Lightroom Classic 8.2: Drag and drop GPS tagging not working. Right click on map also not working

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  • Problem
  • Updated 2 weeks ago
  • In Progress
I cannot geotag photos in the 'Maps' module of Lightroom 8.2. Drag & Drop does nothing, and right click 'set selected photos GPS coordinates' does nothing. There is no error, no message, no metadata is updated at all. 

On initial startup, if I am very quick, I can drag & drop a photo successfully. But ~15 seconds after startup it stops working. 

My issue is identical to those posted here. https://feedback.photoshop.com/photoshop_family/topics/lightroom-8-latest-update-win10-drag-and-drop...

v8.2 seemed to solve the problem for many, but it did not help me. 

I have provided sample photos and logs to Adobe staff already and communicated with them, but as the original thread is now marked 'solved' I have created a new one. 

I have address book enabled. I am on OS Windows 7 Ultimate.


Photo of Charlie Ping

Charlie Ping

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  • very frustrated

Posted 4 months ago

  • 5
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Charlie, 

Looks like one of our engineers is in touch with you directly. 
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Charlie Ping

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Still unresolved. Engineers have seen the issue. 
(Edited)
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Dmitry Batyrkin

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Same problem on MacOs 10.14.2, Lightroom Classic 8.2.1
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Charlie Ping

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Still broken.
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Jason Langley

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Having the same problem Lightroom 8.2 on Mac OSX 10.14, very frustrating- has always worked in the past without problem.
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Jeff Haller

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I've been having the same problem for months, through all versions. It seems to work ok for one or two batches of geotagging after startup, then appears to do nothing.
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Charlie Ping

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STILL BROKEN. Engineers no longer responding. What is going on?????
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Rikk Flohr, Official Rep

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I apologize for the delay. I spoke to the engineer and he should be contacting you again in the next 24 hours.  
(Edited)
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Jérôme Caron

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Hi.

My infos :

Lightroom Classic versiob 8.2.1 (1206193)

Licence Creative Cloud

Language : en

Operating System : Windows 10 Business

Version 10.0.17134


I spent 55 min with Adobe Support. I demonstrate the issue. The problem is escalated...


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Dmitry Batyrkin

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Lightroom Classic 8.3
Drag and drop on Maps works!
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Charlie Ping

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Unfortunately I updated to 8.3 but the problem still exists. 

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Jérôme Caron

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8.3 doesn't solve my issue.

Just for information, for those who have the issue : what is your catalog size (number of pictures)
Mine is 83300
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Dmitry Batyrkin

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Lightroom Classic 8.3
Catalog size – 15181 pictures.
Operating System : MacOs 10.14.2.
Drag & drop and right click 'set selected photos GPS coordinates' work.
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Matt Fitt

  • 17 Posts
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LR Classic 8.3.1
Win10 Pro

Drag & Drop sometimes does nothing, but usually it assigns the image a map location... just not the correct one. 

Then, I'll again drag it to the correct spot, and that will work about half the time.

Right click "set selected...GPS" is similarly hit or miss.