Lightroom CC: Crash

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  • Problem
  • Updated 3 weeks ago
  • (Edited)
Lightroom cc keeps crashing, as soon as it would try to load, I deleted and reinstalled it. verified my video card driver was up to date.  It crashed again when I would click to install photos, so I turned on the GPU setting. and rebooted then It now allowes me to upload photos and see them but when I click to edit them it crashes again. not sure what is going on here.
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Ryan

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Posted 2 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Ryan,

What is the exact version of Lightroom your are running? You can find it under Help > System Info... if you're not sure.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
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Ryan

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Jeffrey, it never gives me the option of a crash report, it literally just throws me back to the desktop. I went thought the steps you showed and redid the Reg command on the link you sent you sent and tried it again and still never showed up a crash report screen. I can upload photos onto lightroom cc but can not edit them, as soon as it goes to load the picture if sends be back to my desktop and Lightroom is closed, I have now deleted it and re installed it several times,. . I am using version 2.2.1 I will try to restore to an older version and see if that works.   
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Ryan

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sent. thank you for taking the time to help.
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Rikk Flohr, Official Rep

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Received. I will get it to an engineer and see what they can find. 
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Adventures 2 U

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i too am having the same issue... 
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Ryan

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Glad to see I am not alone, but still have no idea what is causing it.. thinking of reinstalling windows to see if that fixes it, I haven't yet, because it only happens on lightroom. Photoshop and Premier pro work perfect.
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Adventures 2 U

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Yeah, the other apps are doing well, Just Lightroom classic and CC are having this issue... Let me know asap what happens,
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Adventures 2 U

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Anyone has any update on the light room crashing?? 

Unfortunately my lightroom isnt working... Classic or CC...
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Rikk Flohr, Official Rep

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That was prior to the 2.3 update. I was hoping things would either correct or at least we'd get crash reports with the update. Thanks.
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Ryan

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Nope exact same issue.. I did notice on the top leright it shows Lightroom says no internet connection, but I am online.. bo idea what is up with that.
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Philipp Weiss

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Firewall blocking acces for Lightroom?
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Ryan

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Good question, I use Kaspersky but I have not been alerted to it blocking anything.
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Ryan

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Still have no idea what is causing the issue but started using classic and with the update it has started working fine.