Lightroom CC crashes on Windows 10

  • 1
  • Problem
  • Updated 8 months ago
Crash dump while hovering over person keywords

When trying to hover the mouse over the found people withing the keyword view, Windows 10 crashes with a short dump. I've tried this three times, and it happened in all occasions.
Photo of rschoene27

rschoene27

  • 12 Posts
  • 0 Reply Likes
  • Tired

Posted 8 months ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5967 Posts
  • 1312 Reply Likes
rshoene27,

I do not find any crash reports under your email address used at this forum. Is it an Adobe dialog or a Microsoft dialog that appears when the crash happens?
Photo of rschoene27

rschoene27

  • 12 Posts
  • 0 Reply Likes
Hello, Rikk,

Windows crashes and reboots, so I'm not sure if it's Windows- or Lightroom-related. I haven't been able to find a log for this.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5967 Posts
  • 1312 Reply Likes
Update your video driver from your video card manufacturer's website and see if you keep from crashing. This sounds like an OS level crash if you are not seeing an Adobe dialog. 
Photo of rschoene27

rschoene27

  • 12 Posts
  • 0 Reply Likes
Ok, will check, thank you!