Lightroom CC: Photos in albums are disappearing on their own

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  • Problem
  • Updated 1 year ago
Photos are disappearing when I open an album. I am not telling it to delete/remove photos. It'll delete 100s of photos at a time and I don't know where they are going. 
I don't sync my photos to the cloud, and everything lives locally on my drives. 

I haven't changed anything on my system and updated the app recently. Anyone have any ideas why this would be happening? And how I can rebuild these albums without losing any more photos?

Thanks
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Nicole Peaty

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  • Confused, frustrated

Posted 1 year ago

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Rikk Flohr, Official Rep

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Nicole, 

Can you go to Help>System Info... and get us your exact installed version number. 
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Rikk Flohr, Official Rep

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2.2.1 is the current version. Can you double check the Creative Cloud App and make sure you didn't miss the update?
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Nicole Peaty

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I have doubled checked, It is updated with the current version. I watched the update happen and restarted the program. Photos are still disappearing from albums. 
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Rikk Flohr, Official Rep

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If you go to http://lightroom.adobe.com and log in with your Adobe ID do you see any images there? 
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Nicole Peaty

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No, because I have paused syncing to the cloud. I keep all my photos local because I do not use Lightroom on any other platform other than my desktop. 
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Rikk Flohr, Official Rep

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I understand that you've said you keep your images local. I am asking if you have checked the website and if anything is there.  If there are images there, can you get a screenshot of the browser window. 

We need to have a complete understanding of your account's status. 
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Johan Elzenga, Champion

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You say “I don’t sync photos to the cloud”, but Lightroom CC is the cloud based version that stores the originals online, so what do you mean with that?
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Nicole Peaty

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I understand this is a cloud based program, but I do not sync my photos to the cloud because I only use it on my desktop to store and organize photos. I import originals from my computer so all the originals are on my local drives. 
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Victoria Bampton - Lightroom Queen, Champion

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How are you stopping it syncing the photos with the cloud? And where is it set to store the originals in Preferences? 
(Edited)
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Nicole Peaty

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I set to store originals on my local SSD and paused syncing to the cloud.