Lightroom Desktop: Stuck syncing 40 photos

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  • Updated 5 days ago
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I recently migrated my photo catalogue from Lightroom Classic to Lightroom CC.  However, there are 40 photos which are still synching after nearly 3 weeks.  I have tried to fix this but nothing seems to work.  The proposed solution of pressing Option key and Cloud sign on top right hand corner does not work - it does not show any photos that are not synching. Same with the filter option - no photos are shown as problematic.   Is there an alternative way to resolve this problem?
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Ian Holden

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Posted 1 week ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Please go to Help>System Info... and get us your installed Lightroom version number. 
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Ian Holden

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Thanks for your reply.  My version number is 3.1.  

Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Would you be willing to send us a diagnostic log? 

Go to Preferences>General and hold down the [Alt/Opt] Key. Create a Mini Report. When you have this, ping this channel and I will send you a private message to retrieve it.
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Ian Holden

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I have generated the report.  Is there anything that i can send you?

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Rikk Flohr, Official Rep

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Emailed you the info