Lightroom Classic 8.2 and Lightroom CC 2.2: Crash on startup

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  • Problem
  • Updated 2 months ago
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  • (Edited)
I was using LR 8.2 today and tried to use the Enhance Details. An error came up saying I needed to update Windows 10 for it to work. I updated Windows 10 and ever since Lightroom Classic CC and CC for Desktop crash upon startup.

I have uninstalled Classic CC and gone back to 8.1 and I am able to work. This is very frustrating.
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Reed Radcliffe

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Posted 5 months ago

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Photo of Isabela Leite

Isabela Leite

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I have the same problem :/
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Johnny St

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I have the same problem - Adobe support folks don't respond at all...
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Jiří Veselý

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I have the same problem :(
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Ikona Malee

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Exactly same problem have had to roll back to Lightroom Classic CC 8.1
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WILLIAM W GIBSON

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This reply was created from a merged topic originally titled Enhanced Details broken: Freeze and Crash Report on opening the feature.

I tried using the new "Photo:Enhanced Details" feature with a raw file from a Canon SL2, and the feature crashes every time when the "loading" animation runs, and a crash report dialog box opens after a few minutes. This happens with and without the graphics acceleration turned on in preferences. What sort of troubleshooting steps can I take?
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Stephen Russell

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Same here. Downloaded the October 2018 version of Windows 10 manually. Although "Enhance details" now loads, it creates a white screen in Lightroom CC Classic and Photoshop CC when I execute the program with an X-T3 RAF file loaded. No DNG conversion made. Have tried with Graphics Processor enabled and disabled. I'm using a 12 months old HP laptop with 16GB of RAM.
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CJ Banning

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Same issue here 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It appears that some customers are getting a warning that the latest Windows 10 version is needed but Windows says it's up-to-date. The problem is that the current release of Windows 10 is on a timed rollout so some customers don’t have access to it through the automatic update mechanism.

To solve this, please manually update:  https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-update

Let me know if this works for you.
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Reed Radcliffe

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Did you actually read this thread? Most of us have figured out how to get the Windows 10 update - the issue is that Lightroom 8.2 no longer runs after we applied it.

The actual title to the thread actually states the issue:

Lightroom Classic 8.2 and Lightroom CC 2.2: Crash on startup

Will you please offer us a solution or even an acknowledgment of the problem?

Thank you
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Reed Radcliffe

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Here is my Photoshop System Info:

