Lightroom Classic: Drag and drop GPS tagging not working. Right click on map also not working

  • 20
  • Problem
  • Updated 4 months ago
  • In Progress
  • (Edited)
I cannot geotag photos in the 'Maps' module of Lightroom 8.2. Drag & Drop does nothing, and right click 'set selected photos GPS coordinates' does nothing. There is no error, no message, no metadata is updated at all. 

On initial startup, if I am very quick, I can drag & drop a photo successfully. But ~15 seconds after startup it stops working. 

My issue is identical to those posted here. https://feedback.photoshop.com/photoshop_family/topics/lightroom-8-latest-update-win10-drag-and-drop...

v8.2 seemed to solve the problem for many, but it did not help me. 

I have provided sample photos and logs to Adobe staff already and communicated with them, but as the original thread is now marked 'solved' I have created a new one. 

I have address book enabled. I am on OS Windows 7 Ultimate.
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Charlie Ping

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  • very frustrated

Posted 1 year ago

  • 20
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Rikk Flohr, Official Rep

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Charlie, 

Looks like one of our engineers is in touch with you directly. 
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Charlie Ping

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Does anyone care about this?
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Charlie Ping

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Guess not :/
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Charlie Ping

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Charlie Ping

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Still unresolved. Engineers have seen the issue. 
(Edited)
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Dmitry Batyrkin

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Same problem on MacOs 10.14.2, Lightroom Classic 8.2.1
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Charlie Ping

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Still broken.
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Jason Langley

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Having the same problem Lightroom 8.2 on Mac OSX 10.14, very frustrating- has always worked in the past without problem.
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Jeff Haller

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I've been having the same problem for months, through all versions. It seems to work ok for one or two batches of geotagging after startup, then appears to do nothing.
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Charlie Ping

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STILL BROKEN. Engineers no longer responding. What is going on?????
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Rikk Flohr, Official Rep

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I apologize for the delay. I spoke to the engineer and he should be contacting you again in the next 24 hours.  
(Edited)
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Jérôme Caron

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Hi.

My infos :

Lightroom Classic versiob 8.2.1 (1206193)

Licence Creative Cloud

Language : en

Operating System : Windows 10 Business

Version 10.0.17134


I spent 55 min with Adobe Support. I demonstrate the issue. The problem is escalated...


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Dmitry Batyrkin

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Lightroom Classic 8.3
Drag and drop on Maps works!
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Charlie Ping

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Unfortunately I updated to 8.3 but the problem still exists. 

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Jérôme Caron

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8.3 doesn't solve my issue.

Just for information, for those who have the issue : what is your catalog size (number of pictures)
Mine is 83300
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Dmitry Batyrkin

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Lightroom Classic 8.3
Catalog size – 15181 pictures.
Operating System : MacOs 10.14.2.
Drag & drop and right click 'set selected photos GPS coordinates' work.
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Matt Fitt

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LR Classic 8.3.1
Win10 Pro

Drag & Drop sometimes does nothing, but usually it assigns the image a map location... just not the correct one. 

Then, I'll again drag it to the correct spot, and that will work about half the time.

Right click "set selected...GPS" is similarly hit or miss.
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Massimo Savazzi

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VERY BAD! I have the same issue  :(
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Jérôme Caron

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Hi. How many pictures in your catalog ?
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Allan F Packer

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I am having same problem which starting when I wiped my system and reinstalled Lightroom Classic.  I have 18k pictures in Cat. Windows 10 64 bit, 16g memory, Dell XPS
(Edited)
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Charlie Ping

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STILL NOT WORKING! :(

I've worked with the engineers, spent untold hours of my time helping them. It's pretty clear that the 'Address Lookup' feature is the problem! It gets jammed and the GPS features stop working. 

'Address Lookup' cannot be disabled! I don't care about this feature, LET US DISABLE IT so we can just tag our photos with GPS. 

It's been almost a year Adobe. Completely unacceptable. 
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Jérôme Caron

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Just for my information. how many pictures in your catalog ? I suspect the issue only happen with large catalogs...
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Charlie Ping

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I have 31k photos in my Library. But I have reproduced the problem in a library of only 800 photos. 

This issue happens anytime Address Lookup gets stuck. I find anytime there is a photo that is over the ocean, or in an obscure area that Address Lookup might not recognize, this happens. So I don't think a large library matters, but it gives better odds of a photo like this existing. 
(Edited)
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Jérôme Caron

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Well my original issue is only on GPS tagging when you drag and drop your pictures on a map to apply a tag. I've not checked the address lookup behavior.
In my configuration when I create a new catalog with 500 photos, I don't have any issue.
Tried to optimize the catalog including using sqllite export and import. My catalog looks clean from this point of view.

PLEASE LIGHTROOM TEAM !! HELP US !!
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Charlie Ping

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Yes, I have the exact same issue. Working with the engineers, we've established that when the drag & drop (or right click) fails, it is in the stage where it checks the Address Lookup. Unfortunately, even though this feature is not necessary or even wanted, it cannot be disabled while maintaining the drag & drop functionality. 

Despite confirming this 3 months ago, nothing has been done about it. 
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Jérôme Caron

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So you have demonstrate the issue with Adobe Support ? It means your case is not solved so I hope it is still open ?
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Tim Lumsdaine

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I have the same problem. LR Classic 8.3.1, Mac OX 10.14.5. Catalogue size 49,500 images. Would love to see this resolved.
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Jérôme Caron

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Issue is still there ! COME ON ADOBE ! We pay for a support that do not care about customers issues ! This is not acceptable.
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Jérôme Caron

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Good news.

I have been able to solve the issue. Here is my workaround : switching the monitor resolution to 1920x1080.

I have an HP monitor with a native resolution of 1920x1200 that apparently Lightroom GPS module doesn't appreciate.

Switching to Full HD and no GPS issue !


People in this thread, what screen resolution are you using ?
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Charlie Ping

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My resolution has always been 1920x1080. So this is not a solution for me. 

I don't see how resolution should matter, and I suspect the problem will return. :(
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Charlie Ping

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Almost NINE MONTHS Adobe! WTF????!!!??
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Paul Lakin

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This reply was created from a merged topic originally titled Lightroom Classic 8: Drag and drop GPS tagging not working. Right click on map al....

Lightroom 8 latest update, Win10. Drag and drop GPS tagging not working. Right click on map also not working.
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Ed

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This reply was created from a merged topic originally titled Lightroom Classic 8: Drag and drop GPS tagging not working. Right click on map al....

Still broken for me. Running Lightroom Classic 8.4.1.

Note: This conversation was created from a reply on: Lightroom Classic 8: Drag and drop GPS tagging not working. Right click on map al....
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Giuseppe Giuze Franco

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Same problem for me
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Jérôme Caron

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Well ladies & gentlemen,
Issue was solved for me... a few days, after switching my screen to a lower resolution.
However with the current version of Lightroom Classic (9.1) issue is still there.

I cannot use the map module to apply gps info to any picture. When drag and drop an image to the map. Nothing happen.

ADOBE HELP !!!!!!!!

Please help your loyal customers and fix this issue !
I opened a case to the support, waiting for an answer.