Lightroom CC: Stuck forever without showing photos

  • 1
  • Problem
  • Updated 2 weeks ago
  • (Edited)
When I start Lightroom CC I get the following image. It just spins the circle forever. I have reinstalled it and reset the preferences, all to no avail. I'm using Lightroom CC on a mac with High Sierra.

Photo of David Faitelson

David Faitelson

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Posted 2 weeks ago

  • 1
Photo of Barry Young

Barry Young, Director of Engineering, Lightroom products

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Can you send me your log file when this happens?

1) CMD + , to open preferences
2) Hold down Alt/Option
3) Click Diagnostic log and send to byoung @ adobe . com
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David Faitelson

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Sure, just did.
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Julie Kmoch, Sr. Development Manager

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David, is this your first time launching LrCC? And do you have photos in our cloud already from this or other apps?
Photo of David Faitelson

David Faitelson

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No, I've been using LrCC for nearly half a year and I keep a few hundred photos in there.
(Edited)
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Julie Kmoch, Sr. Development Manager

  • 99 Posts
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I'll contact you offline to help get this fixed.