Lightroom Classic 8.3.1: Crashing on Win 10

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  • Updated 4 days ago
  • (Edited)
Lightroom Classic keeps crashing.  Including update 8.3.1.  Following my response within another thread 4 days ago that I thought I had solved the problem of crashing LR - sadly I have not.  After a full week of sitting in front of PC and trying every option I could find, I thought I had resolved - clean install of Nvidia card, update to Bios, removal of another programme - Affinity, successful update of Win 10 to May 1903.  LR ran for 4 days, almost on continually without a problem.  Was sooo choughed!!  Tonight alas I am once again despondent - have not been able to perform one task, altho when I set to run as administrator I did manage to create a panorama from 11 images before it crashed, having updated to 8.3.1.

So what do????    I fear that my days with LR are now seriously numbered!!
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Christopher Marsham

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Posted 2 weeks ago

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SatishT, Employee

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Hi Christopher,

We could not find any crashes reported with your email address. If Lr crashes next time, add your email address in the crash report so that we can identify your crash report and debug the issue.
You can reference https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html for more details.

-Satish
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Carlos Cardona

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Or maybe your Windows days? Did you try switching to Mac? Macs crash less, and problems are resolved in 75% less time than Windows (a study concluded)-25 years IT pro.
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Christopher Marsham

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Thanks Satish - I had been adding email ad. , but probably in my frustration overlooked this.   However since my report LR has now run for 2 days without incident.   So what was spooking it I do not know.   Re Mac - having had a PC built especially for photography work 3 years ago not so inclined to change.
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Geoff Faulkner

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Lightroom is crashing often on my computer after updating, too. I disabled the NVidia GPU and that helped, but Lightroom still crashes. Just did for me -- the app just disappears. There is no opportunity for a crash/debug report when it happens.

My NVidia card actually disappears from my device manager when it was enabled in Lightroom. I then have to scan for hardware changes, or power off/reboot for it to show up again.

With the GPU disabled the frequency of the crashes is less, but it is still regularly crashing.
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Rikk Flohr, Official Rep

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You would need to do that outside of Lightroom. The OS or the Video software will specify which card is used when. 
This may help: https://answers.microsoft.com/en-us/surface/forum/surfbook-surfperf/surface-book-wont-use-dedicated-gpu/574e7c42-0eb3-46ab-b333-244c2df31f1c
(Edited)
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Geoff Faulkner

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Using that graphic setting I forced WIndows to use the Intel GPU and will test. The Intel GPU now shows in Lightroom settings.
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Geoff Faulkner

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I just processed 500 photos and no hint of hesitation or crashing like I experienced using the nVidia GPU.

Switching back and forth from survey mode to develop worked great.
No issues in the develop module.
Using the pen to make adjustments worked fine.
Finding/tagging faces worked great.
Exporting my 100 picks worked perfectly.


Finding faces and other operations did seem to be slower than using the nVidia GPU. But no crashing.

I'll run the Surface Diagnostic Toolkit next to see if it detects any issues with the nVidia GPU or drivers.
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Rikk Flohr, Official Rep

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I think you are on the right path now. Time to engage NVidia Support!
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Geoff Faulkner

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By the way, anyone following this with a Surface Book 2, running Windows 1903, apparently a ton of people are complaining about this on Reddit. It isn't yet known if this is a driver issue, a Microsoft issue, or an Adobe issue causing the GPU to crash.  But the exact same behavior seems to be happening to everyone using the Adobe suite of products (Photoshop, Lightroom, After effects, Premiere, etc). These are all applications that happen to use the GPU, not necessarily laying blame with anyone yet.

https://www.reddit.com/r/Surface/comments/bubmz4/warning_latest_windows_update_1903_reliably/?utm_source=share&utm_medium=ios_app&utm_name=ios_share_flow_optimization&utm_term=control_2

There are other Adobe forum posts that mention the same thing.
(Edited)