Lightroom Classic 8.3.1: Crashing on Win 10

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  • Updated 4 months ago
  • (Edited)
Lightroom Classic keeps crashing.  Including update 8.3.1.  Following my response within another thread 4 days ago that I thought I had solved the problem of crashing LR - sadly I have not.  After a full week of sitting in front of PC and trying every option I could find, I thought I had resolved - clean install of Nvidia card, update to Bios, removal of another programme - Affinity, successful update of Win 10 to May 1903.  LR ran for 4 days, almost on continually without a problem.  Was sooo choughed!!  Tonight alas I am once again despondent - have not been able to perform one task, altho when I set to run as administrator I did manage to create a panorama from 11 images before it crashed, having updated to 8.3.1.

So what do????    I fear that my days with LR are now seriously numbered!!
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Christopher Marsham

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Posted 5 months ago

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SatishT, Employee

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Hi Christopher,

We could not find any crashes reported with your email address. If Lr crashes next time, add your email address in the crash report so that we can identify your crash report and debug the issue.
You can reference https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html for more details.

-Satish
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Carlos Cardona

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Or maybe your Windows days? Did you try switching to Mac? Macs crash less, and problems are resolved in 75% less time than Windows (a study concluded)-25 years IT pro.
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Christopher Marsham

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Thanks Satish - I had been adding email ad. , but probably in my frustration overlooked this.   However since my report LR has now run for 2 days without incident.   So what was spooking it I do not know.   Re Mac - having had a PC built especially for photography work 3 years ago not so inclined to change.
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Geoff Faulkner

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Lightroom is crashing often on my computer after updating, too. I disabled the NVidia GPU and that helped, but Lightroom still crashes. Just did for me -- the app just disappears. There is no opportunity for a crash/debug report when it happens.

My NVidia card actually disappears from my device manager when it was enabled in Lightroom. I then have to scan for hardware changes, or power off/reboot for it to show up again.

With the GPU disabled the frequency of the crashes is less, but it is still regularly crashing.
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Rikk Flohr, Official Rep

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Geoff,

I find no crash reports under your email address for Lightroom 8.3 or 8.3.1. Are you using an older version of Lightroom? Perhaps a different email address than the address you use on this forum? 

It is possible the crash you are seeing is an OS-level crash and not a Lightroom crash since you are not seeing any dialog. I hate to say it but it sounds like a video driver issue. Have you tried a complete clean install of the current nVidia driver?
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Geoff Faulkner

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I am current, and using the same email address in Lightroom and on the forum site. Thank you for checking.  After disabling GPU support in Lightroom I see Application Hang errors in my event viewer:

The program Lightroom.exe version 8.3.1.10 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 1ff08
 Start Time: 01d51c20653d708a
 Termination Time: 520
 Application Path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
 Report Id: 85fe2c4c-da5c-49c6-86fd-e3faa5db6fe1
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Unknown


and Faults

Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Lightroom.exe
P2: 8.3.1.10
P3: 5ce7c0f6
P4: ddfe
P5: 134217728
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF20C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF23C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF23B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF27A.tmp.txt
\\?\C:\Users\geoff\AppData\Local\Temp\WERFE91.tmp.appcompat.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Lightroom.exe_63ca32b1ec6af1a0795e31685ed83444d945_b98c5a9f_e2fae4d5-45ba-46fb-9924-f4ff05c16ab3

Analysis symbol: 
Rechecking for solution: 0
Report Id: 85fe2c4c-da5c-49c6-86fd-e3faa5db6fe1
Report Status: 97
Hashed bucket: 
Cab Guid: 0


When I was using the GPU I would see errors like this:
The GPU has been disconnected and this application may become unresponsive. Error code: 10 (pid=163936 tid=163888 lightroom.exe 64bit) Visit http://www.nvidia.com/page/support.html for more information.

The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

The GPU has been disconnected and this application may become unresponsive.

Error code: 10
 (pid=163936 tid=163888 lightroom.exe 64bit)

Visit http://www.nvidia.com/page/support.html for more information.


I have tried clean install, and reverting back to the Microsoft supplied NVIDIA drivers for Microsoft Surface Book 2. Both crashed the GPU and it was removed from my computer for some reason. 
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Rikk Flohr, Official Rep

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If the crashes only started after the update you may just have a bad install of Lightroom.

Try this procedure: 

Close Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom Classic
Restart the computer
Install Lightroom Classic via the Creative Cloud App without launching any other programs.
Restart the computer
Launch Lightroom
Wait 5 minutes
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Geoff Faulkner

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I am doing a clean install of a fresh download of the NVIDIA Studio drivers. Selected Advanced, and chose Clean install during setup.

I will re-enable the GPU in Lightroom and then do some work in there today to see if anything changes.  

I also ran the registry setting on that crash report link to ensure that the crash reports are enabled on my system.
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Geoff Faulkner

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I can try the procedure above to reinstall Lightroom as well.
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Geoff Faulkner

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I have a clean install of NVIDIA drivers and uninstalled/reinstalled Lightroom with the above procedures. I have re-enabled the GPU support in Lightroom. I will report back if crashing continues. Thanks.
(Edited)
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Geoff Faulkner

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Still crashing. I did nothing more than switch modules from Loupe view to Develop and the GPU disappeared from my system and Lightroom disappeared.

