.
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Rikk Flohr, Official Rep

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For those who have "Me-too'd" this thread. Is there anyone who is not using 10.14.6?
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Victoria Bampton - Lightroom Queen, Champion

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I've got one by email on Windows 10, but it may not be exactly the same issue.
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Tim McMahon

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I've not 'Me-too'd" but I can report 8.4 is working fine here.  Difference is I've not upgraded to Mac OS 10.14.6 - still on 10.14.5 and now nervous to make the update!
(Edited)
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Carlos Cardona

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I'm with you Tim, I'm staying put at MacOS 10.14.5 (LR 8.4)! Panos still good!
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Chris Pope

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I'm a me-too. Brand new MacBook Pro 10.14.6 Mojave, upgraded to LR 8.4 and program hangs repeatedly on start ["not responding" in Activity Monitor, etc. Rebooted, tested all systems, Disk Utility first aid, nothing works. Hours and hours spent trying to work-around. Will try to reinstall 8.3, fingers crossed.
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Chris Pope

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Just reinstalled 8.3.1 and opened successfully. Have turned off LR auto-update for the time being.
(Edited)
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David Brewer

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I have the same problem. Have just updated to MacOS 10.14.6 and LR 8.4 hangs (was quite ok prior to the Update). Reinstalled LR 8.3.1 and it works fine
(Edited)
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Scott Soutter

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I'll me-too also.  High Sierra 10.13.6. 

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Robert Hartung

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Having the same issue. Reverting Lightroom is not helping for me. On MacOS 10.14.6, iMac (Retina 5k, 27-inch, 2017). Tried 8.3.0, 8.3.1 and 8.4. All get the spinning beachball when attempting to import. Resetting prefs did not change the behavior. 
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Bill Allan

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Lightroom opens properly but the catalogue does not open its sub files. I have the catalogue open on another monitor when I delete the lock file the sub files then load. Each time I open LR the lock file reappears and has to be deleted again to open the subfiles.

If I try to close LR without this procedure the black line appears and greys out and can then LR can be closed.
(Edited)
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Rikk Flohr, Official Rep

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Make sure you have hit the [Me Too] button at the top of the page so we can get an accurate count of those reporting this issue: 

Thanks!
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Bill Allan

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I am having problems with Windows 10. I have downgraded without success and am now back to 8.4. If I did not have two monitors the second on which I open the LR catalogue so I can delete the Lock file things would be very difficult.
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Victoria Bampton - Lightroom Queen, Champion

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Can you run us through the exact sequence that gets it working for you Bill? The lock file is supposed to be created when LR is open, and then is supposed to disappear when it quits. But you're having to delete it while LR's partially open to get it to open completely?
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Victoria Bampton - Lightroom Queen, Champion

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Oh, and when you say you downgraded without success, you mean you had trouble downgrading? Or that it didn't help with this issue?
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Bill Allan

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When I open LR it just hangs and does not load the catalogue. If I tried to close it is just greys out and says it is not responding. If I open the catalogue on my second monitor and delete the lock file the files opens almost immediately, and then all is well. I was able to download the previous version without any problem but it did not solve the lock file problem.
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Carlos Cardona

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Have you tried not just launching Lightroom, but double-clicking on the ACTUAL catalog in your user location (I know you're Win10, so wherever your catalog is stored)? Other thought: is the lock file there before you try to open LR? If so, can you delete before?
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Rikk Flohr, Official Rep

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Greetings all,

Our engineering team continues to investigate this issue. We are in need of a test catalog or two that is not launching under 10.14.6. Can any of you provide a catalog file that is not opening?

If you can, Zip the catalog and send it to me and make sure you reference this thread. Hopefully we can get to the bottom of the problem and issue a fix quickly.  Thank you.

Send catalogs to: 
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paul walton

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Rikk,

eMail with catalogue attached sent as requested.