Adobe Photoshop Version: 20.0.3 20190130.r.57 2019/01/30: 1204598  x64
Number of Launches: 186
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.292
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2592 MHz
Built-in memory: 65454 MB
Free memory: 35982 MB
Memory available to Photoshop: 59969 MB
Memory used by Photoshop: 60 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=2560, bottom=1080, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="NVIDIA GeForce GTX 1070"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="25.21.14.1694"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"
glgpu[0].GLRendererID=7137
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_536d42858d9e716c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_536d42858d9e716c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_536d42858d9e716c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_536d42858d9e716c\nvldumdx.dll"
glgpu[0].GLDriverDate="20181112000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8192
clgpu[0].CLName="GeForce GTX 1070"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="416.94"
clgpu[0].CLBandwidth=1.91517e+11
clgpu[0].CLCompute=2419.64
License Type: Subscription
Serial number: 96040380049026829551
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\Reed\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 952.1G, 708.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421
   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805
   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.3.0   
   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181
   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623
   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0   
   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470
   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623
   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424
   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424
   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623
   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194
   icucnv58.dll   International Components for Unicode   58, 2, 0, 0   
   icudt58.dll   International Components for Unicode   58, 2, 0, 0   
   icuuc58.dll   International Components for Unicode   58, 2, 0, 0   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0   
   LogSession.dll   LogSession   8.0.0.52.48027   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2019   20.0   
   Plugin.dll   Adobe Photoshop CC 2019   20.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop CC 2019   20.0   
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194
   SVGRE.dll   SVGRE   79.600623   79.600623
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0   
   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Accented Edges 20.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
   Analog Efex Pro 2 5.0.1.61 - from the file “Analog Efex Pro 2.8bf”
   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”
   Average 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Average.8bf”
   BackgroundFilter 5.0.1.61 - from the file “Background.8bf”
   Bas Relief 20.0 - from the file “Filter Gallery.8bf”
   BMP 20.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 11.2 - from the file “Camera Raw.8bi”
   Camera Raw Filter 11.2 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Chrome 20.0 - from the file “Filter Gallery.8bf”
   Cineon 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Cineon.8bi”
   Clouds 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Clouds.8bf”
   Collada 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Color Efex Pro 4 5.0.1.61 - from the file “Color Efex Pro 4.8bf”
   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
   Craquelure 20.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 20.0 - from the file “Filter Gallery.8bf”
   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 20.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dfine 2 5.0.1.61 - from the file “Dfine2.8bf”
   Dicom 20.0 - from the file “Dicom.8bi”
   Difference Clouds 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Clouds.8bf”
   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”
   Displace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 20.0 - from the file “Filter Gallery.8bf”
   DxO ViewPoint 3 3.1.259.0 - from the file “PhotoshopPlugin-filterdvpv364.8bf”
   DxO ViewPoint 3 automation 3.1.259.0 - from the file “PhotoshopPlugin-automationdvpv364.8li”
   Eazel Acquire 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “EazelAcquire.8ba”
   Entropy 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Export Color Lookup Tables 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Export3DLUT.8be”
   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “FastCore.8bx”
   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 20.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”
   FineStructuresFilter 5.0.1.61 - from the file “FineStructures.8bf”
   Flash 3D 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Fresco 20.0 - from the file “Filter Gallery.8bf”
   Glass 20.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Grain 20.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “HalideBottlenecks.8bx”
   HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
   HotPixelsFilter 5.0.1.61 - from the file “HotPixels.8bf”
   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
   IGES 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 20.0 - from the file “JPEG2000.8bi”
   Kurtosis 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   LandscapePro 1, 11, 1, 0 - from the file “PSFilterLPLauncher64.8bf”
   LandscapePro 2.2.0 - from the file “LandscapeProPSFilter64.8bf”
   Lens Blur 20.0 - from the file “Lens Blur.8bf”
   Lens Correction 20.0 - from the file “Lens Correction.8bf”
   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 20.0 - from the file “Liquify.8bf”
   Matlab Operation 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “ChannelPort.8bf”
   Maximum 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Mean 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Measurement Core 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “MeasurementCore.8me”
   Median 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Merge to HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   MMXCore Routines 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “MMXCore.8bx”
   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “MultiProcessor Support.8bx”
   Neon Glow 20.0 - from the file “Filter Gallery.8bf”
   Nik Collection Selective Tool 5.0.1 - from the file “SelectivePalette.8li”
   Note Paper 20.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “NTSC Colors.8bf”
   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
   Palette Knife 20.0 - from the file “Filter Gallery.8bf”
   Patchwork 20.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
   PCX 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “PCX.8bi”
   Photocopy 20.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “ChannelPort.8bf”
   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Pixar.8bi”
   Plaster 20.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
   PLY 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “PBM.8bi”
   PortraitPro 2.1.2 - from the file “PortraitProPSFilter64.8bf”
   Poster Edges 20.0 - from the file “Filter Gallery.8bf”
   PRC 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Radiance.8bi”
   Range 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Render Color Lookup Grid 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Export3DLUT.8be”
   Reticulation 20.0 - from the file “Filter Gallery.8bf”
   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
   Save for Web 20.0 - from the file “Save for Web.8be”
   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
   ShadowsFilter 5.0.1.61 - from the file “Shadows.8bf”
   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 5.0.1.61 - from the file “SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 5.0.1.61 - from the file “SHP3OS.8bf”
   Shear 20.0 - from the file “Standard MultiPlugin.8bf”
   Silver Efex Pro 2 5.0.1.61 - from the file “Silver Efex Pro 2.8bf”
   Skewness 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   SkinFilter 5.0.1.61 - from the file “Skin.8bf”
   SkyFilter 5.0.1.61 - from the file “Sky.8bf”
   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
   Solarize 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Solarize.8bf”
   Spaces 20.0 - from the file “Spaces.8li”
   Spatter 20.0 - from the file “Filter Gallery.8bf”
   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 20.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
   Stained Glass 20.0 - from the file “Filter Gallery.8bf”
   Stamp 20.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   STL 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   StrongNoiseFilter 5.0.1.61 - from the file “StrongNoise.8bf”
   Sumi-e 20.0 - from the file “Filter Gallery.8bf”
   Summation 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Targa 20.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 20.0 - from the file “Filter Gallery.8bf”
   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 20.0 - from the file “Filter Gallery.8bf”
   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
   U3D 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Underpainting 20.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
   Variance 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Viveza 2 5.0.1.61 - from the file “Viveza2.8bf”
   Water Paper 20.0 - from the file “Filter Gallery.8bf”
   Watercolor 20.0 - from the file “Filter Gallery.8bf”
   Wave 20.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   WIA Support 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “WIASupport.8li”
   Wind 20.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “WBMP.8bi”
   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins:

