Lightroom CC (cloud) Backup (backup that allows to restore deleted photos)

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Currently, Adobe advertises the new Lightroom CC as backing up to the cloud. This is false, it syncs to the cloud, there is no backup. We can't restore deleted photos.
I believe that calling the current solution a backup when it can't restore deleted photos is false advertising and against Australian consumer law. If Adobe does not fix this then I will lodge a complaint with the ACCC.

Lightroom CC should provide actual backup allowing us to restore photos that have been deleted.
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Mia Iversen

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Posted 3 months ago

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Victoria Bampton - Lightroom Queen, Champion

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You might have a little trouble legally arguing the definition of backup, because there are different definitions. For example, one major dictionary says "a copy of computer data (such as a file or the contents of a hard drive)" and another says "a copy of information held on a computer that is stored separately from the computer". Lightroom does comply with those definitions. If you lost your phone or your computer hard drive died, you would be able to restore the photos from the cloud.

But I completely agree that there's a need for a trash facility, to enable restore of recently deleted photos.
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Rikk Flohr, Champion

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I would  be in agreement with Victoria here both about her appraisal of the Backup definition and the need for a trash/recycling facility.  Have you added your voice to this Idea: https://feedback.photoshop.com/photoshop_family/topics/-trash-functionality?
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Mia Iversen

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Well, I am in Australia, and I think this is false advertising under Australian law, so we will be using an Australian dictionary.

Macquarie Dictionary:
https://www.macquariedictionary.com.au/features/word/search/?word=backup&search_word_type=Dictio...

4. Computers
a.  the process of copying data to a tape, CD-ROM, etc., so that a version is available if the original data is lost, corrupted, etc.: to do the daily backup. 
b.  the data so copied: to retrieve files from the backup.


Lightroom CC on the Desktop only keeps a subset of the photos locally (I like this feature as I don't actually have enough HDD space for all my photos on my laptop). So for some of my photos, there is no local copy, making the cloud copy the original and only copy available.

I frequently use lightroom.adobe.com.

If I accidentally delete a photo on lightroom.adobe.com that is not available locally on any of my devices then clearly the backup claim fails this part from the definition above "a version is available if the original data is lost".

And no, a trash facility is not a backup. A backup would also allow restoring changed/lost metadata on a photo that has not been deleted.


---- edit ----
Macquarie dictionary is the standard reference on Australian English. Not a random dictionary that I googled for.
(Edited)
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Andrew Barnes

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I very much doubt there's any legal standing here. Although, I do tend to agree with Mia on the basis of the understanding of backup.

If I delete a file on my phone accidentally, then that file is gone from all my devices - forever. This to me is not what I'd expect a backup to be. This is more an example of syncing.