Lightroom CC: Freezes on Develop

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  • Updated 3 years ago
  • (Edited)
Lightroom CC freezes when selecting Develop.  Lightroom 5 I can import and also multi-task with no problems.  When I just select develop it just stops working.  I changes the naming convention of the Cache file and still no luck.  I logged out and back into adobe several times.  This is starting to become very frustrating.  I was planning on upgrading my system, but don't want to loose my LR5 because of the crappy CC version.  I have a 6 core processor, SSD Drive, Gamer Ram, etc...
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Donovan Kirkpatrick

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect an old/bad video driver or an unsupported graphics card.

Update your video drivers. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

If that doesn’t solve it, go to the Preferences in Lightroom and uncheck “Use Graphics Processor” under the Performance tab and restart Lightroom: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html
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Donovan Kirkpatrick

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I do have the current drivers and they are newer than the list that adobe has a bad version of.  I did uncheck use graphics processor, but that will just slow things down.  I will use LR 5 until they can fix their problem with adobe.  It also gives me a problem with photoshop and I will restart it after I get a notification, then it runs fine.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Unchecking graphics processor will make Lightroom 6 no slower than Lightroom 5 (LR5 doesn't use the graphics processor).

Since it affects Photoshop as well it might be a different scenario at play. It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop: 
http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_information