Lightroom CC crashes on MacOS 10.10 Yosemite

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  • Updated 3 years ago
  • (Edited)
I updated from Adobe Cloud the new LR CC. Since the install, the program crashes on a regular basis. I just returned from a trip with over 300 pictures. I am on my Mac Pro. I have never had a problem with the older versions of Lightroom or with Photoshop.
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Michael Hartigan

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Posted 3 years ago

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Simon Chen, Principal Computer Scientist

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What is the version of the OS? Does Lr crash in the latest 10.10.3?

What are the circustances does it crash? In develop? GPU on? What happens if you turn the GPU off.
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Michael Hartigan

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It is as you say; a Nvidia GE Force 9400m 256 MB. My thought is to upgrade to 8 GB Ram. Or just leave the GPU unchecked.
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Chris Cox

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And I'll also bet that the crash report says:

Application Specific Signatures:
Graphics kernel error: 0x00000002

It's a frequent crash right now, affecting just Nvidia GPUs, and the LR team is working on it. Leaving the GPU off in Lightroom is the safest workaround for now.
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adrian pope

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turning off gpu has not worked for me, LR cc regularly crashes on export, running a late 2012 iMac 27 i7 32ram NVIDIA GeForce GTX 680MX 2048 MB on yosemite
Lroom 5.7 rock solid as it always has been presume I have to wait for an update?
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Chris Cox

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Then you have a different issue and should post another topic with more information so we can help you figure out why your system is crashing.
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Simon Chen, Principal Computer Scientist

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Please summit the crash log to Adobe and put your name and email address in the notes so we could do the correlation that the crash log comes from you. Thanks.
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Jan Junghahn

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This reply was created from a merged topic originally titled LR CC crashes.

Hello in the round,
I'm testing LR CC on my Mac. Unfortunately, the program crashes constantly. So far I have my pictures edited with LR4 and I would like to update this version by LR 6 (without subscription).

The Mac Mini is equipped with 8GB RAM, the images are on a 3 TB USB drive that is connected directly to the MAC. When I edit the photos run for a maximum iTunes yet, so I can rule out the "overload" safe.

Last night I just could edit an image, then LR adopted. Restart is possible, then I could edit a picture and again LR adopted. This went on, so I then started sometimes the computer. No Change.

Does anyone have also experienced this or possibly a proposed solution?
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Simon Chen, Principal Computer Scientist

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@Jan Try turning off GPU from the user preference dialog to see if it helps.
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Michael Hartigan

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It would appear the boat is fast filling up. My son in law informed me I might want to turn off GPU. Go to Preferences then Perform then unclick GPU.
I have tried that and it has not crashed so far.
Why now is this a problem? I have had PS and LR for years. Zero problem with or without the GPU enabled.
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Simon Chen, Principal Computer Scientist

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Good to hear that turning off GPU helps in your case. Since you are on Mac 10.10.3, it means your GPU video driver is current with Mac OSX. It is unfortunate that the GPU on your Mac and its driver does not work well with Lr CC.

The performance acceleration with GPU is a new feature in Lr CC. Unfortunately it does not work for all machine configurations.

Unless you get a new driver update (should come as part of Mac OS update), you should turn off GPU for now.
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Michael Hartigan

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Thanks for the input. I have turned off the GPU feature. I think it may be a mixed blessing. At least the "new" and improved LR CC is working.
I will look into the update to Mac as you suggested.
Thanks for your help.

Mike Hartigan
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Nathan Smith

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I'm getting constant crashes when I add music to a Slideshow, or when I change the song order, in Lightroom CC. I've tried turning off GPU acceleration, but that does nothing. HELP!!
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Mikko Waltari

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I have early 2011 2,2 GHz Intel Core i7 MBP with 16GB 1600 MHz DDR3, 256GB Samsung 840Pro + 1TB WD internals. Using also 24'' LED display. Lightroom GPU acceleration is turned off.
I had these BIG crashing problems, and I thought that my GPU broke down. Could not reboot, reset did not fix the problem. Re-installed everything, but the same problem occurred again.
Simple first-aid seems to be SMC reset https://support.apple.com/en-gb/HT201295 + NVRAM Reset https://support.apple.com/en-us/HT204063 
This allows me to work several days without crashes. Naturally, this is still annoying problem but keeps me going until update fix.
(Edited)
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Jeff Smith

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I'm a Windows 7 user with Lightroom CC experiencing the same effect. Turning off the GPU fixed my crashes, however I needed an additional step.

When entering Edit > Preferences > Performance, I couldn’t de-select the graphics processor. I followed the steps from the following blog, which allowed me to turn of the graphics processor before Lightroom boots up. (http://lightroom-blog.com/2015/05/19/...). This one time edit permanently fixed my crashes. Good luck!

