Lightroom Classic: Drag and drop GPS tagging not working. Right click on map also not working

  • 20
  • Problem
  • Updated 4 months ago
  • In Progress
  • (Edited)
I cannot geotag photos in the 'Maps' module of Lightroom 8.2. Drag & Drop does nothing, and right click 'set selected photos GPS coordinates' does nothing. There is no error, no message, no metadata is updated at all. 

On initial startup, if I am very quick, I can drag & drop a photo successfully. But ~15 seconds after startup it stops working. 

My issue is identical to those posted here. https://feedback.photoshop.com/photoshop_family/topics/lightroom-8-latest-update-win10-drag-and-drop...

v8.2 seemed to solve the problem for many, but it did not help me. 

I have provided sample photos and logs to Adobe staff already and communicated with them, but as the original thread is now marked 'solved' I have created a new one. 

I have address book enabled. I am on OS Windows 7 Ultimate.
Photo of Charlie Ping

Charlie Ping

  • 26 Posts
  • 7 Reply Likes
  • very frustrated

Posted 1 year ago

  • 20
Photo of Jérôme Caron

Jérôme Caron

  • 14 Posts
  • 6 Reply Likes
Photo of Alan Robertson

Alan Robertson

  • 23 Posts
  • 2 Reply Likes
Still not working for v.9.1 for me - has anyone found a solution for this? I can't believe this major part of functionality has been broken for so long.
Photo of Jérôme Caron

Jérôme Caron

  • 14 Posts
  • 6 Reply Likes
Hello, still not fixed with latest version of Lightroom classic. Amazing !
Photo of Jérôme Caron

Jérôme Caron

  • 14 Posts
  • 6 Reply Likes
Ladies and gentlemen,

I have very good news for you.

After many months waiting for a solution, asking assistance from Adobe with no luck, I finally was able to definitively solve this issue with an Adobe engineer.

I hope my solution will solve your issue as well, I'm confident it will :)

Basically, root cause of this issue is catalog corruption.
And this is a form of unknown corruption ; at least the integrity control that is done when doing a backup doesn't detect it.

What you have to do :

* Create a new catalog
* Use the import from existing catalog option and select your current catalog (no impact on this catalog, don't worry)
* if you are like me, you will face an unknown error somewhere during the import. This is expected. Stop the process and check what has been imported in your folder list ; it will give you an indication of where the corruption is located in your catalog.
* restart the import catalog but this time, select only folders after the corrupted part in order to import a maximum of pictures.
* now test the Map module and... tell me if this is working for you !

Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7291 Posts
  • 1657 Reply Likes
This is good information Jérôme Caron thanks for posting the result of your interaction with Lightroom Engineering.  It is possible to repair corrupt catalogs but I am not certain if that will work for your issue.  It might get you past the unknown error you are seeing.
Photo of Alan Robertson

Alan Robertson

  • 23 Posts
  • 2 Reply Likes
Interesting, Jerome - although when I switched off GPU acceleration it also let me place items on the map, so I'm not sure how any issue with catalogue corruption would be obviated by that sort of switch.