Lightroom Classic 8.2 crashes soon after starting.

  • 1
  • Problem
  • Updated 4 weeks ago
After upgrading to Windows 10 to try the new Enhanced Details feature, I found that it worked, although I couldn't see any enhanced detail.

Today I noticed that my graphics driver had reverted back to an old version during the Windows 10 upgrade. I installed the latest NVIDIA driver for my graphics card (Geforce 520M). Tried the enhanced detail again and got a black preview window, just like so many others. Cancelled, then Lightroom Classic crashed and continues to crash shortly after starting.

I'm so tired of this crashing problem. It has happened to me for months now and to fix it, I have to uninstall Lr Classic, close Creative Cloud app, restart my system, then reinstall Lr Classic.

I submitted the crash report for what its worth, but I don't hold out much hope of this ever being fixed.
Photo of Anthony Blackett

Anthony Blackett

  • 108 Posts
  • 39 Reply Likes
  • Frustrated and annoyed

Posted 1 month ago

  • 1
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4737 Posts
  • 1827 Reply Likes
Have you tried completely uninstalling the Nvidia driver and related programs, and then doing a clean reinstall? That's helped many others.
Photo of Marek Cieszkowski

Marek Cieszkowski

  • 1 Post
  • 0 Reply Likes
Hi Victoria, I am a crash-victim too. How would your suggested order? Clean uninstalling of NVidia software, uninstalling LR, restart? And then what? Installing Nvidia drivers first and then Lightroom or the other way round?
Thanks
Marek

Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4737 Posts
  • 1827 Reply Likes
In a report on this thread, uninstalling every piece of Nvidia software then installing the latest driver did the trick without reinstalling Lightroom. If that didn't do it, then I'd reinstall Lightroom next (with a reboot or two in between for good measure). It's not fixing it for everyone, but it's a good place to start.
Photo of Anthony Blackett

Anthony Blackett

  • 108 Posts
  • 39 Reply Likes
Thank you Victoria for your suggestions.

I had a good read through the thread you mentioned and then uninstalled the latest version 391.36 NVIDIA drivers and did a clean reinstall. The Antialiasing - FXAA option suggested as the cause of problems was and is turned off on my system and I don't seem to have an MFAA option. The problem still persisted with the Enhanced Detail preview window showing black.

Uninstalled the 391.36 version again, rebooting many times throughout the process, finally removed the NVIDIA device, rebooted again. The system installed an old driver version 369.09. Running Windows Update updated this to version 376.54 from Dec 2016. Tried Enhanced Detail again and it is working. Leaving my system using the older NVIDIA driver for now as it works, whilst the latest one doesn't.