Lightroom CC crashing

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  • Updated 12 months ago
  • (Edited)
Adobe Lightroom CC crashes after 15 seconds of opening. Even if I don't do anything on the software it crashes with the system option to report. I already tried uninstalling and installing again. Creating a new library, but still, the same problem. Can someone help me with this ?
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Luciano

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  • frustrated

Posted 12 months ago

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Todd Shaner, Champion

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Make sure you have the latest 7.0.1 version installed. Go to Help> System Info.
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Luciano

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Its the latest 
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Luciano

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Yes. Was updated via the Creative Cloud control panel. Its 7.0.1
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Carlos Cardona

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You don't mention your platform (Mac or PC, and the actual OS version), so no real help is available.
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Luciano

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Mac | Mac Os High Sierra 10.13.1
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Carlos Cardona

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Please give your computer the "once over"! Run Onyx (https://www.titanium-software.fr/en/o...), reboot. Run Disk Warrior (https://www.alsoft.com), reboot. Or first try it from your other (admin) account, as a test. Crashes? If it doesn't crash it's a corrupted preference in your Library. Check The Lightroom Queen site for instructions on how to reset your preferences.
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Carlos Cardona

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PS Onyx is free, Disk Warrior isn’t, but worth every penny!
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Todd Shaner, Champion

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In LR menu Edit> Preferences> Performance uncheck 'Use Graphics Processor.'

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Luciano

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Thanks ! That option was unchecked ! Didn't fix it
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Todd Shaner, Champion

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From inside LR please go to menu Help> System Info, then press the 'Copy' button and paste the entire contents in a reply here.
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Luciano

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Crashes every time I try to get there. I get a report from finder, saying the app crashed, is that report useful ?

Thanks
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Todd Shaner, Champion

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Follow the instructions at the below post and paste the relevant parts (i.e. Lightroom entries) of the crash report in a reply here. The example is for an Adobe Premiere crash, but the procedure is the same. I'm not a Mac user, but I'll give it a look.

https://forums.adobe.com/thread/1889519
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Jaroslav

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Lightroom CC version: 1.0.1 [ 20171102-1240-2cb2cb2 ] (Nov  2 2017)
Operating system: Windows 10
OS Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,1 GHz
Built-in memory: 8082,7 MB
Real memory available to Lightroom CC: 8082,7 MB
Real memory used by Lightroom CC: 975,8 MB (12,0%)
Virtual memory used by Lightroom CC: 1142,4 MB
Memory cache size: 604,8 MB
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce GT 740M



Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\cehovsky\AppData\Roaming\Adobe\Lightroom CC

Adapter #1: Vendor : 8086
Device : 416
Subsystem : 502a17aa
Revision : 6
Video Memory : 112
Adapter #2: Vendor : 10de
Device : 1292
Subsystem : 502a17aa
Revision : a1
Video Memory : 7e4
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 2048
AudioDeviceName: Speaker (Sound Blaster X-Fi Surround 5.1 Pro)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 96000
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 4600
GL_SHADING_LANGUAGE_VERSION: 4.30 - Build 20.19.15.4531
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.3.0 - Build 20.19.15.4531
GPUDeviceEnabled: false
OGLEnabled: true
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GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_ARB_texture_barrier GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent 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GL_EXT_shader_integer_mix GL_ARB_instanced_arrays GL_ARB_base_instance GL_ARB_fragment_coord_conventions GL_EXT_gpu_program_parameters GL_ARB_texture_buffer_object_rgb32 GL_ARB_compatibility GL_ARB_texture_rgb10_a2ui GL_ARB_texture_multisample GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_timer_query GL_EXT_timer_query GL_ARB_tessellation_shader GL_ARB_vertex_array_object GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_texture_cube_map_array GL_EXT_gpu_shader4 GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_INTEL_fragment_shader_ordering GL_ARB_fragment_shader_interlock GL_ARB_clip_control GL_ARB_shader_subroutine GL_ARB_transform_feedback3 GL_ARB_get_program_binary GL_ARB_separate_shader_objects GL_ARB_shader_precision GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_ARB_transform_feedback_instanced GL_ARB_compressed_texture_pixel_storage GL_ARB_shader_atomic_counters GL_ARB_shading_language_packing GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_EXT_texture_storage GL_ARB_compute_shader GL_ARB_vertex_attrib_binding GL_ARB_texture_view GL_ARB_fragment_layer_viewport GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_texture_storage_multisample GL_ARB_buffer_storage GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_query_buffer_object GL_EXT_polygon_offset_clamp GL_ARB_clear_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_debug_output GL_ARB_enhanced_layouts GL_KHR_debug GL_ARB_arrays_of_arrays GL_ARB_texture_query_levels GL_ARB_invalidate_subdata GL_ARB_clear_buffer_object GL_INTEL_map_texture GL_ARB_texture_compression_bptc GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_robustness GL_ARB_robust_buffer_access_behavior GL_EXT_texture_sRGB_decode GL_ARB_copy_image GL_KHR_blend_equation_advanced GL_EXT_direct_state_access GL_ARB_stencil_texturing GL_ARB_texture_stencil8 GL_ARB_explicit_uniform_location GL_ARB_multi_bind GL_ARB_indirect_parameters