Lightroom CC crashing after trying to go to the Presets tab

  • 1
  • Problem
  • Updated 5 days ago
  • Acknowledged
Everytime I go to edit a photo, I first start with one of my personalized presets and then adjust as needed. Ever since I updated Lightroom CC, the Presets tab has been MIA and when I try to click on it, it shuts the whole program down.  How do I fix this? Need to edit photos ASAP!
Photo of Brianna Diggs

Brianna Diggs

  • 3 Posts
  • 0 Reply Likes
  • Frustrated

Posted 2 weeks ago

  • 1
Photo of Mohit Goyal

Mohit Goyal, Technical Support Consultant

  • 9 Posts
  • 5 Reply Likes
Official Response
Hi Brianna,

We're really sorry for all the trouble. We have identified this issue as bug after Lightroom CC 1.4 update. Our engineering team investigating a fix.

In the meanwhile, please refer the available workaround to fix this issue. https://helpx.adobe.com/lightroom-cc/kb/crash-opening-presets-panel.html

Regards,
Mohit