Lightroom Classic 8.2 and Lightroom CC 2.2: Crash on startup

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  • Problem
  • Updated 2 months ago
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  • (Edited)
I was using LR 8.2 today and tried to use the Enhance Details. An error came up saying I needed to update Windows 10 for it to work. I updated Windows 10 and ever since Lightroom Classic CC and CC for Desktop crash upon startup.

I have uninstalled Classic CC and gone back to 8.1 and I am able to work. This is very frustrating.
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Reed Radcliffe

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Posted 5 months ago

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rogerhar

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I have the same problem. I am using laptop version of GeForce 1070. Is everyone using a laptop here ?
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N J

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Yes I’m on ASUS ROG 17.3” with GTX 980m
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N J

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And before windows update guy comments again, my Nvidia drivers are up to date, Windows is most up to date, all Adobe cc is up to date.
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Rudi Oswald

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Asus ROG 17.3 with GTX 1070. At my Desktop PC with RTX 2080 run LR Classic CC 8.2 fine and fast
(Edited)
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N J

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Well rudi, at least I am jealous of your 1070 in your ROG while we sit here unable to Lightroom ;) haha 
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CJ Banning

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me too
GTX1070 Premier Pro has an issue the 1070 as well
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Ikona Malee

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My Nvidia drivers are up to date and it still crashes, considering the popularity of Nvidia based devices this does seem it will become more of a problem as more users try to upgrade?

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Bernard Choquet

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I m on the nvidia driver now and it still work...Nvidia Geforce GTX 1060 max-Q Design driver version: 24-21-13 9836... but really don't know why .... That's all I did and it's ok in my case.
(Edited)
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Bernard Choquet

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Laptop HP Omen
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Rudi Oswald

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So you can be lucky
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Lucas Horrobin

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After installing everything over and over, updating to the newest drivers. I uninstalled all Nvidia apps and restarted, windows then installed a old Nvidia driver automatically (388.63).  Now Lightroom launches.

This isn't ideal at all. Since we are on driver 418.91 and 388.63 will not work with Premiere.
(Edited)
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N J

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Lucas, thanks for reporting that work around. 
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Reed Radcliffe

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Ok, so for some of us, uninstalling all the Nvidia software and drivers (and sometimes the card, as well) causes 8.2 to work.

For some, just simply turning off MFAA and FXAA in the Nvidia settings works.

Others have been successful by going back in time a few years on drivers.

As for me, I was unsuccessful with removing the Nvidia software and drivers and re-installing the latest version, and uninstalling the card was a big mistake, as I could never re-install it other than running a system restore. Lightroom 8.2 would run, though, with no video card installed. MFAA and FXAA were already off.

Nothing is working for me. When will we be updated on a possible software fix? I must have been spoiled since LR has been running so well for me since they fixed the slowness issue of version 7.

This experience has reminded me how it takes Adobe sometimes a year or more to recognize and fix an issue that doesn't affect every single one of their subscribers. Please. Adobe engineers, give us an update on when we can expect a fix.
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Marco Scocco

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have you tried simply disable the card in device manager ? 
works for me. 
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N J

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I tried this, it is not a usable solution as it runs like complete doodoo editing raw images from pro cameras, it launched... but is in no way usable for me this way.
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Marco Scocco

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yes, i understand.
But you can re-enable the card once it launched. Not ideal but a fix. 
I am not sure it is superstable like this but it works form me.
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Ikona Malee

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There doesn't seem to have been any kind of official comment or even acknowledgement of this issue anywhere from Adobe or have I missed it?

I have always considered the cost of Adobe products being justified as the cost of choosing a "premium" product over some of the "budget" offerings but recently I find it harder to justify especially now I am paying via subscription for a version that will not run.
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Rikk Flohr, Official Rep

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Root cause appears to be a NVIDIA driver that was corrupted during the Win 10 update process.  This can likely be remedied by using Add/Remove Programs to remove all NVIDIA-related components from the system, then doing a clean re-install of the current NVIDIA driver.
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Rudi Oswald

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All done but this was dort work
(Edited)
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Rudi Oswald

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All done but this way dont work
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Ikona Malee

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Doesn't work.
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myrko leclerc

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doesn't work we are been use as guinea pig that not right they release a product that they new did not work.  not verry please
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David Kendall

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Same lightroom 8.2 crashes on start up.windows is up to date all graphics on board and dedicated graphics card are all up to date.this had only been an issue since the February lightroom updated.photoshop is working fine.i suspect a bug in the software.lots of crash reports sent .I get the feeling that the Adobe engineer are having a hard time trying to sort this .
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Jens Stadsgaard

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Updating is not enough. You have to remove the old drivers first.

