Lightroom CC 2015.6 / 6.6: Can't read DNG files from Fuji X-E2 anymore

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Just installed the new Lightroom CC 2015.6 / 6.6 update and i have a really strange issue. All my files are in DNG format. Everything works fine except the files from my Fuji X-E2. Lightroom and Photoshop can't read these anymore! The files get's a black exclamation mark next to them. See the screenshot. 
All files from the other Fuji X-series cameras works just fine. It's only X-E2 files that doesn't. 
The files work just fine with any other software and i tried them on a different computer which has the previous version of lightroom CC and there they work just fine!
Is there a way to make a roll-back to previous version?
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Marko Vesterinen

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Posted 3 years ago

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susan bein

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Me too, Ed. I feel like Adobe used us as guinea pigs, found out their product was defective, and left us waiting and at their mercy. I can see by the thread it's been several days, and still no fix, no apology, no official notice or warning to those thinking of upgrading. Really shoddy communication for such a big company. They should be all over this by now. Maybe they just have too big a market share to worry about losing customers. 
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Allan Sinclair

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I agree, this bug is crippling my ability to work processing photographs. 
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Simon Chen, Principal Computer Scientist

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No conspiracy theory here. Accidents/bugs do happen during the development process despite the team's best effort to catch issues like this before the release. As I understand it, this Fuji X-E2 caught the team off guard because some unexpected variations of Fuji X-E2 firmware version stamps have thrown off the parsing code. The team has added unit tests to check the case for the future releases. 

The team is working to release a patch to address this issue and others.

Thank you for your patience.
(Edited)
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Chris Bausch

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The Last lightroom update I downloaded broke Lightroom, meaning I could not import anything. No Nikon D700 raws, no Nikon d750 raw. I have no idea if they fixed it or not. When I called I was told to put on a older version. I don't know weather that bug was ever fixed. I would like to upgrade again but the problem is when I'm busy tracking down bugs becomes a real time suck. You would think they might say the bug fix is complete. This was a few months ago.
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Just Shot Me

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Thanks BUT.
There is already a patch for Bridge and Photoshop that fixes this problem. ACR 9.6.1
Why can't they just implement this same ACR version in a LR 2015/6 > .6.1?
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susan bein

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Simon, thanks for replying and news on the update, and yes, I understand that bugs happen, but Adobe has been really lax in communicating with users, and warning people about the potential problems. Your reply is too little, too late. It took me 4 hours of unpaid time with tech support chat to solve the Bridge/dual monitor bug and the Camera Raw bug, and only by going back to previous versions, which is a lame solution. 

I couldn't read Fuji files for one client, and then I couldn't read NEF files for another, and then a third client called in a panic because she had upgraded and couldn't read her raw files. Total chaos, and the worst part is I've now lost several hours of client work because of your mistakes, not to mention credibility with the people who pay me to be an expert. I'm a freelancer. This is my livelyhood. That my earnings depend in large part on your company's products is suddenly very scary.

You need to communicate with users in more easy-to-access ways, not deep in forums for us nerds when there is a problem, and you need to do it much more quickly than you have. This should have been posted right on the upgrade page.

You may have market share now, but so did the Quark Company long ago. They weren't responsive to their user base, and suddenly something better came along and Quark was a ghost town. Adobe is huge, but it could happen. Treat your users with respect. Communicate well and often. Give us great tech support. Earn our loyalty. 
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Victoria Bampton - Lightroom Queen, Champion

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> Why can't they just implement this same ACR version in a LR 2015/6 > .6.1?

Ed, they will, but there's more testing that has to go into Lightroom as it's not just a plugin. (And unfortunately much of Adobe is closed for the holiday, which is delaying things slightly)
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Gabriele Lopez

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hello everyone...i came here from friendly links from other users. I have the same problem....I have tried to downgrade my app but I'm not able to do it, the only option in my cc interface is to uninstall....how can I go to an earlier version of camera raw? can someone help me? I'm in trouble on work stuff I have to deliver as soon as possible....

THANKS....and Please Adobe update this trouble!! As soon as it will be ok I will export everything into good jpgs.
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William Levitt

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Please read the previous posts in this thread to find direct links to roll back to prior versions of both Light Room and Photoshop.
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Gabriele Lopez

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thanks but it looks like unavailable if you have cc...other stand-alone require a serial number I don't have....I will contact chat support again tomorrow...
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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These links work for perpetual as well as CC: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
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Steve Sprengel, Champion

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To rollback you should uninstall LR CC 2015.6 then use the links to download LR CC/6 (.0) then download and install the patch LR CC 2015.5.1.

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Just Shot Me

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You don't use the Creative Cloud desktop app. You have to manually download and install the original release then the 6.5.1 update.
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Gabriele Lopez

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thank you all so much. This thing is so annoying....
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Bernd Zimmermann

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Sorry about these silly questions but I am still not able to downgrade my LR/PS/ACR  CC version.
I always get "Update Failed" Updates could not be applied. This patch is not applicable for you .......
What is meant with  "the original release"  and where can I download this ?

Update:  Finally I got the downgrade of LR/PS/ACR done

The "Original Release" for my MAC was found here 
(Edited)
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Simon Chen, Principal Computer Scientist

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@Bernd That's correct. After installing the original 6.0 release, then download and install the 6.5.1 patch.
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Hans Verleysen

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Just received an update to Bridge, and Camera Raw which fixes the above. That same fix is not available for Lightroom though :(
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John R. Ellis, Champion

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In another topic, Adobe employee Simon Chen just wrote, "you might have to wait a little bit longer for the Lr CC 2015.6.1/6.6.1 update for the fix, but not too long".
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Hans Verleysen

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that's good news! thank you for sharing!
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Gabriele Lopez

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so, just to be sure..xe2 dng still do not open in Lightroom? just want to be sure before upgrading...cause i rolled back to the older working version...thanks!
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Bernd Zimmermann

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After having rolled back CC still offers the LR update from June 2016 - that is the buggy version. For PS the currently offered ACR update will work because PS uses ACR as a plugin. LR has its own ACR-Component embedded - so pure LR / X-E2 users have to wait a little longer. I would recommend to wait until the official LR update is released. 
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Just Shot Me

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Right Gabriele they still can't be edited. A message appears at the top of the screen "Image is unsupported or Damaged".
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be corrected by today Lightroom CC 2015.6.1 update: http://blogs.adobe.com/lightroomjournal/2016/07/lightroom-cc-2015-6-1-now-available.html
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Per Christer Pettersson

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In the current version this issue is fixed. All DNG files from my Nikons, Leicas and Fujifilm cameras work again. Phew.
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Per Christer Pettersson

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This reply was created from a merged topic originally titled DNG not supported in Lightroom CC.

Have converted RAW files in Lightroom CC to DNG (from Nikon, Leica and Fujifilm cameras). Now, after the latest update, I can not edit my DNG files. Can't access 6-7 years of photos right now.