Lightroom Desktop: Not importing on Macbook

  • 1
  • Problem
  • Updated 5 months ago
  • Not a Problem
  • (Edited)
Hi,

I just installed a free trial of Lightroom CC on my Macbook with Catalina 10.15.3.

I am trying to import a photo from my local files but the importing process is stuck without any error displayed. Tried reinstall of the app, tried 3.0 and 3.1 versions but still the same issue.

Photo of Robert Preoteasa

Robert Preoteasa

  • 2 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7535 Posts
  • 1726 Reply Likes
Is your license a federated license (Corporate/Eduction/Etc)?
Photo of Robert Preoteasa

Robert Preoteasa

  • 2 Posts
  • 0 Reply Likes
Hi, it was the normal user trial from the website. I spoke with the support last night and it ended to be a problem with Macos Catalina and the user rights. It worked when creating a new user and installing the app again.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7535 Posts
  • 1725 Reply Likes
Cool. Thanks for reporting back.