I would remove all Nvidia software and remove the card in device manager. Restart the computer. Remove LR. Make another restart. 

Then install a new driver, and LR. 
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Artur Roszak

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NOT A SOLUTION

When you uninstall drivers you completely reset the graphical setting, when you reinstall them again it "might" work.

Set your graphical settings back to quality and program doesn't work again.

With my 1080TI turning off FXAA and MFAA in nvidia control panel worked.

There is nothing wrong with the driver, just someone that Adobe doesn't know how to code, and for multibillion company to turn paying customers into beta testers is riddicous, with proper QA, this should never happen.
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myrko leclerc

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none of the suppose fix work !!! doesn't work we are been use as guinea pig that not right they release a product that they new did not work.  not verry please , i spend 3 hour with tech support witch they log in my computer did a bunch of try and change lot of setting and still does not work 
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rogerhar

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Nvidia has released new drivers, no more crash !
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CJ Banning

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same it works 
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Reed Radcliffe

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Ok, I installed the new Nvidia graphics driver (did a clean install) and Lightroom 8.2 now launches.
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myrko leclerc

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well i use the ddu driver removal program in safe mode and install the latest nvidea driver 419.17 and now both lightroom cc and lightroom  work without issue 
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N J

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Can confirm, after updating to the new Nvidia Driver today, Lightroom works fine again. I am on a gaming laptop with a GTX 970m. 
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Rudi Oswald

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with GTX 1070 Notebook now will works with the newest nvidia.
Thanks god i can work
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Christopher Marsham

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It may help others.  Ever since April 2018 when Windows released a major update (1803) my desktop PC failed to install this update.  Despite many attempts and many hours this was still the case until May 2019.   After updating LR to 8.3 this update never worked.  Crashed every few secs. Adobe said I needed the latest (1803) windows as LR 8.3 won't work without.  Thus I attempted a win update without success, even with an ethernet connection and not (as I had been using) wifi.  I then read that removing the wifi card had helped.  So I did and removed Trusteer rapport.  Hey presto windows updated with the May 1903 version.    Now to get LR to work.  No way.  Adobe had connected to PC previously and said that the ntldll.dll file was not functioning - I had never seen any such error message.  Another few hours trying to resolve that (before updating windows).  Fruitless.  I then tried to update the Nvidia card.  Unsuccessful so contacted Nvidia and then tried to update again - quite why but successful.   Made no difference to LR.  So contacted Nvidia again.  Most helpfully they supplied an upto the minute update compliant with win 1903.  They also suggested updating with a clean install and also to check with the motherboard producer (ASUS) as having sent them a system ifo file, they noticed that the motherboard was of 2015 vintage, and there may be an update to the BIOS and other chipsets.   ASUS were very quick to respond and indeed sent a link to an update download for my motherboard.  Downloading and unzipping this on the desktop  produced a strange anomaly.  I also have AFFINITY installed on same PC.  For some obscure reason the ASUS file morphed into an unusable AFFINITY file.  So I downloaded onto my laptop and copied the unadulterated file onto the USB.   I then uninstalled AFFINITY.

 I closed down the PC and put the USB in (essential before restarting) and went into the BIOS and updated as per ASUS instructions.   So now I have a PC with windows 10 (1903), updated BIOS and really up to date Nvidia driver and no AFFINITY.   By now I had LR 8.2.1 installed.   opened this - 90mins later it was still performing perfectly.  I then updated to 8.3 and have been running this version for the last 3 hours without any problems.    

Before doing all of this I went to uninstall LR and reinstall ver 6.0 but Adobe Creative Cloud needed to update.  It would not.  So I used the Adobe uninstaller.  But could not then reinstall.   To cut a long story short I had read that opening ACC from the directory worked - it did and I used the repair utility.   SO AFTER A WEEK OF MESSING ABOUT AND MANY MORE HOURS BESIDE, I NOW HAVE AN UPTO DATE pc AND A FUNCTIONING VERSION OF LR 8.3.

CHRIS MARSHAM





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Christopher Marsham

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UPDATE TO MY POST 4 DAYS AGO.  After running LR Classic almost all day for 4 days without problem, tonight the same problem returned.  Soon after opening just crashes.   I have not been able to complete one task.  As I was turning off the PC window popped up to say there is an update 8.3.1 - I updated - made no difference.   I have retsrated PC several times - makes no difference.
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Reed Radcliffe

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Highly recommend you do a  fresh, clean install of the latest Nvidia video driver - not the Creative one, the gaming driver.