Lightroom CC: Will not sync with Lightroom Classic CC.

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Lightroom CC will not sync with Lightroom Classic CC. I've call for help and Adobe just left me on the phone for half an hour with out answering. I deleted and reinstalled every Adobe product (losing all work) and it still fails. I use iCloud on Mac and it is seamless. Is Adobe Creative Cloud really that flawed and fragile? Help! It is making me reconsider Lightroom as a product I want to continue with.
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James Davis

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Posted 1 month ago

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Rikk Flohr, Official Rep

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I am sorry you are having issues James. 

Presumably, you have images in Lightroom CC that you've synced with the cloud?  What is the All Photos Album image count in Lightroom CC on desktop? 
If you log into http://lightroom.adobe.com with the same Adobe ID as you used in Lightroom CC for desktop, what is the All Photos Album image count there?

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rachalmers

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Yep. Exactly the same problem here. It’s useless. Classic on its own, ok. CC on its own, ok. Cloud service. Useless.
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James Davis

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Creative Cloud has come back with message "Unable to sync "BA7A" and here is where it is located



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Sreenivas Ramaswamy, Employee

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Hi James,

I thought you were saying LRCC is not syncing with Classic. But the error seems to indicate the problem to be from Classic to LRCC. Is Classic showing the error about BA7A?

Thanks
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James Davis

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The sequence is
1. Create a new catalog in Lightroom Classic located in the classic cloud directory (folder).
2. Import a four photos into that catalog.
3. Use the pull down by the user name to tell LR Classic to sync the catalog.
4. Open Lightroom CC, it has no photos and never syncs. A small pop up comes up (from what app I don't know) and has the details shown in the screen shot above available. It says that it can't sync

As I said, I did a complete uninstall of all Adobe photo products, all directories associated with catalogs and installs, reinstalled and repeated the sequence with the same result.

Thanks,

Jim
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Sreenivas Ramaswamy, Employee

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Hi,

I want you to create the catalog in a different folder other than creative cloud folder and follow the same steps to see if that works.

The message is being shown by the creative cloud app as it is trying to sync the previews and smart previews being generated by Classic to the cloud (not to LRCC). Unless you want to access the same catalog from a different machine (or as a backup) I don't see any value in creating the catalog in the creative cloud folder.

Please note that LR Classic and LR CC use a different cloud infrastructure for photos and not the creative cloud. LR Classic only uploads previews to the cloud and not the original photos. If you want to sync the original photos to cloud you need to use LRCC.

You can also visit lightroom.adobe.com to see if any photos made it to the cloud.

You can also open LR->Preferences->Lightroom Sync tab to see the sync activity and errors. You can also check if any photos are listed in a collection called Sync Errors below the "All synced photographs" collection.

-Thanks
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Johan Elzenga, Champion

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I think you misunderstand how syncing works in Lightroom Classic. You are trying to use the Creative Cloud Files folder for syncing (as you would sync in Dropbox), but as Sreenivas said, that is not the way to do it. Place the catalog somewhere else, like your Pictures folder.

After you have enabled sync in the Lightroom Classic catalog, you have to tell it which images need to sync. Lightroom Classic does not automatically sync all images in the catalog, but only those images that are in a synced collection. That is (apparently) what you have not done yet. So create a collection, mark it for sync, and drag and drop the images you want to sync into that collection.


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James Davis

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OK - the sync'ed collection was the key. It is not an obvious flow. How is the creative cloud directory that was created used then? Can you point me to documentation that explains the sync solution that you came up with. Thanks much for your help!

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Johan Elzenga, Champion

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The Creative Cloud directory is something extra. You can use it for syncing stuff between two computers in the same way you would use Dropbox. As I have a Dropbox Pro account, I don't use it at all and you don't have to use it either.