Starting off with the most up to date system info post:
The summary of the problem is basically laggy / insufferably slow performance issues with LR CC running on a system as follows:
- i7 4790k @ 4Ghz
- 32Gb RAM
- SSD Catalog
- 2x HGST 5Tb RAID 1 image host drives
- nVidia 970 GTX
- 2560 x 1440 display, LR in Single Display mode only
- Windows 10 Pro 64bit
I have been engaged with Adobe on this issue for several months, during which time I have kept my display drivers and lightroom up to date.
Performance *HAS* improved slightly since 6.10 but is still not at a point where it is comfortable to smoothly work. Every operation has a lag / UI update that just makes the whole experience jarring. The memory leak that would send LR to its knees was indeed resolved with 6.10, so performance no longer degrades as rapidly over time as it used to, however baseline performance is still not what I'd expect and is certainly not comfortable to work with. Editing in Lightroom is a headache to be dreaded right now, so much so that I've been putting off jobs that I really shouldn't be.
This initial video opened up the dialog with Adobe, and was recorded on 6.8. This is the best performance I ever see from LR as it was freshly loaded up and hadn't been subject to the memory leak in versions < 6.10 . I'm currently regenerating the 1:1 previews on the images in the video to see if the cache was corrupted or something. It's taken 2 hours so far, and it's at 58%. (700 images). In another 2 hours I will be able to say.
I've produced another video that shows the GPU accel colour shift and screen blackout. This time LR had been open for a few hours, so it's the absolute worst case performance. Running on 6.8 / 6.9 as 6.10 had not yet been released
Another video, this time with some diagnostic information onscreen. It's a long video as I was discussing with a reddit group ideas on how to improve performance. Skip through and you'll find CPU readouts, HDD benchmarks and some other stuff. This was recorded during a 1:1 preview generation session, which took 3 hours for 1000 images.
I've had lightroom open long enough to import 286 images and generate 1:1 previews for them. Performance is still just as bad as in the recorded videos. I'll leave it open and idling overnight to see if it leaks any memory, but honestly the concept of editing even this tiny set of ~300 images is enough to give me a headache.
Face tagging, geotagging, and all other extraneous gubbins turned off from day 1. 1:1 and Smart previews. 90% CPU over 4 cores, but no account given, seemingly, to people trying to use LR while an import is in progress. Its borderline unusable as it is (As I demonstrated in my videos) but during import - no chance. I normally leave it on overnight importing images, but this was a rush job. Rush. Hah.
At this point I was tempted to revert back to 5.7 as , although not exactly a greased sow in terms of performance, it is certainly less cumbersome than CC.
Due to wait times loading and editing images it's simply not been possible to make adjustments to the volume of images required on 24 hour turnaround. Either I need to drop my standards, or drop Lightroom.
It might be satisfying to complain about the Adobe staff / software but it's not helping us get the problem solved. Try use a forum for that instead of a bug tracker thread.
I can barely work with the LR on my PC now and so tired of waiting and watching the loading message. I have tried constantly rebooting the computer, switching different version of the graphic card driver, and different LR settings, but nothing helps.
Next left me to try:
a. change my main monitor to be 1920X1080 instead of the current 4k one;
b. give a try of using dng format instead of the original Nikon raw file (my friends don't seem to complain the LR performance and they all convert to dng when importing the photos)
c. may have to get back 5.17???
Still crap. Took almost 12 hours to generate 1:1 and smart previews for 1600 images. Fortunately for me and my clients I set it going before I went to bed, meaning I only lost 4 hours of working time the following morning.
General performance still unusable, I have taken to minimising the windows to 1/4 of my monitor size to make quick global edits which improves performance considerably and puts it at what I'd consider a usable level. There is clearly a big issue with the demosaic/display pipeline.
No adjustments happen in realtime, fortunately I can use the MIDI controller to physically set dial and fader locations and then wait for LR to catch up, otherwise I'd have already quit photography and got a job as a professional paint-drying inspector, the Gods know I've had plenty of practice.
Anyway, it is so painful working with LR!
New version of LR with "Improved performance" that isn't available on a standalone licence, completing Adobe's Matrix-like assimilation of everyone onto their profit teat.
I assume no bugfixes or performance updates will be released for LR6 so you may as well go and mark this thread as "Closed".
