Lightroom Mobile: Edits and presets ALL GONE after started trial

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  • Updated 7 months ago
  • (Edited)
I've been using the LR app on my iphone for photo edit for months (logged in, free version so no cloud sync), yesterday I started the trial with the same account to try to share my edits with another apple device, but as soon as the trial started all 1000 of my edits together with my presets are gone! LR asked me 'picked a picture and start editing' so it's completely empty...

I checked the 'iphone storage' as advised by Apple Staff and it does say there are over 12GB of documents generated by Lightroom app so the things/ cache should still be there in my phone? I tried the 'file' app and none of them says Lightroom...

How can i retrieve the edits and the presets? Does anyone know where in iPhone are LR-related data stored? Thank you
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Amanda

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  • frustrated

Posted 7 months ago

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Manko Nation

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exactly the same for me!
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Amanda

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Hi, following my post I stumbled on this post https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html , and was able to get my originals + a managed catalog (.mcat) + presets back!

Once you connected your phone to itunes on your laptop, and that the little phone icon popped up as per every sync, there should be a 'file sharing' icon on the bar on the left. Look for lightroom, all the major files are stored in this '00000000000000' folder , the presets are in .xmp format stored under the name 'UserStyles', on your desktop lightroom just go to 'file' - 'import profiles and presets' and all your presets should be back! 

The only thing is I'm having trouble accessing the .mcat file which contains all the actual edits, theoretically it should be readable by Adobe Lightroom 2019 but it wouldn't work on mine! I have sent a message to Adobe as someone else seemed to have had this problem solved before https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-catalog-problems/td-p/10597139 . Will keep you posted on their reply, good luck!