Lightroom CC: "Server Busy" error (storage devices missing or slow to start)

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  • Updated 2 years ago
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I have done everything on my main desktop to get Lightroom CC & Photoshop CC working normally except throwing it in the trash and starting over. It is running Win 7 64-bit, 16Gb memory, plenty of hard drive space (SSD for the OS & Programs, traditional HD for data). Both Microsoft and Dell have exhaustively tested the system over the past several weeks. The OS has been re-installed so it is fresh.

I have scoured the Adobe forums, I have Chatted with Adobe Tech Support, and I have had Adobe phone support where 2 different techs remoted into my computer to assess the issues. On Thursday, May 28, the Adobe tech promised to call me back on Friday, May 29 at 10am my time. He said that Adobe knows of the problem and has a solution. He must still be searching for the keys to the solution because it is now June 7th and Adobe has not called back.

Microsoft and Dell (I have paid tech service contracts with both) have officially given up and referred me back to Adobe.

I can usually get the "Server Busy" error in LR CC to go away after anywhere from 2 to 10 minutes. Photoshop will become responsive 2-5 minutes after opening. The performance degrades after working about an hour and it is slow to move from one module to the next, to do keywording in the Library, to use the Adjustment Brush, etc in LR. In Photoshop, I could go out for coffee while the Lens Blur Preview came up.

Adobe, this is just plain unacceptable. I know I'm not the only customer with this issue. We need a fix and we need it now. Tech Support needs to own the problem and be responsible enough to follow-up.
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DIANNE ARNOLD

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Posted 3 years ago

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Chris Cox

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The fact that you're having problems in both Lightroom and Photoshop (which share very little code) means that the problem is something about your system.
It could be bad firewall software, bad antivirus software, a misconfigured hosts file (like with a fake entry for adobe.com), a bad video card driver, etc.
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Doug Selfe

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Been having the same problem with the update today. Thought it might be windows 10 but same sluggish behavior in windows 8.1. Multiple reboots and the same thing. Lightroom kept crashing and not allowing imports, along with the bizarre server busy error. Realized that everything was slow so I decided to unplug my usb 3.0 card reader and suddenly everything started working. No crashes and everything seems responsive so far. No idea why but this worked for me.
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Chris Cox

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Sounds like the driver for that card reader had a serious bug, or the card reader is not communicating correctly - so the volume is not responding or timing out.
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Doug Selfe

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Agreed, but I saw all these issues that have been reported in multiple forums, all of which disappeared once I disconnected the reader. Have since reconnected and used the reader without a problem and with no errors. It was like it was in a loop, resetting the computer didn't clear it, so I'm not sure what was going on. One thing is that the reader was connected during the update process for both lightroom and photoshop, to which I was using without problems right before the update. May have been a driver conflict then, but resetting should have cleared it. Even switching back over to 8.1 didn't clear it.
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Jackie Tebb

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Had same problem having upgraded to Lightroom 6 using Windows 7 64 bit.

Fixed it by upgrading my Radeon HD 5700 graphics card driver.

Go to Edit - Preferences - Performance and uncheck Use Graphics Processor. Close and reopen Lightroom. If the problem is with the driver all should be well.
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Matthias Hoerl

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same problem here after the update 1-2weeks ago. tried a lot now ... cannot find the error. but no other software update i recognized was done between.

Lightroom version: CC 2015.3 [ 1052427 ]
License: Creative Cloud
Operating system: Windows 10
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Gordon McIntosh

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For me, the suggestion I saw in another post worked fine. I have a large external hard drive connected to my machine, but usually I don't have it running, although it is turned on. LR 6 had numerous "server busy" messages that I would click my way through until maybe 5 mins. later it would get going - not good!

It was suggested to unplug the unused hard drive, but I decided to start it up instead. So with it now connected & running & LR 6 starts like a bullet!
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Jackie Tebb

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How did you "start it up" ?
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Gordon McIntosh

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It's a Western Digital 2Tb drive that is password protected. There is a virtual CD drive that contains the link to open the password entry link; it's also on the desktop. So while the drive is plugged in and on, the computer doesn't see it until the password is put in. Then it comes alive & I can use it. It is that process that "starts it up".

The other post I mentioned talked about unplugging a card reader or an external drive that was not in use, can't recall which but since this works for me, I didn't bother unplugging my drive.
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Giovanni Balsamo

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This reply was created from a merged topic originally titled bucy program.

install lightroom cc and I get a server bucy warning when I try to import pics