Lightroom CC not responding on import (windows 10)

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  • Updated 10 months ago
Untill the otherday Lightroom was working on my DesktopPC a treat, and all of a sudden every time I open Lightroom  and click import images, the whole software goes into 'not responding'.

so far I have uninstalled and re-installed Lightroom.
enabled and disabled my Graphics card both in the computer system settings and Lightroom preferences but as of yet had no luck.
My temporary solution has been to create a catalog on my laptop and then transfer all the files to my PC.
Lighroom is updated to the most current version
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John Davila

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  • frustrated

Posted 1 year ago

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Rikk Flohr, Official Rep

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Preferences will survive an uninstall/reinstall.
  1. Close Lightroom.
  2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
  3. Overwrite the Preferences when prompted by the dialog.
  4. Close Lightroom.
  5. Restart Lightroom. 
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STEPHEN WYRICK

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There is no "Preferences" option.  [Alt/Opt]+[Shift] only opens Properties.  There is nothing to "Overwrite."   

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Rikk Flohr, Official Rep

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Then you are likely using a non-standard keyboard mapping or another application has altered your keyboard mapping. 

Alternate method for non-standard keyboard mappings is here: https://www.lightroomforums.net/threads/resetting-or-trashing-the-lightroom-preferences-file.14226/