Lightroom Classic 8.2 and Lightroom CC 2.2: Crash on startup

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  • Problem
  • Updated 4 months ago
  • In Progress
  • (Edited)
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I was using LR 8.2 today and tried to use the Enhance Details. An error came up saying I needed to update Windows 10 for it to work. I updated Windows 10 and ever since Lightroom Classic CC and CC for Desktop crash upon startup.

I have uninstalled Classic CC and gone back to 8.1 and I am able to work. This is very frustrating.
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Reed Radcliffe

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Posted 8 months ago

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8 months ago
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
First, make sure that Windows is up to date. Note, some customers won't see the latest update (Version 1809 - OS build 17763) through the automatic update mechanism. 

To solve this, please manually update:  https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-update

Lightroom and Camera Raw now exercise ML support in the drivers which is used for enhanced details. The engineer looking at the crash report suspects a corrupted Nvidia GPU driver. He said he was seeing a similar issue and complete uninstall of his graphics driver and clean installation of the latest driver fixed it. He also noted: The Nvidia driver installer has a "Clean Install" option which I attempted initially. That did NOT work. Uninstalling every piece of Nvidia driver/software from the machine and THEN installing the latest driver solved my problem.
(Edited)
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