Lightroom CC and Photoshop frequently crash when importing raw files

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  • Problem
  • Updated 4 weeks ago
Lightroom CC and Photoshop frequently crash when importing raw files.  This has been happening for month and at least four different Windows 10 computers I've used.  I send the crash dump some of the times, so you should be able to reference my crashes.

At one point, I was getting a note that the 'problem was solved'.  Then I was linked to an article about turning off the GPU.  That did not help.  The GPU doesn't seem to be the issue and I tried that on three computers at least.

Here are the current details from LR CC:

Lightroom version: 3.3 X64 [ 20200611-1039-7df19f1 ] (Jun 11 2020)
NGL Version: 1.17.0.35
WF Version: 2.3 developer
Operating system: Windows 10
OS Version: 10.0 [19041]
Application architecture: x64
System architecture: x64
Computer model: Microsoft Corporation Surface Laptop 2 / Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz
Logical processor count: 8
Processor speed: 2.1 GHz
Built-in memory: 16305.4 MB
Real memory available to Lightroom: 16305.4 MB
Real memory used by Lightroom: 3235.4 MB (19.8%)
Virtual memory used by Lightroom: 3674.3 MB
Memory cache size: 1457.6 MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1630MB / 8152MB (19%)
Camera Raw real memory: 1631MB / 16305MB (10%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2256x1504
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: Yes


Graphics Processor Info: DirectX: Intel(R) UHD Graphics 620 (26.20.100.7637)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: success, wl: No, bl: No
OS Media Capability: true


Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\deser\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\deser\AppData\Local\Adobe\Lightroom CC\Data


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Daniel Forster

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  • Frustrated

Posted 1 month ago

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Photo of Michal Hirshfeld

Michal Hirshfeld

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Photoshop has been crashing since this last week, for me, all the time for no clear reason. I am not sure anybody cares at Adobe, since they keep on blaming it on the windows 10 or on your computer or they just ignore what you say or tell you that you are the first one reporting this issue... I am so sick of this! , lost many brushes I have just created in the last couple of days and color palettes I created recently and was working with... I wish I could ask someone really helpfull and knowing how to fix photoshop problems, unlike the technicians Adobe has at their support...
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Daniel Forster

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Well that sucks.  I might just have to use a product from a company that actually wants my business
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Rikk Flohr, Official Rep

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You may need to install the most recent MS Windows update (2004) to relieve the crashing issue. 
You can verify your current Windows version by hitting the start button and typing Winver