Lightroom CC: Mobile syncs but desktop app doesn't

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  • Problem
  • Updated 6 days ago
  • Not a Problem
Hi, I'm having the same problem only my cloud storage isn't close to being full. Just spins and doesn't sync on my desktop. Mobile syncs just fine.

Note: This conversation was created from a reply on: Lightroom CC: Desktop not syncing with the cloud.
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Kate Jacobs

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Posted 6 months ago

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Rikk Flohr, Official Rep

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Desktop images don't sync to the cloud or just edits and metadata for images doesn't sync? 

If you are in a Grid view and click on the funnel icon in the top center and set Sync Status: to Syncing, what do you see?
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Kate Jacobs

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Hi Rick, I waited about 24 hours and this began syncing again. Sorry for wasting your time.
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Hayley Gaines

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Hello! I am having the same problem as the gentleman above. I had only been using the program fro a couple of weeks, it was working beautifully, now it is perpetually syncing "wheel of death" I have uninstalled and reinstalled, logged out and logged in. When i click the funnel icon, it shows no data when I choose Syncing. This has been going on for a couple of weeks, I am at a loss! Please help!
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Jenny Peers-Jones

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I am having this issue too - when I try to upload photos from my files it just continually says its syncing. First attempted over 10 days ago and I am still unable to sync them, even when I tried adding fewer at a time, that didn't resolve it. Please advise how to fix this. Got more than enough cloud space, so not a storage issue.
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Rikk Flohr, Official Rep

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@Jenny Peers-Jones  Can you please go to Help>System Info... and get your installed Lightroom version number and paste it in your reply?
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Jenny Peers-Jones

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Lightroom CC version: 2.0.2 [ 20181023-1325-d74082d ] (Oct 23 2018)
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Rikk Flohr, Official Rep

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Updates to the Lightroom CC Ecosystem and Lightroom Classic CC were released earlier today. Please update your software and let us know if you are still experiencing this issue. 

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Christopher Betancis

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Rikk, none of my photos are syncing on the desktop app. I have over 90 photos on my mobile app but cannot see anything once I load my desktop app. The desktop app says I am "offline" but I am connected to the internet and pulling over 400MBps. Any idea what the issue is?
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Ian Peters

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Hi All, i am having the same issue - i added 278 photos in late December. They are still shown as 'syncing' and i cannot see them when i log in online. 
I have tried the reset preferences shown about but no change
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Rikk Flohr, Official Rep

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Ian, 

You added them via the Lightroom CC for desktop application or the Lightroom for Mobile (iOS and Android) app? 
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Ian Peters

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I added them via Lightroom CC for desktop.
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Rikk Flohr, Official Rep

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Thanks. If you click the cloud icon (top right) what is your syncing status?

Grab a screenshot and post it if possible.
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Ian Peters

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It just says the number of photos that are syncing, the syncing symbol moves round, but the number never changes. Basically it says it’s syncing but doesn’t do anything.

I am away from my laptop until Thursday now, so will screenshot when I can
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Jan Ščerba

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Hi Rikk, I have a problem which are you describe on TOP...
On Ligtroom mobile CC I have a photos sync between two mobile phones with out any problems..in my mac it worked with out problem but now or one week im on my Mac out of game, I dont have any folders, any phoptos in Lightroom CC,  still blue spin but in rigth corner i have a information that all is sync..my cloud space is ok I use only 20%, I tried log out and log in / clear preferences / unistall and new instalation but the result is clear Lighroom CC on Mac with blue spin :-( can you help me with any advice?
(Edited)
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Rikk Flohr, Official Rep

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What is your current Mac OS? 
What is your current installed Lightroom CC version?
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Nathalie Kirschen

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Hi Rikk,
Lightroom CC on my desktop does not sync newly imported photos anymore. It does sync photos from my mobile and any changes made to previously edited photos. I have tried deleting and re-importing photos several times but without success. I am using Lightroom CC version 2.2 and Mac OS High Sierra version 10.13.4. Any advise? Thanks
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Nathalie Kirschen

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William Giroux

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I have the same problem as nathalie. I am on the desktop app version 2.2 (Feb 4 2019) and my new imports won't sync...
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Ivan Yivoff

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Still on the trial, but my confidence is dropping suddenly. I have the same issue, and the debugging or support options are very, very limited.
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Rikk Flohr, Official Rep

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There was an outage yesterday that caused a sync issue for some users. Let me know if you are still seeing sync issues after restarting.

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Stephan Siehl

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Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?
(Edited)
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Not really a part of the thread where posted. Forking to its own thread.

Please reference the new conversation here: Lightroom CC: Syncing Issues when Originals are stored on a NAS