Lightroom CC: Crashing after trying to go to the Presets tab

  • 3
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Everytime I go to edit a photo, I first start with one of my personalized presets and then adjust as needed. Ever since I updated Lightroom CC, the Presets tab has been MIA and when I try to click on it, it shuts the whole program down.  How do I fix this? Need to edit photos ASAP!
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Brianna Diggs

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  • Frustrated

Posted 2 years ago

  • 3
Photo of Mohit Goyal

Mohit Goyal, Sr. Community & Social Support Consultant - Digital Imaging

  • 19 Posts
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Hi Brianna,

We're really sorry for all the trouble. We have identified this issue as bug after Lightroom CC 1.4 update. Our engineering team investigating a fix.

In the meanwhile, please refer the available workaround to fix this issue.

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Benny Bailey

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Thank you!! I was having the same issue and your fix worked!!!
Photo of Caitlin


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Hi Mohit, I am having the same problem but the workaround did not work for me. Do you have any estimate on when the problem will be fixed or is there another workaround?
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Breea Marie

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Any chance of getting an update? The work around is not working for many people.