Jeff Smith
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Caroline Guy

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Hi, I'm having regular crashes on one particular audio file (M4A 256 kbps / 44.1 khz) in the Slideshow module. Other files with same format are working file. I can re-produce every-time... Also running latest CC and tried GPU acceleration ON/OFF. Even tried on two different MACs...
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Simon Chen, Principal Computer Scientist

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Is it possible for you to share the audio file somewhere so that the team can investigate where the problem is? Thanks.
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Simon Chen, Principal Computer Scientist

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Thanks Caroline. I was able to reproduce the crash with your audio file. I've logged a bug and will have the developer investigating it. Please feel free to remove the audio file from the dropbox. Thanks again.
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Caroline Guy

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Happy to help improving the product.
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Geoffrey Arnold

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I have the same problem on a 2009 Mac Mini running 10.10.5. I have used PS CS6 and LR 5 and previous versions of those programmes for years without any problems. 2 weeks ago I took advantage of the special offer price of the CC Photography package. All worked well for 2 weeks then, out of the blue, LR crashed. After that it crashed as soon as it launched every time.
I did the usual - Googled and tried every so-called fix. No dice. Yesterday I spent over 2 hours on the phone with an Adobe techie (Who knows what that will have cost me). He didn't know the answer - just kept digging around in my root library. He suggested phoning back later to try removing everything Adobe from my computer and re-installing but I declined.I'm going back to using LR5 until a fix is found. Unfortunately I'm 4 days out of my subscription cancellation period!
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Simon Chen, Principal Computer Scientist

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Hi Geoffrey,

Is it an actual crash where you'll see the crash report dialog from Apple and/or Adobe shows up? Or is it just that Lightroom launches and quits immediately after that. The later indicates more of a licensing check issue. To troubleshoot the later issue, could you launch the Console app on Mac OSX and look under the log files under "~/Library/Logs", could you zip up and post the following three log files "amt3.log", "oobelib.log" and "PDApp.log" somewhere online for us to take a look?

Thanks. 
(Edited)
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Geoffrey Arnold

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Hi,
No, it crashes and generates a crash report.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I can cancel your membership if you like.

Which instructions did you follow reinstall? Was it this one: https://helpx.adobe.com/creative-clou...

Or did you try this solution? https://helpx.adobe.com/creative-clou...
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Geoffrey Arnold

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I used the CC cleaner tool on the last cleanup and the CC uninstaller on the previous cleanup. Yes, please I would like you to cancel my subscription.
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Geoffrey Arnold

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I used the CC cleaner tool because the CC uninstaller kept telling me I had apps which needed CC so couldn't uninstall even though both apps ( PS and LR were uninstalled!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hmm. Sounds like things were uninstalled incorrectly at some point. In any case, I've went ahead with your request. You should be all set.
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Geoffrey Arnold

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No. I followed the instructions to the letter. If the product was any good I shouldn't need to uninstall it!
But thank you for setting the cancellation process in motion.
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Joe Baker

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I am not sure if this is related to this thread, but I will start here. I updated my Lightroom CC to CC 2015.2 [1044713]. I am running an iMac (27-inch, Late 2013) with a 3.2 Ghz Intel Core i5, 16GB Ram and the Nvidia Geforce GT 755M 1024MB. with OS X El Capitan 10.11.

I am able to edit and go through all modules with no issue. However, when I go to export LR will crash. I first attempted to export 55 images. I was able to export 10 images prior to the first crash. After that, I tried to export 5 images and then it crashed. I rebooted my Mac and opened up LR and attempted 1 export and it crashed. Here is the crash details top section:

Process: Adobe Lightroom [551]
Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Identifier: com.adobe.Lightroom6
Version: Adobe Lightroom [1044713] (6.2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Lightroom [551]
User ID: 501

Date/Time: 2015-10-06 22:35:55.009 -0500
OS Version: Mac OS X 10.11 (15A284)
Report Version: 11
Anonymous UUID: 7EAE25E2-BE70-76F0-0B99-3C9F9CBDDF5B

Time Awake Since Boot: 720 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Global Trace Buffer (reverse chronological seconds):
13.359419 AppleJPEG 0x00007fff9bba311c [0x7f9c7b8da600] Decoding completed without errors
13.359419 AppleJPEG 0x00007fff9bba10fc [0x7f9c7b8da600] Options: 360x240 [FFFFFFFF,FFFFFFFF] 0001D060

If you require more info, please advise. Please help! :)
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Chris Cox

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No, this is not a related topic - you should have posted on one of the existing topics about Lightroom 6.2 crashing on MacOS 10.11.
And yes, we would have the see the whole report, not just the first few lines. But offhand it looks like it is probably a duplicate of some of the crash reports already posted. (probably crashing in trecurse)
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Joe Baker

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Thank you for the reply. Is there an update coming soon to fix? Or should I find an alternative in the interim. I will attempt on a Windows PC tomorrow.
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Chris Cox

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The lightroom team is working on the issues identified.
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Victoria Bampton - Lightroom Queen, Champion

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In the meantime, here are the rollback instructions: http://www.lightroomqueen.com/how-do-...