   LandscapePro 1, 11, 1, 0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PSFilterLPLauncher64.8bf”
   LandscapePro 2.2.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\LandscapeProPSFilter64.8bf”
   PortraitPro 2.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PortraitProPSFilter64.8bf”

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseStock.html”
   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseTypekit.html”
   Home  2.5.3 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2019\index.html?v=2.5.3.3”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15462 Posts
  • 2293 Reply Likes
It looks like there's a slightly more current version of Windows 10 (17763.316) and a newer driver for your GTX1070. If you haven't already submitted a crash report with your email address, please do so: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That may give us more clues as to what's going wrong.
Photo of Marco Scocco

Marco Scocco

  • 4 Posts
  • 1 Reply Like
When you guys finally find a fix it would be nice if you let us know. 
I am on a yearly subscription, am I entitled to get back the pro-quota of my subscription for every single day I could not use the program ?
Photo of Reed Radcliffe

Reed Radcliffe

  • 16 Posts
  • 0 Reply Likes
The first time it crashed it asked me to fill out the crash report. I checked the box to automatically file the crash report every time. I probably sent in 20 or 25. 
Photo of Reed Radcliffe

Reed Radcliffe

  • 16 Posts
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Also, why do I even bother updating my video driver? Lightroom has never used the GPU.
Photo of Reed Radcliffe

Reed Radcliffe

  • 16 Posts
  • 0 Reply Likes
Ok, I updated my video driver, but Windows is not coming up with any updates. Says 1809. I reloaded LR 8.2 - it crashes still. Going back to 8.1. Any other ideas?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15446 Posts
  • 2282 Reply Likes
I found your crash log. Thanks. I need to have an engineer take a look at it.
Photo of Artur Roszak

Artur Roszak

  • 25 Posts
  • 12 Reply Likes
Same issue... Lightroom GPU acceleration is completly broken in 8.2
It worked fine in 8.1 but 8.2 will not work with the last 4 recent NVIDIA drivers.
I found a temporary workaround, go into Device manager, go to Display adapter. Right click on the display adapter and Disable device, your screen will blink.
Then you can start Lightroom, it will start (just without GPU support) once Lightroom starts, you can right click on display adapter again, and select Enable Device.
You will have to do this every time, you want to start Lightroom.
Seriously Adobe, did you ever hear of quality control? this is sad.

Photo of Reed Radcliffe

Reed Radcliffe

  • 15 Posts
  • 0 Reply Likes
Nice job figuring that out. I'm just going to let them fix it and keep using 8.1 - it works pretty well, actually. But - next time they send me a survey, I will be a little more vocal on support. 
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robin harrison

  • 2 Posts
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Artur - thanks for the work around
Photo of Marco Scocco

Marco Scocco

  • 4 Posts
  • 1 Reply Like
This is indeed the best way if you don't want to roll back to previous versions. And I do agree with you, for a company that makes what they make, very poor quality control.
Photo of Lucas Horrobin

Lucas Horrobin

  • 2 Posts
  • 1 Reply Like
Instead of disabling the driver would this work?
https://www.digitalcitizen.life/set-which-video-cards-are-used-apps-games-windows-10