The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

The GPU has been disconnected and this application may become unresponsive.

Error code: 10
 (pid=17804 tid=14272 lightroom.exe 64bit)

Visit http://www.nvidia.com/page/support.html for more information.

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Rikk Flohr, Official Rep

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You might want to check for this file on your PC

%USERPROFILE%\AppData\Roaming\Adobe\CameraRaw\GPU\Camera Raw GPU Config.txt
In that file look for a line like:
crs:gpu_preferred_system=“OpenGL”
or
crs:gpu_preferred_system=“”

If you find it change it to:
crs:gpu_preferred_system=“DirectX”

You can edit this file with a plain-text editor.

Does that affect the crashing?
(Edited)
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Geoff Faulkner

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Was:

<x:xmpmeta xmlns:x="adobe:ns:meta/" x:xmptk="Adobe XMP Core 5.6-c140 79.160451, 2017/05/06-01:08:21        ">
 <rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#">;
  <rdf:Description rdf:about=""
    xmlns:crs="http://ns.adobe.com/camera-raw-settings/1.0/";
   crs:gpu_load="1"
   crs:gpu_preferred_system="OGL"
   crs:gpu_enable_compute="True"/>
 </rdf:RDF>
</x:xmpmeta>


Is now:

<x:xmpmeta xmlns:x="adobe:ns:meta/" x:xmptk="Adobe XMP Core 5.6-c140 79.160451, 2017/05/06-01:08:21        ">
 <rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#">;
  <rdf:Description rdf:about=""
    xmlns:crs="http://ns.adobe.com/camera-raw-settings/1.0/";
   crs:gpu_load="1"
   crs:gpu_preferred_system="DirectX"
   crs:gpu_enable_compute="True"/>
 </rdf:RDF>
</x:xmpmeta>


Using Lightroom with these settings the GPU still disconnects (I hear an audible "unplug" sound like I've pulled a USB device out), but Lightroom stays running. I'm in the develop module now, and the screen doesn't update with adjustments like White Balance. Zoom in/out I can see it zooming in the navigator, but the main photo doesn't change at all.


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Geoff Faulkner

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It might be time to call in support and get someone to look at my machine. Lightroom seems to be crashing the GPU on my computer.
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Rikk Flohr, Official Rep

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By chance do you have more than one GPU on this system? (Motherboard GPU and a separate Video card)
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Geoff Faulkner

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Yes, this computer is a Microsoft Surface Book 2. It has an Intel video card on the motherboard, and an nVidia GPU in the base. 

Intel(R) UHD Graphics 620
NVIDIA GeForce GTX 1060
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Rikk Flohr, Official Rep

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If you switch to the other video card do you still see crashes?
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Geoff Faulkner

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There is no way to switch the video card. I can either check "Use Graphics Processor" in Lightroom, or not. In Lightroom I have switched it off, which means it isn't using the nVidia GPU and yes it still crashes.
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Rikk Flohr, Official Rep

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You would need to do that outside of Lightroom. The OS or the Video software will specify which card is used when. 
This may help: https://answers.microsoft.com/en-us/surface/forum/surfbook-surfperf/surface-book-wont-use-dedicated-gpu/574e7c42-0eb3-46ab-b333-244c2df31f1c
(Edited)
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Geoff Faulkner

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Using that graphic setting I forced WIndows to use the Intel GPU and will test. The Intel GPU now shows in Lightroom settings.
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Geoff Faulkner

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I just processed 500 photos and no hint of hesitation or crashing like I experienced using the nVidia GPU.

Switching back and forth from survey mode to develop worked great.
No issues in the develop module.
Using the pen to make adjustments worked fine.
Finding/tagging faces worked great.
Exporting my 100 picks worked perfectly.


Finding faces and other operations did seem to be slower than using the nVidia GPU. But no crashing.

I'll run the Surface Diagnostic Toolkit next to see if it detects any issues with the nVidia GPU or drivers.
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Rikk Flohr, Official Rep

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I think you are on the right path now. Time to engage NVidia Support!
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Geoff Faulkner

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By the way, anyone following this with a Surface Book 2, running Windows 1903, apparently a ton of people are complaining about this on Reddit. It isn't yet known if this is a driver issue, a Microsoft issue, or an Adobe issue causing the GPU to crash.  But the exact same behavior seems to be happening to everyone using the Adobe suite of products (Photoshop, Lightroom, After effects, Premiere, etc). These are all applications that happen to use the GPU, not necessarily laying blame with anyone yet.

https://www.reddit.com/r/Surface/comments/bubmz4/warning_latest_windows_update_1903_reliably/?utm_source=share&utm_medium=ios_app&utm_name=ios_share_flow_optimization&utm_term=control_2

There are other Adobe forum posts that mention the same thing.
(Edited)