Lightroom CC: Images got corrupted after doing meta data update.

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  • Updated 3 years ago
Hello Team,

I have Lightroom CC installed on my MacBook Pro and I have my photos in external HDD (NTFS formatted, I use paragon NTFS software to access NTFS drive on Mac).
I wanted to update Copyright and Contact info for all of my photos. So I selected all the pictures (around 13000) and updated the IPTC and Exif data all at once and saved it. After that many of my JPEG files are not opening and giving error: "Lightroom has encountered problems reading this photo". I am also not able to open these picture in any other application as they are corrupted now. I also have lot of Raw images too but they are fine.
Please look into this as more than 2000 images that got corrupted because of this metadata update.
Photo of Ram Mahajan

Ram Mahajan

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Posted 3 years ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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If you attempt to open one of the JPEGs in Preview on the Mac OS, will they open? What do they look like if they do?
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Ram Mahajan

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It looks like attached file. I tried in FastRawViewer, Mac Preview but its not showing the image. I even tried on Windows 8 also but its saying file is corrupted.
I downloaded one software Corrupt JPEG Checker and its showed me MetaData is corrupted for these files.
As per my investigation, there is some poblem with Bulk Metadata updation.
I also attached screenshot of Corrupt JPEG Checker results also.
Please resolve this asap. I found all of my JPEG photos are corrupted because of metadata updation.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Thanks for the confirmation. We have someone looking into it.
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Ram Mahajan

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Hello Rikk, Also please let me know if you need sample image files. I can send you Corrupted file and the original file (from my last backup) to compare what went wrong.
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Ram Mahajan

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Hello Team,
Could you please update on this.