Lightroom CC: Stuck Sync issue

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  • Updated 7 days ago
  • (Edited)
I am also stuck in Sync mode. Have successfully synced 14,450 photos and app (installed on Macbook Air) is stuck at syncing 5 photos.

Steps already attempted:
1. alt+ click on cloud = no photos revealed
2. reset preferences
3. uninstalled and reinstalled app (today — version is 1.5)

Still stuck at 5. Please advise next step to diagnose issue. Thank you! Note: This conversation was created from a reply on: Lightroom CC: Stuck in Sync mode.
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Isahrai

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Posted 5 months ago

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Rikk Flohr, Official Rep

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Isahrai,

I have moved your post to its own thread. 

If you login with your Adobe ID to http://lightroom.adobe.com and view your total synced photos what is the count?
What is the count of total photos in your Lightroom CC desktop app?
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Isahrai

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Hi Rikk, thank you for your response.

http://lightroom.adobe.com — "All Photos" =14801 and  "Sync Issues" = 196!

on Lightroom CC desktop app — "All Photos" = 14800 and still syncing = 5
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Rikk Flohr, Official Rep

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If you set the Filter to show Sync Status 


And look at the photos showing as Syncing, is there anything unusual or common about them?
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Harry Zhang

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Hi I have the same issue. LIke Isahrai I also tried all the steps and doest work. 
My ADOBE LIGHTROOM WEBSITE: All photo: 2843, Sync issue: 55. 
On my lightroom CC desktop, sync status filter shows nothing. 

HOWEVER, the specific album I am syncing as 697 photos in it, and it can only sync 682 to the cloud. And my Lightroom Classic CC ( where i Import and edit my photos) is stuck at syncing 13 photos. 

If i pause and restart syncing again, It'll go up to syncing 67, then quickly jump back to 1, and jump back up to 13....

Please solve this asap, this problem is really frustrating. 
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Robert Hull

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This really is not good, When are you going to fix this issue. It's ridiculous in this day and age of cloud computing. It's putting me off what would/should be a good product
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James Simpson

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What is happening here? I've literally spent weeks now syncing 52K photos and I just added ~135 more and it's completely stuck. I've tried every option in every thread on this topic, reset my preferences, rebooted, yada yada, and nothing at all is working. I'm completely unable to add any new photos. I am now at a complete standstill. What is being done to fix this?
I still don't have a resolution. 5 photos have been "still syncing" for months. I try to ignore it but it is very frustrating I have 18,000 photos synced - and I synced them using very slow internet in the mountains of Mexico I do not want to have to delete everything and start over! I've tried every other option I could find. I keep hoping there will be a patch update to fix this issue or further guidance.
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Rikk Flohr, Official Rep

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Please install the 2.1.1 update which was released earlier today, restart your computer and then relaunch Lightroom CC and let it sit idle for 1 hour. Let us know if the image count hasn't changed.  Thanks for your patience!

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James Simpson

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Thank you for the quick reply, Rikk! Neither Adobe CC manager or Lightroom CC are informing me of an available update. Is there another method to obtain the update? Thanks!
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James Simpson

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Ah, I checked the three dots on the Adobe CC app to force-check for available updates. It's working! Thank you so much for the rapid turn-around on this issue!!!
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Kyle Wells

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Hello, I've had a similar issue. However, none of my previous photos are showing up and my Lightroom is stuck syncing. Can I get some help? 
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Rikk Flohr, Official Rep

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Kyle, can you go to Help>System Info... and get us your installed Lightroom CC version number?
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Justin Lundy

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Also having the same problem. On light room Cc version 2.1.1 (Dec. 11, 2018)
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Kyle Wells

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Kyle Wells

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Also I checked my firewall settings and it is turned off. 
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Rikk Flohr, Official Rep

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For those of you on this thread who are seeing no syncing from Lightroom CC 2.1.1 (December Update), you may need to check the firewall settings on your local machine or network to ensure that Lightroom has unfettered access to the internet. 

If you or your IT has done this and you still cannot sync, please leave a comment beneath this one.