Lightroom Classic: Persistently crashes - faulting/crashing module is "nviewH64.dll"

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  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
Overnight Lightroom Classic CC has apparently broken itself. Yesterday (12/11/2017) I was able to import, edit and export photos without a problem. Today (12/12/2017) first of all it would not start up but displayed a crash report which I filled in and then the program terminated. Every time I did a tweak (delete preferences, restart PC (windows 10), move catalog file) it produced this crash report which I duly completed. After updating the app using the Adobe Creative Cloud updater I was filled with optimism and after a system restart and opening LR I was given the option of selecting a Catalog to open and then announces it is remaking the catalog, but regardless of the catalog selected the application failed to progress further, displayed the Crash Report popup and terminated with extreme prejudice. This behaviour seems to be similar to this report.
Note that the last time I used LR it closed down fine and I made a Catalog backup, so I was not expecting any problems.
Note also that Photoshop CC (which I use less often) displays a similar behaviour -- ie crashes upon startup.
I have spent several hours trying to fix this problem to no avail.
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markhpearson

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  • very frustrated

Posted 9 months ago

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markhpearson

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Here are a couple of screenshots to illustrate what is happening :







This is definitely real.
Please don't suggest deactivating GPU support -- the program needs to be running in order to do this.
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Simon Chen, Principal Computer Scientist

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I looked at the 3 crash reports associated with your email address. The faulting/crashing module is "nviewH64.dll" (http://systemexplorer.net/file-database/file/nviewh64-dll). It seems to be part of the Nvidia graphics driver. Please make sure that you have the up-to-date Nvidia driver installed. For instructions, see https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html, please go to the Nvidia driver download site to download and install the driver. Also make sure that you follow the Clean Driver Installation steps describe there.
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markhpearson

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THANK YOU squire! That did the job. Mind you, the version numbering for NVIDIA's drivers is bizarre to say the least. Version number in the download filename does not seem to correspond with that revealed by System Information. HOWEVER, doing a clean installation with what seemed like the latest version was a piece of cake and once I had located the original .lcat file which I had thoughtfully copied somewhere all was hunky dory.

You saved me a day's worth of faffing with Microsoft drivers / updates, so grateful thanks.
Mark
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Simon Chen, Principal Computer Scientist

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Glad it helped. Cheers!
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Art M.

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Looks like things are so bad that they stopped offering the update.
It's not available in CC on my Mac any more.
I have learned to wait a few days before updating Lightroom.

Adobe needs a beta testing program.   Seriously.
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Jerry Syder

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Art, did you click the 3 dots to the top and then selected "check for app updates"?
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Art M.

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That works, thanks.   I will give it a couple of days and then look forward hopefully to the update.