Lightroom CC: Stuck forever without showing photos

  • 2
  • Problem
  • Updated 2 months ago
  • (Edited)
When I start Lightroom CC I get the following image. It just spins the circle forever. I have reinstalled it and reset the preferences, all to no avail. I'm using Lightroom CC on a mac with High Sierra.

Photo of David Faitelson

David Faitelson

  • 3 Posts
  • 1 Reply Like

Posted 4 months ago

  • 2
Photo of Barry Young

Barry Young, Director of Engineering, Lightroom products

  • 62 Posts
  • 71 Reply Likes
Can you send me your log file when this happens?

1) CMD + , to open preferences
2) Hold down Alt/Option
3) Click Diagnostic log and send to byoung @ adobe . com
Photo of David Faitelson

David Faitelson

  • 3 Posts
  • 1 Reply Like
Sure, just did.
Photo of Julie Kmoch

Julie Kmoch, Sr. Development Manager

  • 102 Posts
  • 39 Reply Likes
David, is this your first time launching LrCC? And do you have photos in our cloud already from this or other apps?
Photo of David Faitelson

David Faitelson

  • 3 Posts
  • 1 Reply Like
No, I've been using LrCC for nearly half a year and I keep a few hundred photos in there.
(Edited)
Photo of Julie Kmoch

Julie Kmoch, Sr. Development Manager

  • 102 Posts
  • 39 Reply Likes
I'll contact you offline to help get this fixed.
Photo of Matthew Thompson

Matthew Thompson

  • 14 Posts
  • 0 Reply Likes
Same problem. Could use some help, please.
Photo of Matthew Thompson

Matthew Thompson

  • 14 Posts
  • 0 Reply Likes
Where do we go for support with this? So frustrating and thinking of cancelling my account.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 3995 Posts
  • 765 Reply Likes
@Matthew Thompson:

This is the correct support channel.  Rather than chiming in on this old (and possibly unrelated thread) I would recommend starting a new thread and include the following:

Complete System Specs including installed OS version
Lightroom CC installed version
Lightroom Catalog Info:
  • Synced items count in desktop catalog
  • Synced items count at http://lightroom.adobe.com
  • Synced items count on all synced mobile devices. 
From there we can evaluate and get you some appropriate assistance. 
Photo of Matthew Thompson

Matthew Thompson

  • 14 Posts
  • 0 Reply Likes
@Rikk Flohr: I started a new thread earlier today with no response.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 3995 Posts
  • 765 Reply Likes
I found your other thread and will pick up the conversation there.