Lightroom CC: Syncing stuck forever

  • 25
  • Problem
  • Updated 2 weeks ago
  • In Progress
  • (Edited)
Since I imported all my photos to the cloud with new Lightroom CC, there are 3 photos stuck in sync. Cloud icon still says it's syncing 3 photos for two days now. I can see this only on my computer with source files so I just guess it's something stuck in uploading. But I can't see what pictures and why are they stuck. If I add another photo, it syncs instantly with those 3 still remaining.
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Jaroslav

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  • frustrated

Posted 7 months ago

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Rick Spaulding, Champion

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Official Response
I'm sorry you all are having difficulty syncing. Try these steps and let us know it helps:

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view (), which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. While holding down the Alt key (Win) or Option key (Mac), click the cloud icon (). Lightroom CC now displays only those photos that it's trying to sync.
  4. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    1. Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom CC again.
    2. Apply a flag or a star rating to selected photos.

The syncing issue should now be resolved. To check the sync status, click the cloud icon () at the upper-right corner. 

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Rick Spaulding, Champion

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Official Response
You could try resetting Lightroom preferences:

Close Lightroom then hold down Option-Shift (Mac) or Alt-Shift (Win) while opening Lightroom then choose Reset Preferences from the dialog box.

Then try the above steps again.

If that doesn't work try uninstalling LrCC from the Creative Cloud app and reinstalling it.

Let us know if this helps.

Rick
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Rick Spaulding, Champion

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Official Response
We are continuing to work on this issue. We had hoped the last update would have squashed it but...

Thank you for any patience you can offer.