I am afraid, my machine only has one graphics card so I can't test it.
Photo of vijay.ghate

vijay.ghate

  • 22 Posts
  • 2 Reply Likes
I had the same problem last night. The version of Windows 10 that I received through automatic update was 1803. I manually checked for update and installed version 1809. After this, the problem was solved. The “Enhance Details” now works. I am exploring it. So far I have not noticed significant difference, either in Lightroom Classic CC or Lightroom CC desktop.
Photo of Rudi Oswald

Rudi Oswald

  • 9 Posts
  • 1 Reply Like
Hello,
i'am a german user and have the same problem LR 8.2 will not starting. 
The windows errorlog say the nvidia driver make thist problem. I have a asus Notebook GL702 VS GTX1070 16GB Ram Win10 Home 1809. All Drivers and Builds are actually.
Photo of Ian Stewart

Ian Stewart

  • 6 Posts
  • 1 Reply Like
Hi,I have had the exact same issues. I have downloadedthe Windows 1809 update and the ones that came after and also got my graphics card driver up to date. LR8.2 crashes on launch. Strange that Photoshop doesn't but LR CC does. Must be a LR thing In my humble opinion.
Photo of Bernard Choquet

Bernard Choquet

  • 11 Posts
  • 2 Reply Likes
Same for me but it only works on safe mode so .... back to 8.1 : w10_1809 64bits 8go
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15462 Posts
  • 2293 Reply Likes
Official Response
First, make sure that Windows is up to date. Note, some customers won't see the latest update (Version 1809 - OS build 17763) through the automatic update mechanism. 

To solve this, please manually update:  https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-update

Lightroom and Camera Raw now exercise ML support in the drivers which is used for enhanced details. The engineer looking at the crash report suspects a corrupted Nvidia GPU driver. He said he was seeing a similar issue and complete uninstall of his graphics driver and clean installation of the latest driver fixed it. He also noted: The Nvidia driver installer has a "Clean Install" option which I attempted initially. That did NOT work. Uninstalling every piece of Nvidia driver/software from the machine and THEN installing the latest driver solved my problem.
(Edited)
Photo of Jens Stadsgaard

Jens Stadsgaard

  • 53 Posts
  • 21 Reply Likes
@Ian Stewart, have you tried to remove  all Nvidia software, remove the card from Device manager, restart and the install the driver?
(Edited)
Photo of Ian Stewart

Ian Stewart

  • 6 Posts
  • 1 Reply Like
Didn’t remove the card, will try that, thanks.
Photo of Ian Stewart

Ian Stewart

  • 6 Posts
  • 1 Reply Like
Did it allthistime removed the card the drivers and went back to LR8.1 then built it all back up again only for the same thing to happen. Now what do I do ?
Photo of Ian Stewart

Ian Stewart

  • 6 Posts
  • 1 Reply Like
If I disable the graphics card and then launch LR8.2 it works so definately some sort of graphics card driver issue.
Photo of Rudi Oswald

Rudi Oswald

  • 9 Posts
  • 1 Reply Like
I deinstalled All NVidia Drivers and experience in Windows Apps after newstart, New Installation with the newest Driver for Notebook and Restart the Computer, then i install LR Classic CC 8.2 and nohing will start. 
This way is not the right
Photo of Jens Stadsgaard

Jens Stadsgaard

  • 53 Posts
  • 21 Reply Likes
This reply was created from a merged topic originally titled Updating to LR Classic 8.2, LR Classic is crashing on start up.

After updating for LR Classic 8.1 to 8.2 LR Classic crashes on start up. The same with LR CC 2.1 to 2.2.  

What to do?
Photo of Artur Roszak

Artur Roszak

  • 25 Posts
  • 12 Reply Likes
I had 1809 since June\July, I had the final version of 1809  few days before it was officially released, I'm a windows insider.

I have Geforce 1080 TI, I tried 6 different drivers, dating back from November 2018 to Feb 2019.

Nothing changes, the only way to start lightroom is to disable the GPU in device manager.

GPU acceleration in Lightroom is broken almost every other version, but it never prevented the program to start. This is a new low for Adobe.


