Lightroom CC: Synced shared gallery (from LR Classic) with client comments DISAPPEARED on CC?!?!?!?!?

  • 1
  • Problem
  • Updated 2 months ago
For the second time in a week, a shared gallery with client comments/instructions DISAPPEARED from LR CC and I can't get them back. Images are still in CC, but the shared gallery is GONE. Never had this problem before the latest update/changes to the shared galleries in LR CC. I need a solution so this doesn't happen again! It's not how I want to conduct business! Please help if there's ANY way to retrieve the comments/instructions that clients left on the synced gallery. (Clicking on the original link I sent them gives a "page not found" web page). Please help! Thank you!!!
Photo of Ryan Bragdon

Ryan Bragdon

  • 1 Post
  • 0 Reply Likes
  • frustrated and angry!

Posted 2 months ago

  • 1
Photo of Carlos Cardona

Carlos Cardona

  • 326 Posts
  • 66 Reply Likes
OK, so the link is dead. Have you checked that the link that shows up NOW in LR, either in the app or in your online LR page (https://lightroom.adobe.com) is EXACTLY the same as the one that’s broken, or has ANY part of it changed? You didn’t say you had already done that. It shouldn’t change, but hey, it’s Adobe, and you never know until you check.