If I thought there was a shit of a chance of getting a refund on my standalone copy of LR6 (That I have been unable to use because of performance issues for the product's entire (and in fact mercifully brief) lifespan) I'd try, but I know how much Adobe care, making such an attempt as abortive as the product itself. I honestly believed Adobe were working to improve the product, otherwise I'd have applied for a refund within 24 hours. I suppose that kind of business practice isn't illegal but it's certainly morally dubious.
As it is I wasted £100 on a product that was unusable, won't get any compensation for the lost investment or the lost time, and must now pay a monthly subscription to use the product that alleged to perform as well as this one bloody should have.
If LR didn't have the almost-realised potential to be an incredible product I wouldn't be so mad - it's simply because the alternative products are so dire that I'm even pissed about this otherwise I'd have jumped ship when I realised LR6 performed as it did. The lack of a standalone licence is the final insult to someone whose income is unpredictable enough to make subscriptions a risk.
Very annoyed. Very disappointed. Feeling very very ripped off.
It is clear that they really, really, don't care about those of us on this post as none of the items we have discussed have received any attention in this new release - or should I say the new product.
I tried creating a new catalog and importing about 2000 JPG files and then went about the usual practices of reviewing in Library Mode, lots of zooming in and out, and then editing some in Develop Mode. As near as I can tell, the speed and performance is worse than in 2015.12.
I guess they are after a different market that does not include us and are more than willing to see us leave. I totally agree with Denyer that they did a lot of work here but none of it was targeted at solving the issues we all have with speed.
So, now I guess we will need to look at other solutions since Adobe has clearly decided to throw us away in favor of more subscribers that accept the poor performance or have so few images that putting them on the web on their servers will work out.
So very SAD!
I am testing this on the same computer that runs LR so poorly it is essentially unusable. The ON1 software runs fast, uses my GPU efficiently, and does not slow down as I do more.
It seems to me that their programming team knows something that Adobe's team either does not know or has ignored this issue in favor of more features, more features, new collect money model, more subscribers, etc., etc., etc.
I honestly did not think this was humanly possible.
When switching between images in the develop module it looks like you're ready to work, but you're not. You're just being lied to. Switch images and activate crop tool - I have to wait 12-15s before it becomes responsive.
I will not be paying for this shite until someone can confirm that it actually runs like an application from 2017 running on monster hardware, and not like some C64 paint package. Utterly unimpressed, and I've narrowly avoided missing another deadline as a result.
Just timed it - switching images in the develop module I have to wait 27 seconds before the crop tool is responsive.
This is with pre-generated 1:1 and smart previews, and also tested with smart previews deleted.
TWENTY SEVEN SECONDS.
They simply DO NOT CARE!!!!! All I ever hear is from Simon Chen and every comment from him is "The team are working on it". Really, they are working on it for more than one year? When did they have time to create the entire new version if they were really working on the performance issue?
The sad truth is they must not really have been working on it as I started screaming and demoing the performance issue more than a full year ago and look where we are - nowhere!!!!
Frankly, I think Adobe is hoping we get so upset that we just leave!
I would like to use a previously purchased LR perpetual license to keep my existing work available while I develop a new workflow. Does anyone know if it is possible to open a CC catalog in a previous version?
Will Anyone at Adobe Ever break the Cone of Silence? Many of us have been begging for help and begging to help find and address the serious performance issues we are experiencing.
Simon, you keep telling us "the team are working on it" and I believe you. I am just not sure what "it" is that they are working on. Clearly it has not been the performance issue. I am waiting more than one year and perhaps everyone on the "team" were too busy inventing the new cloud based product to spend any effort on the existing performance issues. Seems to me that has been quite unfair considering I pay every month for software with a major issue you have essentially ignored for more than 12 months.
Jeff, you have remained totally silent on the issue. Please tell us to go away, tell us how to fix it, tell us when we can expect some help, but please tell us something!
Both of you saw the issue while connected to my PC over one year ago and still no help and no discussion. At the PC Expo in NYC last week, I spoke to someone from Adobe that seemed quite happy when I said that I was being forced to go to Capture One and he said good if that solves my issue. Well, besides that not being a great answer, I may need to do just that. Perhaps, if those of us with this major issue went away, Adobe would be much closer to cancelling the desktop version in lieu of the new cloud based scenario that none of us could use anyway due to the lack of features and sheer volume of photos we process daily or weekly.
