Lightroom CC: Add photo button greyed out. I cant import photo

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  • Updated 2 days ago
  • (Edited)
lightroom cc 2019 add photo button greyed out. I cant import photo
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emo d the shooters

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Posted 1 month ago

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fredf

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Are you selecting your source folder first? It is normal for "Add" to be grayed out if all images in the source folder selected are already part of lightroom.
(Edited)
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Rikk Flohr, Official Rep

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Lightroom does not have a version called CC2019. Can you go to Help>System Info... and get us your installed version number?
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Mawuli Kristodem

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Lightroom CC version: 2.0.1
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Mawuli Kristodem

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Rikk Flohr, Official Rep

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Please update to 2.1.1 via the Creative Cloud Application. There were several bug fixes in this version that may affect your issue. 
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Lars Kannenberg

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Hello Rikk Flohr, I have exactly the same problem, that the Plus Sign to add photos is not working. I have the latest Version 2.1.1 of LR CC and reinstalled it a couple times. Login and Logout did not help. What to do?
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Rikk Flohr, Official Rep

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A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
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Bruno Guerreiro

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I have been using Lightroom classic cc for a while and am considering migrating all my photos to Lightroom cc.

Have just installed the latest version of Lightroom cc and am having the same problem. The photos I have in Lightroom Classic cc are missing in Lightroom cc and the add photos option is greyed out.

The steps above have not resolved the problem.

Could this be because I am not supposed to use both at the same time? I have been using Lightroom cc on my mobile and it works.

Please advise.
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Rikk Flohr, Official Rep

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Lightroom Classic CC and LIghtroom CC are different workflows. It is generally better to choose one and stick with it

Lightroom Classic CC catalogs can be migrated to Lightroom CC using the File>Migrate Lightroom Catalog... option.