Lightroom CC: Desktop not finding anything in Search

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Hi all,

I've separated this out from a post on the Lightroom CC forum.

Whatever I search for using a Lightroom CC desktop app, both on a Mac and a Windows machine, or indeed my iPhone, I cannot get any search results at all.

My setup is 60,000 images stored in Lightroom Classic CC on my iMac. This has about 15,100 images synced to CC using dedicated Collections. All images have completed syncing on all devices, and has been running for a couple of weeks now.

If I try to search for something, using the Search box at the top of the screen, I only get the "Oh No! a Black Hole" message. Doesn't matter what I search for, nothing - I've tried filenames, file extensions, descriptive words (such as boat, tree, building and so on), and I've tried known existing keywords. Nothing gets found.

I spent an hour on Chat, to the usual 'support' call centre, but I'm not sure they even understood what the problem is, and I gave up in despair.

I've tried turning off all security on my router (Firewall and SafeGuard), and nothing is on my devices.

I restarted the router, and got the message in the Search box in LR CC desktop that I couldn't search without Internet, so that's clear it's actually connecting when it is online.

If I login to my Web account, and access Lightroom CC through a browser, then Search works fine, typing in 'boat' brings up hundreds of images.

I suspect there's something in my CC account playing up though, as a search on my iPhone using cellular network also fails to bring up any search results.

Any ideas. This is really bugging me now, and it's actually the one thing that's stopping me considering migrating over to Lightroom CC fully now.

Thanks.

Andy.
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Andy Hewitt

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Posted 4 weeks ago

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Andy Hewitt

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Sorry to reply to myself, but after much mucking about here, I've found a really strange development.

Even after all the updates, I still cannot get any search results in Lightroom CC on Mac, Windows or iOS.

But, weirdly enough, it works perfectly in Lightroom Classic CC.
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Rikk Flohr, Official Rep

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Andy, 

Some obvious items to check. Have you:
Restarted Lightroom CC?
Restarted your computer?

OS Version Level? 
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Andy Hewitt

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Hi, thanks for replying Rikk.

This hasn't worked since I subscribed to CC a few weeks ago, I've had a few restarts and an OS update in that time (on all devices). I've even tried reinstalling Lightroom CC on the Mac and iPhone, and Lightroom Classic on the Mac, but still no difference.

I would have thought that a good suggestion, except this is the same problem on three different devices, and three different OSs.

I've tried deleting caches and prefs too.

As I say, I can type any word into Lightroom for Web, or Lightroom Classic's 'Text' search box, and they find a whole bunch of images (with or without keywords), so it seems my network isn't blocking it. But any Lightroom CC version here does not find anything, even existing keywords, no filenames, nothing.

It's actually stopping me migrate to CC at the moment. Otherwise the latest updates have swung the balance for me.

My systems are:
  • iMac Late 2013, macOS 10.13.5, 16GB RAM, 3TB HDD (partitioned for dedicated Lightroom storage). Main storage of photos using Lightroom Classic to manage and edit, then sync to CC. Lightroom CC being used to try out for migration from Classic.
  • iPhone SE, iOS 11.4.
  • HP Laptop, Windows 10 Home (Latest updates applied), Lightroom CC only being used here for viewing images synced.
I'm working on the iMac mainly. I'm wondering if it's something on my account on the server side maybe?

Cheers.
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Rikk Flohr, Official Rep

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So, Lightroom CC - Desktop application has never been able to search since day 1?  Can you verify (Help>System Info...) that you are on the latest version  - 1.4?
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Andy Hewitt

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That's correct, I hadn't noticed for a few days, as I was building the collection structure for syncing - starting with a fresh set in Classic to work from, and waiting for all the syncing to finish.

Lightroom CC is on v1.4, but it was the same with v1.3 as well.

The same problem occurs on the Windows Laptop, and on my iPhone, all were updated at the same time when the recent releases came out, but all were not functioning at any time I tried it before.

Regards

Andy
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Rikk Flohr, Official Rep

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Let's make sure your environments are talking to each other. 

Import a test image into Lightroom CC desktop and allow it to sync to the ecosystem.
(make it an easy to identify object for searchign)
Verify it is in http://lightroom.adobe.com
Verify it is on your mobile device.

Once it is all three places make an edit to the image in Lightroom CC that will be obvious.
Check the other two places and make sure the edit has migrated. 

Add a tag describing the image in Lightroom CC Desktop. Give it time to sync. 

Results:
Search for the tag in Lightroom CC for Desktop?
Search for the tag in your device?
Search for the tag in the web client?

Now, try and guess the most appropriate AI tag that Sensei might assign. Try a couple

Results:
Search for the tag in Lightroom CC for Desktop?
Search for the tag in your device?
Search for the tag in the web client?
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Andy Hewitt

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Hi Rikk,

Thank you.

Ok, I Imported a JPG image into a Test Image album, which synced with the web and iOS device within a few seconds.

(I also added a handful of iPhone photos that have been uploaded in the last few days, so I have images actually stored in the cloud from different devices, rather than just Smart Previews).

All images, edits, captions and keywords were viewable on all devices with the information showing in their respective Information panels. These all appeared within a few second each time I added something.

Search for tags:
Lightroom CC - 'Oops Sorry! a Black Hole'
iPhone - 'Oops Sorry! a Black Hole'
Web client - images found as expected.

Sensei search was exactly the same.

It really does not matter what word or information I search for, all app versions on a device come up with the same message.

Only the web client and Classic CC find any results (indeed Classic also seems to work with a sensei search too, as it correctly finds images without keywords attached).

Cheers.
(Edited)
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Andy Hewitt

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Hi

I don't suppose we've anymore suggestions for this one?

I've tried some more things here, changing firewall and safeguard settings, and such like, but nothing's making a difference here.

At this time I'm regretting my decision to go with the CC subscription plan, as the Chat helpline was pretty hopeless, and there doesn't seem to be anything in settings on any device that makes a difference. Without a working search function, my plan to migrate to Lightroom CC fully is completely on hold.

It seems clear that Sensei is working on my system, so we're not looking at network problems blocking the data. I can do a search in Lightroom Web, and in Lightroom Classic, and they work pretty well, often finding many hundreds, or even into thousands of results. All syncing works fine otherwise and as expected.

This is only affecting device based Lightroom CC apps. What's most frustrating is that they won't even find any of the local search data that actually exists, such as applied keywords, filenames or any other image data that could normally be searched, and it doesn't matter if they're synced images from Classic, or freshly uploaded originals into the CC system.

My main thought now is that there must be something in my account that has got corrupt and is failing to connect to any of the Lightroom CC apps. It feels like I need to delete a cache or pref file, but within my cloud account.

Just desperate for any suggestions, however daft.
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Andy, can you email me here:

I sent you a direct message but didn't get a response.

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Andy Hewitt

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Hi Rikk,

Just replying in public here. Thank you so much for taking the trouble to discuss this with me, and look into the issue.

I'm not sure if your guys had a look at the problem with over the last week, but while I've been on holiday it looks the issue is now resolved, I can now search in LR CC on my desktop and iPhone.

Many thanks again
Andy
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Rikk Flohr, Official Rep

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Thanks for reporting back, Andy.