Lightroom CC: Add photo button greyed out. I cant import photo

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  • Updated 6 days ago
  • Acknowledged
  • (Edited)
lightroom cc 2019 add photo button greyed out. I cant import photo
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emo d the shooters

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Posted 3 months ago

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fredf

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Are you selecting your source folder first? It is normal for "Add" to be grayed out if all images in the source folder selected are already part of lightroom.
(Edited)
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Rikk Flohr, Official Rep

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Lightroom does not have a version called CC2019. Can you go to Help>System Info... and get us your installed version number?
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Mawuli Kristodem

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Lightroom CC version: 2.0.1
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Mawuli Kristodem

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Rikk Flohr, Official Rep

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Please update to 2.1.1 via the Creative Cloud Application. There were several bug fixes in this version that may affect your issue. 
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Lars Kannenberg

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Hello Rikk Flohr, I have exactly the same problem, that the Plus Sign to add photos is not working. I have the latest Version 2.1.1 of LR CC and reinstalled it a couple times. Login and Logout did not help. What to do?
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Rikk Flohr, Official Rep

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A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
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Bruno Guerreiro

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I have been using Lightroom classic cc for a while and am considering migrating all my photos to Lightroom cc.

Have just installed the latest version of Lightroom cc and am having the same problem. The photos I have in Lightroom Classic cc are missing in Lightroom cc and the add photos option is greyed out.

The steps above have not resolved the problem.

Could this be because I am not supposed to use both at the same time? I have been using Lightroom cc on my mobile and it works.

Please advise.
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Rikk Flohr, Official Rep

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Lightroom Classic CC and LIghtroom CC are different workflows. It is generally better to choose one and stick with it

Lightroom Classic CC catalogs can be migrated to Lightroom CC using the File>Migrate Lightroom Catalog... option. 
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Laura M

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Hi Rikk, thanks for all the replies! I just got Lightroom CC. I have the latest version, 2.2. I tried your suggestion to Hold down [Alt/Opt]+[Shift] while restarting Lightroom. But I still can't add photos, either through the plus button or File>Add Photos
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Polly Dimitrova

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same i have the same problem and cannot add photos. did you get this sorted? 
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Michael Corrigan

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I've been having this problem for two weeks, and nothing Adobe Support has recommended me do has worked. I spent 6.5 hours on chat with them on Tuesday, and went through 3 different people, each wanting me to repeat what my issue is. This has been a huge pain. Nothing I try gets this to work. And I have tried literally everything.
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Polly Dimitrova

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i got into a chat with the technical support team who said the problem is with the latest Lightroom Version 2.2 and they advised to downgrade to 1.5 - once i did this now the app is fully operational. trying checking this - maybe it will work for you as well. 
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Michael Corrigan

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1.5 worked! I tried installing other previous versions, but didn't go this far back! Thanks!
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Laura M

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Installing 1.5 and using that instead of 2.2 worked for me as well! Thank you so much, Polly!
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Lars Kannenberg

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I can confirm: 1.5 works for me as well. Thanks a lot !
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Andre Lourenco

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1.5 is not working for me. No version is working for me. any tips?
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Andre Lourenco

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1.5 is not working for me. No version is working for me. any tips?
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Rikk Flohr, Official Rep

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For those on this thread for whom the Add Photos Button is grayed out can you confirm your account status by going to www.adobe.com and logging in with your Adobe ID. Click on "Manage your Account" under your name.   Make certain you are showing an active account and that your expiration date has not passed.  Example: 
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Laura M

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I just did this and my account is active (I just got it this month) and the expiration date hasn't passed. I can use my Adobe ID to log in to stuff like Spark online and I can use Photoshop and Premiere. I have Adobe for Teams, a plan that is managed by my organization. 
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Julie Kmoch, Sr. Development Manager

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I see at least one of you is on Windows. Is anyone hitting this on a Mac?

Also, do any of you have other devices attached that we might be trying to scan for photos? Examples include: a phone that's plugged into your computer, an external hard drive, a network drive (NAS) or camera card?
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Laura M

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I'm on Windows and I don't have other devices plugged into my computer. 
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Andre Lourenco

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Hello Rikk Flohr, I'm having exactly the same problem, that the Plus Sign to add photos is not working, it's grayed out. I just bought it yesterday, I have the latest version installed nd updated. AND IT DOES NOT WORK!!! wHAT SHOULD i DO??
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Andre Lourenco

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This reply was created from a merged topic originally titled The Plus Sign to add photos is not working, it's grayed out. I just bought it yes....

I'm having this problem, that the Plus Sign to add photos is not working, it's grayed out. I just bought it yesterday, I have the latest version installed and updated. What should i do?
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R Sirmons

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I have been using Lightroom Classic for about a year (my account is active) and just tried Lightroom CC only to discover the same problem--plus sign grayed out and unable to add photos. I am using Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019); Operating system: Windows 10  OS Version: 10.0 [17763].  Lightroom CC mobile on iPad Pro seems to work OK.  Does anyone at Adobe have any ideas?
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Rikk Flohr, Official Rep

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Greetings,

For all those on this thread, first: thank you for your patience. We've been, as of yet, unable to reproduce this behavior in-house. For those of you who still see a grayed-out Add Photos button we'd like to collect diagnostic logs from you.

In Preferences>Account hold down the [Opt/Alt] key and click the [Diagnostic Log] button. Send that log to me at:



Thanks for your help.
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Meghan Gainer

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Just sent you my diagnostics as I'm having the same issue, but with my corporate account.
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Rikk Flohr, Official Rep

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Greetings all,

I have a question for those of you who still experience this issue.  Can you drop a note and describe your license? Is it a normal Photography Program License? Educational? Corporate (Enterprise)?  We've discovered at least one instance of a Corporate license where the issue turned out to be the Corporate Admin controls.  Please reply in to this comment with your license type. 

Thanks!
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jason

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corporate
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Laura M

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corporate