Lightroom CC: Does not respond after importing from SD Card

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  • Updated 2 years ago
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I had a 3 hour long online chat with Adobe support today.

The issue is that after importing photos from the SD card (and LR successfully imports the photos and says the SD card has been ejected) I switch to Develop mode and LR just hangs with the 'spinning ball'. I end up with the message that 'Lightroom is not responding' and have to close the program. As soon as I relaunch it, all the photos which I imported are there and I can continue to Develop to my hearts content. There is no problem when importing from the hard disk drive (i.e. I can go straight into Develop mode and start working).

Over the past few weeks my only solution has been to relaunch LR after Import.

I have a brand new PC with an i7 processor, running Windows 10. GPU Acceleration is turned OFF in LR. I have also tried Resetting my Preferences and re-installing LR. Nothing worked to fix the issue.

I decided to get online support and after Adobe taking over my PC and trying various things and getting me to import etc several times, this issue would not go away. This included using different SD Cards, re-installing LR, changing Catalogues, proving there was no issue when importing from the hard disk drive etc.

It was eventually suggested that I need to wait longer after Import before I switch to Develop mode and start working, because it takes time for the photos to 'appear on their system'. 

Even I was amazed at that reasoning! 

It was clearly demonstrated that the photos imported successfully and that the system hung (forever and a day) once I switched to Develop mode.

After three hours (literally) of Chat, it was suggested that I just close LR after Import and re-launch it to allow me to start developing! I explained that that had been my solution for the last few weeks and that this is what I had begun my Chat explaining.

I suggested that there might be a bug because even I know that it doesn't take that long for LR CC to 'process' the imported photos.

It was also suggested that my because my SD Card (45MBps) was much, much slower than my i7 PC, then there was a 'lag' between the two devices!

Eventually, I was told that Adobe will look into the issue and that if a fix is found then it will be applied in the next release.

I somehow doubt that they will look into the issue further and I can't help feeling that they didn't know the cause (except that it 'wasn't a bug') and tried to fob me off with bizarre reasons for the issue.

So after 3 hours, my solution will be to do as I've always done . . . close LR and then relaunch it after Importing from an SD Card.

If anyone had had a similar issue or has any further advice I'd be pleased to hear it.
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Roger Hunt

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Posted 2 years ago

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Roger Hunt

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Does nobody have a view on this?
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Roger Hunt

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Still no responses to this?

I know I'm not the only one with this issue.

I can import from the hard disk and LR is fine thereafter, but almost immediately after importing from the SD Card LR just stops working and I have to shut it down and re-open every single time. It's very frustrating!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'm not seeing any traffic from other customers encountering this behavior - which makes be believe this is hardware or system specific. Have you tried different cards and different SD readers?
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Roger Hunt

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I only have one internal SD/SDXC Card Reader on my PC and it functions fine as far as I'm aware because I'm able to read from it and copy photos to my hard drive. I've tried different cards, but all get same issue.
As you may have seen from my initial post, the Adobe Customer Support spent over three hours in control of my PC, and although he reproduced the issue several times and could see what was happening, he didn't provide any explanation and basically couldn't help.
There are no videos on the card. All files are either jpeg or RAW. As I say, the Import actually works and the photos end up in LR assuming it doesn't crash before Standard Previews have been built. Once imported, it takes no more than 10 seconds before LR crashes. 
LR has been re-installed several times.
There is one thing I've noticed (which wasn't an issue on my older Win 7 PC) is that when I insert an SD card, LR should launch automatically, but it doesn't on this PC (I have the box 'Show Import Dialogue when a Memory Card is detected' ticked.
So maybe there is some issue with LR 'interacting' with the SD slot?
I'm afraid I've no idea where to go from here, but it's incredibley frustrating because the main reason I bought this fast i7 PC with 16Gb RAM was to be able to do lots of photo processing (I'm an enthusiast photographer).
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Victoria Bampton - Lightroom Queen, Champion

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Long shots - what camera?  And any videos on the card?
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Roger Hunt

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Thanks, please see my reply above to Jeffery (save me writing it out again :) )
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Victoria Bampton - Lightroom Queen, Champion

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I still didn't catch which camera the photos were shot using?
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Roger Hunt

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Sorry . . . Canon 70D
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you go to Help > System Info... what version is listed in the first line?
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Roger Hunt

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Lightroom version: CC 2015.5 [ 1067055 ]
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jochen strobel

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I imported today from a SD card only for a demo, EOS 70D and Windows 10, all software updated, no problem. Normally, I always transfer the files from the card to the harddisk with the explorer, than I import them in LR, no copy or move, only ad the files. I find this so much quicker. 
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Roger Hunt

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I've now done a few more tests.

1. The contents of the SD card can be copied to a folder on the hard drive without any problems, suggesting to me that there isn't a problem with either the SD card or the internal card reader.

2. I was able to use Lightroom to Import the photos from the folder on the hard drive. The Import completed as did the 'Building Standard Previews' bit. I was then able to switch to Develop mode and work as normal.

3. I repeated the Import process again but this time from the SD Card. Same problem! It's Importing the photos but seems to crash once it starts 'Building Standard Previews' or, depending on the number of photos being Imported, immediately after it has built the standard previews.

4. I did find on one forum, a suggestion to lower the quality of Standard Previews from 'High' to 'Medium' with a view to speeding that part of the process up, but when running another test with this change implemented, it made no difference.

5. There is a facility within Lightroom called 'GPU Acceleration'. Like most, I turn mine off because it apparently only works well with very high spec graphics cards. In spite of this, I ran the test again with GPU Acc switched on, but it made no difference. Still crashes during the Import process (specifically when Building Standard previews).

This seems to point towards some kind of incompatibility issue between the software and the hardware? I really don't know, but I'm sure at a loss now. Looks like I'll just have to copy the SD card to a folder on the hard disk and Import from there.
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SimonH

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Hi Roger,

Seeing a very similar problem. Mine hangs at the end of import, or just after import. Rebooting LR just after an import seems to avoid the problem. I've tried numerous times to get a response to this here.

I've made all the changes you made, also with no effect.

Out of interest, are you also seeing problems on export? My LR regularly crashes when exporting using the Flickr publish service.
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Roger Hunt

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I've not had any problems with Export, although I only export to my hard drive so unable to add anything regarding Flickr service.

What really annoys me is that there are a lot of people with similar issues and which have been around for a long time. Adobe has come up with no fixes and none of the 'fixes' suggested by others have any effect. Basically, I don't feel that Adobe knows what causes it and won't provide the manpower to get to the bottom of it.

What I do know is that this problem did not exist for me on my other Windows 7 PC . . . just on this superfast new Windows 10 PC I now have. In fact, the whole reason I bought this new computer (January this year) was to get better performance for Adobe CC, as I do a lot of photo processing.