Lightroom CC 2015 Freezes my whole computer everytime I start it

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  • Problem
  • Updated 3 years ago
Lightroom said to instal quicktime player to run so I installed it, then followed the setup and imported my photos.  From there it froze my whole computer, no mouse, no keyboard, had to crash and reboot.  This happened repeatedly every time I attempted to load and use it.  I will no longer run this program, until I have found the root issue and solution. Please help. Thank You

Windows 10 Home, Intel(R), Pentium(R), CPUB960, @2.20GHz, Installed Ram 4.00GB (3.28 usable), 64-bit operating system, x64-based processor.
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Steven Priestley

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  • Frustrated

Posted 3 years ago

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Simon Chen, Principal Computer Scientist

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Two things to try:
1. Reset the user preference. Hold down the Shift+Alt key when starting up Lightroom. When Lr ask whether to clear the Lightroom user preference, say yes.

Where and when it starts to hang? What are you doing inside Lr at the time? No error message?

2. Follow https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html to check your GPU driver is up-to-date. Try disabling the GPU acceleration to see if it helps.
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Steven Priestley

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Thank You I will try this in the morning. 
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Steven Priestley

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Where and when it starts to hang? (a) As soon as I open the program.
What are you doing inside Lr at the time? (a) Looking at what to do next I have only just started with the program since the update.
No error message? No error just notice the mouse wont move nor keyboard work, Ill check next time if the clock still moves!
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avinash r, Employee

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If that doesn't work, also please take a look at this note to see if it helps in your case, https://helpx.adobe.com/lightroom/kb/lightroom-cc-2015-4-lightroom-6-4-crashes-on-launch.html.
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Steven Priestley

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I shall Thank You