Lightroom CC: Crashing after trying to go to the Presets tab

  • 2
  • Problem
  • Updated 1 month ago
  • Solved
  • (Edited)
Everytime I go to edit a photo, I first start with one of my personalized presets and then adjust as needed. Ever since I updated Lightroom CC, the Presets tab has been MIA and when I try to click on it, it shuts the whole program down.  How do I fix this? Need to edit photos ASAP!
Photo of Brianna Diggs

Brianna Diggs

  • 3 Posts
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  • Frustrated

Posted 3 months ago

  • 2
Photo of Mohit Goyal

Mohit Goyal, Technical Support Consultant

  • 9 Posts
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Official Response
Hi Brianna,

We're really sorry for all the trouble. We have identified this issue as bug after Lightroom CC 1.4 update. Our engineering team investigating a fix.

In the meanwhile, please refer the available workaround to fix this issue. https://helpx.adobe.com/lightroom-cc/kb/crash-opening-presets-panel.html

Regards,
Mohit
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Rikk Flohr, Official Rep

  • 3850 Posts
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Official Response
Lightroom CC 1.5 was released today and should address this issue.  If you don’t see the update in your Creative Cloud App, hit the [Ctrl/Cmd]+ [Alt/Opt]+[R] to force a refresh. 

Give the new version a try and let us know if it solves the issue.