Lightroom CC is frequently unresponsive

  • 3
  • Problem
  • Updated 3 years ago
In the latest versions of Lightroom (5 and CC) I have had several cases of the process hanging, becoming totally unresponsive. This has happened on two different MacBook Pro 2013 models (SSD,16GB RAM). When it happens I need to manually force kill the process.

I have no consistent way of reproducing the issue, it has happened on several different occasions, from importing pictures, to going through a recently imported collection and giving the pictures names. Usually this means I end up losing some recent work, leaving the database in an inconsistent state (I get warned on starting LR again).

I know as a software developer that this is very little info to go by, and so I would like to be able to provide more information, but I am unsure how you prefer to receive this. Do some kind of process dump when it happens, strace (or similar) on startup, or send you some kind of logging seems like probable reasons.

Lightroom version: CC 2015 [1014445]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [2]
Application architecture: x64
Logical processor count: 8
Processor speed: 2,3 GHz
Built-in memory: 16 384,0 MB
Real memory available to Lightroom: 16 384,0 MB
Real memory used by Lightroom: 1 293,4 MB (7,8%)
Virtual memory used by Lightroom: 3 064,1 MB
Memory cache size: 1 426,2 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX
Displays: 1) 2880x1800

Graphics Processor Info:
NVIDIA GeForce GT 650M OpenGL Engine

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 4.1 NVIDIA-10.8.14 310.42.15f01
Renderer: NVIDIA GeForce GT 650M OpenGL Engine
LanguageVersion: 4.10

Installed Plugins:
1) Aperture/iPhoto Importer Plug-in
2) Behance
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) Leica Tether Plugin
7) Nikon Tether Plugin

Config.lua flags: None

Build: LR5x102
CoreImage: true
Photo of fatso83


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  • frustrated

Posted 3 years ago

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