Lightroom Classic 8.4.1: Before version of the Before & After view is not displaying

  • 1
  • Problem
  • Updated 7 months ago


Before images don't render for any images. GPU is being used for Display only (without that it won't render any changes). The problem occurs on both Sony ARWs and DNGs. Any assistance would be greatly appriciated.

Running a new Microsoft Surface Pro 7, the system information has been copied below.

Lightroom Classic version: 8.4.1 [ 201909111355-eb9b68f0 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 1.4 GHz
Built-in memory: 15978.5 MB
Real memory available to Lightroom: 15978.5 MB
Real memory used by Lightroom: 3153.4 MB (19.7%)
Virtual memory used by Lightroom: 3368.5 MB
GDI objects count: 904
USER objects count: 1902
Process handles count: 1540
Memory cache size: 144.9MB
Internal Camera Raw version: 11.4.1 [ 291 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1636MB / 7989MB (20%)
Camera Raw real memory: 1656MB / 15978MB (10%)
System DPI setting: 192 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2736x1824
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes


Graphics Processor Info: 
DirectX: Intel(R) Iris(R) Plus Graphics (25.20.100.7101)

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Sam Doroff

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  • Annoyed

Posted 9 months ago

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Rikk Flohr, Official Rep

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Sam,

I would recommend checking for a video driver update. Don't rely on the Windows update mechanism but rather go to the card manufacturer's website and check for the latest version. 
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Nathan Wharry

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I just bought a new Surface Pro 7 and having the exact same issue. Unfortunately with the Surface devices, we are not allowed to just update from Intel directly as the installer will fail and state that the driver has not been approved for this device.
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Jackie Fogerty

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Were you able to fix this? I just got a new surface pro 7 and am having the same problem
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Rikk Flohr, Official Rep

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Jackie and Nathan, have you updated to Lightroom 9.1 released on Monday?
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Jean Christophe Besse

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Luís Belo

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I have a Surface Pro 7 and it's really was about the profile color. Thanks for the link, Jean Christophe Besse.
But I had to do an extra step. On the Color Management > Advanced > Windows Default System Color > Profile of device and change it to sRGB too. 
(I'm translating from Portuguese, so sorry if some of the names in the menu don't match exactly.)
(Edited)
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Jean Christophe Besse

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Good to know. I have also the Surface Pro 7 with Lightroom classic cc 9.1 and it seems the sRGB "surface" profile color isn't really the same as sRGB normal windows 10 profile color, I don't know why but colors seem the same. It works now that's what matters