Lightroom CC unable to sync from desktop

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  • Updated 3 days ago
I have the same problem also. Lots of cloud storage, syncs from mobile but not from desktop. I deleted all of the photos that were supposedly syncing but it still perpetually tries to sync 9 photos. I tried resetting preference and that didn't help either.

Note: This conversation was created from a reply on: Lightroom CC: Desktop not syncing with the cloud.
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Thomas Wallis

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Posted 6 months ago

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Rikk Flohr, Official Rep

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Thomas,

Let's investigate a little more:

If you view your images in a grid and then click the small funnel icon top center and set the Sync Status pulldown to "Syncing" do you see any images?  If so, what type of images do you see?

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Thomas Wallis

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It says no photos syncing on the blank screen. When I click on the cloud icon it still says 9 photos syncing.
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Rikk Flohr, Official Rep

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Thomas, Thanks for the log file. I've emailed you instructions for resolution. 
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Amanda Gadd

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Hi Rikk! I'm having the exact same issue as Thomas. My Lightroom CC Desktop app perpetually says "syncing 24 photos" but when I check the filter and "syncing" it says "no photos matching filter".
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Rikk Flohr, Official Rep

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How long has this been going on? 
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Amanda Gadd

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Hi Rikk, it lasted for about three days. I got permission this morning to do a reinstall and now everything has synced! Thank you for responding though!