Clean Classic Install ProcedureClose Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom Classic
Restart the computer
Install Lightroom Classic via the Creative Cloud App without launching any other programs.
Restart the computer
Wait 5 minutes
Reset Procedure:1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the behavior continue after resetting the preferences?
This is an extremely bad experience, since I have auto update on, I had no idea the culprit was the damn new version, took me several hours trying to fix the problem.... lost hours of work time....
I'm having the same issues and have gone back to 8.3.1 for now...
The add in I can give to the previous user (all the symptoms I'm seeing are the same) is that after about 30 minutes the memory used has gone to about 1.4GB.
I've updated to v8.4, and the program hangs on start up.
I have spent over 10 working hours on the support chat lines to Adobe so far without resolution of the issue, rolling back to V8.3.1 has allowed me to open all my catalogues successfully.
When opening an existing catalogue the program hangs and shows "program not responding" nothing else seems to happen.
Opening a new empty catalogue initially wouldn't work and Adobe support sent me off to Apple to resolve this, Apple deleted all the cache files and then it would open an empty catalogue OK and allow me to start with new photos.
However the existing and backup catalogues simply hang the program.
Catalogue has been sent to Adobe for "repair" it still wouldn't open the repaired file.
System is an iMac 27" (model identifier 17.1) 24GB memory, upgraded to SSD.
Lightroom Classic v8.3.1 or 8.4....
If that doesn’t fix it run Disk Warrior if you can ($120), (https://www.alsoft.com), reboot. If you can’t do Disk Warrior, at least run First Aid from Disk Utility. Also just doing a "Safe Boot" can clear out caches (restart, hold down shift until you see "Safe Boot" on the screen, then reboot normally.
If that doesn’t work try launching Lightroom from your other (admin or test) account, with a new catalog, as a test. Does it run OK? If it does it may be a corrupted preference in your Username/Library folder. Reset your preferences (https://www.lightroomqueen.com).
Lightroom opens properly but the catalogue does not open its sub files. I have the catalogue open on another monitor when I delete the lock file the sub files then load. Each time I open LR the lock file reappears and has to be deleted again to open the subfiles.If I try to close LR without this procedure the black line appears and greys out and can then LR can be closed.
Our engineering team continues to investigate this issue. We are in need of a test catalog or two that is not launching under 10.14.6. Can any of you provide a catalog file that is not opening?
If you can, Zip the catalog and send it to me and make sure you reference this thread. Hopefully we can get to the bottom of the problem and issue a fix quickly. Thank you.
Send catalogs to:
After latest upgrade I couldn't open Lightroom Classic. After a conversation/chat with helpdesk I was advised to install a previous version 8.3 and I was informed that most likely the internal graphic card in my iMac that is less than 1 year old is not compatible with the lates Lightroom Classic...
How can adobe be realising latest version that are not working with equipment that is up to date and is used by millions of users ?
One opens fine... the other will hang at the start screen. A window pops up on startup to ask which catalog I want to open. One opens fine... the other will hang at the splash screen immediately. If I check; "Test integrity of this catalog", (After choosing the one that doesn't open), it will hang immediately with the 'Select Catalog' window open.
Mid 2011 iMac Running MacOS V:10.13.6 (High Sierra) / Lightroom V: 8.4
I am now able to run LR Classic 8.4 on my high sierra (os 10.13.6) system. Here's what I did:
0. Revert back to 8.3.1
1. Disabled GPU assistance in LR 8.3.1
2. Created a new, empty catalog
3. Imported my old LR Catalog (suggested by dj_paige, using File->Import from Another Catalog
4. Shutdown LR and signed out of Creative Cloud
5. Signed in to Creative Cloud and started LR 8.3.1
6. Full system reboot
7. Updated LR to 8.4
8. Launched LR which AGAIN had the spinning beach ball
9. Went to bed and let it keep going overnight
Some time during the middle of the night the ball stopped spinning and I now have a working catalog.
suspect that the combo of 2, 3, and 9 (being patient) were the key
elements of the fix. Coping this to some open threads in
the hope that it might help someone else.
@Rikk Flohr, do I need to report a separate bug for 10.13.6
My 15” MACBook Pro Retina 2015 2.8Ghz, MAC OS 10.14.6, LR Classic 8.4 does not have the issue. And, I temporarily had that plug-in enabled after a Logitech Options software update.
OK - I have had this same problem since the Windows update and tried everything without success. Finally, finally, fixed it.
There is a folder inside
C:\Program Files\Common Files\Adobe\CEP\extensions: LogiOptionsAdobe
I dragged that folder out of the directory structure.
I also saw that there is a Plugin in the Lightroom Plugin Manager for LogiOptions, and I disabled it.
Everything is back to normal now!!!Hope this helps someone before they remove all their preferences and settings and plugins.