Lightroom CC 2015.4: Locks up on MacOS X 10.11.3

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  • Updated 4 years ago
  • (Edited)
Lightroom CC 2015.4 locks up on my iMac running MacOS X 10.11.3. I had to force quit the application. I've tried several solutions, like uninstalling and then installing the stand-alone installer and the 6.4 updater, and uninstalling and installing LR CC2015.4 from the CC app, but nothing seems to work. The update runs fine on my MacBook Air with MacOS X 10.11.2, so I wonder if it's the combination of both updates that causes the problem.
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Johan Elzenga, Champion

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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At what point is it locking up? Launch? Switching to Develop?
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Johan Elzenga, Champion

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Shortly after launch. I'm still in grid mode, I select an image, select another one, hang. I've saved a Console hang report. Let me know if you want me to send it somewhere, or I can publish a link where you can download it.
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avinash r, Employee

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Hi, please do share the report.

Also, could you let me know the details about the Graphics card on your Mac?

Can you try disabling the GPU as suggested here https://helpx.adobe.com/lightroom/kb/... , and let me know if you still see the hang?
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Johan Elzenga, Champion

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My GPU is a NDIVIA GeForce GT 650M, but GPU acceleration has been turned off all this time already, because I find it slows down spot healing considerably. Other things I've already tried are using a different catalog, and disabling all third party plug-ins. Doesn't help either.

Here's the log: https://www.dropbox.com/s/bykzjmd2r6z...
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Chris Cox

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That looks like it is waiting on an OS routine to return -- which might indicate a problem with your disk.
The Lightroom team might be able to narrow down the problem further once they can resolve the function names from the stack.
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Johan Elzenga, Champion

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Thanks. One thing I have tried in the meantime is logging into the same machine using a different account. Lightroom does work on that account as far as I can see. Of course I could only test it by creating a new library, but that worked and I could import some images. I also checked the disk with Disk Utility, which didn't report any errors. My Mac has a Fusion drive however, so perhaps Lightroom uses the SSD part with my main user account (because I use it every day) and not when logged in as another user (because that is a 'test' account that I normally don't use).
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Johan Elzenga, Champion

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Any news? I'm perfectly happy with reformatting my hard disk and restoring it with a Time Machine backup, but only if there's a real chance that this solves the problem...
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Johan Elzenga, Champion

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And of course I also tried deleting the preferences file in user/library/preferences/. Doesn't solve the problem either.
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Johan Elzenga, Champion

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Any news? I believe there is another report about the same problem... BTW, Lightroom CC2015.3 runs fine on the same system, so it isn't a problem of permissions of folders that Lightroom uses.

(Edited)
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Andrey Zakharyuk

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I have the same issue but if you leave Lightroom for 3-5 minutes – spinner disappears and everything works fine. Anyway, I hope to find an appropriate fix.
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Johan Elzenga, Champion

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Interesting. I've never waited that long, but I'll give it a try.
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Johan Elzenga, Champion

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Yes, indeed! It took a few minutes, but now Lightroom is running again. Obviously this is something that needs to be resolved, but it is 'workable' for the time being.
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avinash r, Employee

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Hi Johan,

Could you please post the hang log again..the old link : https://www.dropbox.com/s/bykzjmd2r6za9mn/Adobe%20Lightroom_2016-01-27-222015_iMac.hang?dl=0 is not working anymore.

Regards,
Avinash
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Johan Elzenga, Champion

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OK, it's up again.
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Simon Chen, Principal Computer Scientist

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Official Response
Johan, please take a look at this note to see if it helps in your case, https://helpx.adobe.com/lightroom/kb/lightroom-cc-2015-4-lightroom-6-4-crashes-on-launch.html.

If you're not sure on how to change the permissions of a folder and its enclosed items, check out this Apple help doc

https://support.apple.com/kb/PH21997?locale=en_US&viewlocale=en_US
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Johan Elzenga, Champion

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No, that isn't the problem. All these folders already have read & write permissions.
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Andrey Zakharyuk

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Johan, I tried this an hour ago and now my Lightroom works fine. However, there is a catch, you need to click on 'Apply to enclosed items...'
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Johan Elzenga, Champion

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Yes, that seems to solve it! Thanks, guys.
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Simon Chen, Principal Computer Scientist

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Glad that it helped :-).