Lightroom Desktop: "Synchronization 1 photo"

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  • Updated 3 months ago
  • (Edited)
Hello,
I just switched from lightroom classic to lightroom CC. I synced 55,000 photos but there is one left that does not want to sync.
I have the wheel running under the cloud with the message "synchronization of 1 photo".
I have a 2013 pro macbook under Catalina.
Do you know how to solve the problem?
thank you in advance
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MARC

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Posted 9 months ago

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Rikk Flohr, Official Rep

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Please go to Lightroom Desktop's Help>System Info... and get us your exact installed version number:
If you activate the Filter and Choose Syncing from the Sync Status pulldown, it should reveal the stuck asset.  What type of file is it? If you give it a small edit will it then sync?
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MARC

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Hello,
Here is the version of my CC lightroom is Lightroom : 2.4.1 (Sep 11 2019)

 I found the synchronization menu.
Syncing gives me "oh no black hole" no photos found
(Edited)
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Rikk Flohr, Official Rep

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MARC

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The error filter does not find anything and I still have a picture in sync
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Rikk Flohr, Official Rep

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If you log in at https://lightroom.adobe.com - do you still show one file syncing there?  Check the Sync Errors collection at the top right.  If so, what does the placeholder say?
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MARC

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No problem of synchronization on the lightroom website online
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Rikk Flohr, Official Rep

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I have contacted you via email.
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Rikk Flohr, Official Rep

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Have you checked the Deleted Items on Lightroom Web to see if you have a stuck file there?
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MARC

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Yes, I emptied the recycle bin on the web.
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MARC

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MARC

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Thank you France to Adobe engineers who have been able to find and solve my problem !
(Edited)
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Michel

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Hello Marc,
I have exactly the same problem with 3 photos not syncing but nowhere to be found (I am using Windows 10).
Can you share the solution brought to you by Adobe?
Cheers,
Michel (Paris, France)
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Rikk Flohr, Official Rep

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Emailed you
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Michel

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I've returned your email with the requested info.
Thank you again for your help
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Rikk Flohr, Official Rep

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Got it.Thanks!