Many of us with strong IT backgrounds have offered to help run test products to determine the source of the issue with no response from Adobe. We have posted information trying to show how LR runs so poorly on our systems while other products seem to race along without any slowdown at all. Some of us have been forced to go back to the prior 2015.12 version so we can get our work done albeit with a restart of LR after every 30 or so images.
I am quite sure none of us want to leave Adobe and none of us want to use other products but we need your help. So, here I am begging openly for some kind of help in solving this issue.
Most of us with the problem are using high-end PC's. I have Windows 10 on a PC with a 3.3Ghz 12-core processor, 64Mb 2400 speed RAM, NVidia GTX Titan Graphics with 12Gb Dedicated VRam, SSD drives and I can tell you that everything on my PC is lightning fast (Including Capture One and ON1 RAW 2018) except for Lightroom.
Some of us (including me) teach comprehensive classes in both Lightroom and Photoshop and get from 30-100 students per year to enroll in the Lightroom CC (now Classic) system. Please help me continue supporting Adobe and referring students to the cloud based systems.
I am aware that my CC monthly payment means nothing to Adobe and if I went away the company would never miss it. I am aware that I am a thorn in your side for constantly complaining about performance. I am aware that the company line is that Lightroom Classic is much faster than previous versions. Well, I have yet to talk to any of my colleagues, friends, students, or anyone for that matter that thinks the new program is faster. In fact, even several of my students using MAC OS feel that Classic is slower than the prior version. Okay, I am sure some see an improvement in performance but I am not sure who they are. No matter, every day I read forum comments from many of you longest loyal customers begging for help to solve the performance issue.
So, Adobe, Jeff, Simon: I and others stand before you begging for some relief. Our businesses are suffering as we cannot process our work. Our lives are being adversely affected as we have no time left after spending three or four times as long as before working on our daily shoot images.
Please do not force us to move away from Adobe. Many of us have been loyal supporters for dozens of years. Your company was built on our continued loyalty, software purchases, and upgrades. We really want to stay loyal. We really want to continue to recommend Adobe products to our colleagues, friends, and students. We want Adobe to continue to be the leading force in the imaging business. To do all of this, WE NEED YOUR HELP!!!
Please, please, please help us. Let us help you. We will do anything you ask of us (within reason and our busy schedules) to identify and correct this issue. I am sure you have read some of my comments on other forum threads and the times I report are real!
Many of us await your reply!!!! PLEASE HELP US! PLEASE TALK TO US
But what I really find quite dramatic is to see people begging corporations - which have been created with their support - because they cannot adapt to change. The change which is driven in the first place by that same entities. Joel, please stop begging and find alternatives. There are a lot out there, becoming more and more robust every day.
Your experience is more important than the tool you're using, I'm sure you know that.
My issue is that since 2009, I have been teaching courses in LR and PS to literally hundreds of semi-pro and pro photographers. Many of them (almost all) asked me to recommend software and I have recommended LR and then PS for a few things LR is not good at, making the Photographers Cloud the best solution financially for them.
Now, I can change fairly easily (Capture One is scarily similar to LR but blazing fast) but if I change, many if not all of my former and future students will change as well and that will be difficult at best for them. I really do not want to force this change on them and that is why I am trying anything I can think of to get Adobe to wake up and do something.
Actually, I checked my email and forum history and I complained to Jeff Tranberry and Simon Chen starting in July 2016 and have been suffering the slowdown issue since then. Yes, I am at the end of my patience and have been promised an update to the situation early next week. Depending upon what I hear, I will be cancelling my Adobe Subscription as well.
I do not have high hopes after all this time!
I have a GeForce 970GTX, and two monitors, a 2k screen (primary) and a 1080p screen (Secondary). I use LR ONLY on the primary monitor.
This morning, for reasons unknown to me, I decided to try the PC with only the primary monitor connected to the 970, and attached the secondary monitor to the PC via the onboard graphics adapter (Some poorhouse Intel thing).
Nothing else changed with the workflow, but all of a sudden I'm seeing a huge increase in performance.
It could be planetary alignment, so I'll report back in a few days to be sure.
What's going on LR???