Lightroom CC 2015 crashes constantly after the latest upgrade.

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  • Updated 3 years ago
Lightroom CC 2015 crashes all the time. When I import images in to the program and when I try to open the Develop tab. Also, when I try to delete the pictures. This started after the latest upgrade.
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Pirta Sainio

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  • frustrated

Posted 3 years ago

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Chris Cox

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What OS version are you using?
What does the detailed crash report say?
And is it crashing, or just hanging/freezing?
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Victoria Bampton - Lightroom Queen, Champion

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And what Graphics card and Driver version?
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Pirta Sainio

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I'm using Windows 7. Graphics card is AMD Radeon HD 7800 Series. Driver version is 15.20.1046-150622a-186188C.
Crash report says nothing.
It is freezing.
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Victoria Bampton - Lightroom Queen, Champion

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That driver is causing all sorts of problems, including freezing and crashing. You could roll back to 14.4, I think it was.

Some people are reporting that this works: If you go to the AMD Catalyst Control center, under the Gaming-> 3D Application Settings tab - and then under "Frame Rate Control".. Change "Wait For Vertical Refresh" to "Always On", and change "OpenGL Triple Buffering" to "On".

Or going into LR's Preferences > Performance tab and unchecking the checkbox should fix it.
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Pirta Sainio

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thanks for the help!
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Pirta Sainio

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I'm just wondering, why it started to cause problems after the new Lightroom upgrade?
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Victoria Bampton - Lightroom Queen, Champion

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When did it start? The 15.2 driver was early July and most of the issues started around then.
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Pirta Sainio

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It started few weeks ago when I upgraded my Lightroom CC.
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Victoria Bampton - Lightroom Queen, Champion

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Timing's about right. What were you on before? LR5?
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Pirta Sainio

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Last version was cc 2014, now it's cc 2015.