Photo of Jens Stadsgaard

Jens Stadsgaard

  • 50 Posts
  • 20 Reply Likes
You have to completely remove the old ones fist. I removed all software from Nvidia, including GeForce Experience and the card from device manager. Restartet the computer, and then installed the latest version. 
Photo of Ian Stewart

Ian Stewart

  • 6 Posts
  • 1 Reply Like
As I said above, I have tried that without success.
Photo of Artur Roszak

Artur Roszak

  • 25 Posts
  • 12 Reply Likes
So I found the cause of the issue.

Adobe POOR CODING, and LACK OF QUALITY TESTING.

Crash is related to Antialiasing - FXAA, go into NVIDIA control panel and turn off FXAA and no more crash.

So THERE IS NO Corrupt driver or other BS, simply when you uninstall a driver, you use all the settings, when you go into control panel and re-enable your settings, crash comes back.

for now, quality in your games will suffer with lack of FXAA, until Adobe gets their act together.
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wild.surge

  • 9 Posts
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Thank you SO MUCH. Disabling FXAA didn't do it for me (GTX 1060) but I disabled all the anti-aliasing related options that I could in the per application settings for "Adobe Photoshop Lightroom" in the NVIDIA control panel, and that stopped the crash.

For others having this issue (probably everyone with the GTX 10xx cards running the 1809 build) who use the same computer for 3d applications/games, NVIDIA control panel -> manage 3D settings -> the 3d settings box has two tabs, Global Settings and Program Settings. So you can disable anti-aliasing for Lightroom only and not your other programs.
(Edited)
Photo of Artur Roszak

Artur Roszak

  • 25 Posts
  • 12 Reply Likes
EDIT


Multi-Frame Sampled AA (MFAA) also causes the poorly written software to crash.
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spatz

  • 1 Post
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This is what solved the issue for me.
Photo of Artur Roszak

Artur Roszak

  • 25 Posts
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EDIT

Or create a custom program settings, if you don't want your game quality to suffer because of Adobe poor coding.

Set FXAA and MFAA to off, in the custom profile.


Photo of Reed Radcliffe

Reed Radcliffe

  • 15 Posts
  • 0 Reply Likes
Mine were already off. No effect. I uninstalled and reinstalled all my drivers, too. No effect. Still crashes on launch.
Photo of Bernard Choquet

Bernard Choquet

  • 11 Posts
  • 2 Reply Likes
Did you uninstal 8.2 then Nvidia software and reinstall 8.2 ?
Photo of Johnny St

Johnny St

  • 3 Posts
  • 0 Reply Likes
I did, nothing helps, still crashing on startup 
Photo of Karol Pawlak

Karol Pawlak

  • 1 Post
  • 0 Reply Likes
Does work for me. all off, anialiasing etc mfaa, in dedicated profile. 
Photo of robin harrison

robin harrison

  • 2 Posts
  • 0 Reply Likes
turning off the MFAA worked for me.  Make sure to hit apply after making the changes.
(Edited)
Photo of N J

N J

  • 7 Posts
  • 2 Reply Likes
This dude needs to stop with hte please update windows LOL as it doesn't do anything. 

Breh. 

I am reporting the same, Adobe Lightroom CC and Adobe Lightroom CC Classic both crash immediatley on launch. And all I can do is machine gun the send crash report button. There has to be a whole lotta folks out there shitting bricks right now with this. 
Photo of Bernard Choquet

Bernard Choquet

  • 11 Posts
  • 2 Reply Likes
SOLUTION; Thank you to Jeffreys (https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-8-2-and-cc-both-crash-on-st...) Uninstall all nvidia drivers and softwares then reinstall Lightroom 8.2.... It works for me.
Photo of Artur Roszak

Artur Roszak

  • 25 Posts
  • 12 Reply Likes
NOT A SOLUTION.

the only reason why this works, is because you reset the settings back to default.

Once you enable quality (AA, Filtering etc.. ) other settings in nvidia control panel, the poorly written Adobe software crashes again.

So if you use your PC to play games as well, and you want the best visuals, your games quality will suffer, because Adobe has bugs in their software.