Paul
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Rikk Flohr, Official Rep

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Received. Thanks!
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Leila Shehab

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Hi Rikk,

I wanted to let you know that I sent the information below to Adobe Support in reference to the issue you are also investigating from “Photoshop Family”. (Lightroom 8.4 hanging at launch with OS 10.14.6).
Thanks


Leila Shehab






Begin forwarded message:

From:Leila Shehab <lsshehab@hotmail.com>

Subject:Re: Adobe Case Update CRM:07600000003685

Date:August 19, 2019 at 10:05:45 AM MST

To:Adobe Customer Care <adobecustomercare@adobe.com>


Hi,

This is the information you requested:


Last login: Mon Aug 19 10:01:34 on ttys000
Leilas-MacBook-Pro-13889:~ leilashehab$ /Applications/Adobe\ Lightroom\ Classic/Adobe\ Lightroom\ Classic.app/Contents/MacOS/Adobe\ Lightroom\ Classic ; exit;
2019-08-19 10:04:36.015 Adobe Lightroom Classic[21961:2505880] AdobeCrashReporterInitialize: executionTime = 0.008420 seconds
*** GPU Warning: Special file 'TempDisableGPU3' found -- skipping GPU3 ***
objc[21961]: Class NetServiceDelegate is implemented in both /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/WichitaFoundation (0x10ead49f8) and /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/Chromium Embedded Framework.framework/Chromium Embedded Framework (0x13413dff8). One of the two will be used. Which one is undefined.








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Witold Kramarz

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This reply was created from a merged topic originally titled Lightroom Classic 8.4: Not compatible with iMac (less than 1 year old).

After latest upgrade I couldn't open Lightroom Classic. After a conversation/chat with helpdesk I was advised to install a previous version 8.3 and I was informed that most likely the internal graphic card in my iMac that is less than 1 year old is not compatible with the lates Lightroom Classic...

How can adobe be realising latest version that are not working with equipment that is up to date and is used by millions of users ?

Best regards,

Witold
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Mark

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I have 2 libraries on my computer. One for Clients, one for family.
One opens fine... the other will hang at the start screen. A window pops up on startup to ask which catalog I want to open. One opens fine... the other will hang at the splash screen immediately.  If I check; "Test integrity of this catalog", (After choosing the one that doesn't open), it will hang immediately with the 'Select Catalog'  window open. 
Mid 2011 iMac Running MacOS V:10.13.6 (High Sierra) / Lightroom V: 8.4
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Scott Soutter

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I am now able to run LR Classic 8.4 on my high sierra (os 10.13.6) system.  Here's what I did:


0. Revert back to 8.3.1

1. Disabled GPU assistance in LR 8.3.1

2. Created a new, empty catalog

3. Imported my old LR Catalog (suggested by dj_paige​, using File->Import from Another Catalog

4. Shutdown LR and signed out of Creative Cloud

5. Signed in to Creative Cloud and started LR 8.3.1

6. Full system reboot

7. Updated LR to 8.4

8. Launched LR which AGAIN had the spinning beach ball

9. Went to bed and let it keep going overnight


Some time during the middle of the night the ball stopped spinning and I now have a working catalog.


I suspect that the combo of 2, 3, and 9 (being patient) were the key elements of the fix.  Coping this to some open threads in the hope that it might help someone else.

@Rikk Flohr, do I need to report a separate bug for 10.13.6
(Edited)
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Kirk Hudson

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After updating, LR Classic 8.4 also hangs on opening on Win 10x64 v.1903 Dell desktop with NVidia GeForce GTX 1070 graphics card running V.431.70 studio driver. Normal LR operation usually restores after several (long) minutes


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David Golding

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Over at the Forum web site, one WIN 10 user with a frozen LR start, removed the Logitech Options plug-in, and that worked. You would probably have to do this outside of LR (modules folder?). If you have that plug-in, perhaps give that a try?

My 15” MACBook Pro Retina 2015 2.8Ghz, MAC OS 10.14.6, LR Classic 8.4 does not have the issue. And, I temporarily had that plug-in enabled after a Logitech Options software update.
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David Golding

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Link to the forum issue is: https://forums.adobe.com/thread/2646582
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MACKIE

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If it is any help, I had this issue on Windows with LR hanging at startup and the problem ended up being the result of a Logitech plugin.  Not sure how this translates to the Mac but might provide some insight:

OK - I have had this same problem since the Windows update and tried everything without success.  Finally, finally, fixed it.

There is a folder inside

C:\Program Files\Common Files\Adobe\CEP\extensionsLogiOptionsAdobe

I dragged that folder out of the directory structure. 

I also saw that there is a Plugin in the Lightroom Plugin Manager for LogiOptions, and I disabled it.

Everything is back to normal now!!!

Hope this helps someone before they remove all their preferences and settings and plugins.