Lightroom CC 2015.8: Crashes when exporting on MacOS Sierra 10.12.2 (16C67)

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  • Updated 11 months ago
  • (Edited)
Lightroom CC 2015.8 crashes when exporting on MacOS Sierra 10.12.2 (16C67). Happens about half the time. If I first close LR, then restart and immediately export, it seems to survive. Not so if I had not shut down first. I have also had it crash on syncing photos, but not consistently.
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Adrien Bisson

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Posted 1 year ago

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Rikk Flohr, Official Rep

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Any error messages? Can you give us more details on the crash behavior?
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Robert Vogelzang

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I'm having repeated crashes and failures when I attempt to import a catalog with about 12000 images from my older MacBook (running LR CC 2015.8) to my new MacBook (OS Sierra 10.12.2 also running LR CC 2015.8).  It will either crash within 3 minutes or has successfully imported about half of the images.
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Adrien Bisson

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No, I just get a small pop-up that says that it has stopped working and then the crash dump submission dialog, which I have done several times.

I believe I have located the crash report from the last time that it crashed. Here is the top. If you want the whole thing, let me know. Looks like it addressed into lala land to me :-)

Thanks!

Process:               Adobe Lightroom [92313]Path:                  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Identifier:            com.adobe.Lightroom6
Version:               Adobe Lightroom [1099473] (6.8)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Lightroom [92313]
User ID:               501

Date/Time:             2017-01-05 11:38:45.533 -0500
OS Version:            Mac OS X 10.12.2 (16C67)
Report Version:        12
Anonymous UUID:        removed

Sleep/Wake UUID:       removed

Time Awake Since Boot: 580000 seconds
Time Since Wake:       9500 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x000015f90d33bec0
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]

VM Regions Near 0x15f90d33bec0:
    Image IO               00000001f3a88000-00000001f4fa9000 [ 21.1M] rw-/rwx SM=PRV  
--> 
    MALLOC_NANO            0000600000000000-000060000f200000 [242.0M] rw-/rwx SM=PRV  

Application Specific Information:
objc_msgSend() selector name: objectForKey:


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib               0x00007fffa74a5b5d objc_msgSend + 29
1   com.apple.Foundation           0x00007fff943b2746 __98-[NSObject(NSKeyValueObservingPrivate) _notifyObserversOfChangeFromValuesForKeys:toValuesForKeys:]_block_invoke.158 + 39
2   com.apple.CoreFoundation       0x00007fff929473fc ____NSDictionaryEnumerate_block_invoke.431 + 28
3   com.apple.CoreFoundation       0x00007fff927f94ba CFBasicHashApply + 122
4   com.apple.CoreFoundation       0x00007fff9283c8c0 __NSDictionaryEnumerate + 288
5   com.apple.Foundation           0x00007fff943b2522 -[NSObject(NSKeyValueObservingPrivate) _notifyObserversOfChangeFromValuesForKeys:toValuesForKeys:] + 703
6   com.apple.CoreFoundation       0x00007fff9292167a forEachObserver + 298
7   com.apple.CoreFoundation       0x00007fff92921898 -[CFPrefsSource _notifyObserversOfChangeFromValuesForKeys:toValuesForKeys:] + 72
8   com.apple.CoreFoundation       0x00007fff9296f064 -[CFPrefsSearchListSource alreadylocked_setValues:forKeys:count:] + 1268
9   com.apple.CoreFoundation       0x00007fff92921386 -[CFPrefsSource setValues:forKeys:count:removeValuesForKeys:count:] + 262
10  com.apple.CoreFoundation       0x00007fff928010a0 -[CFPrefsSource setValues:forKeys:count:] + 32
11  com.apple.CoreFoundation       0x00007fff9284baba -[CFPrefsSource setValue:forKey:] + 58
12  com.apple.CoreFoundation       0x00007fff92970a32 __108-[_CFXPreferences(SearchListAdditions) withSearchListForIdentifier:container:cloudConfigurationURL:perform:]_block_invoke + 290
13  com.apple.CoreFoundation       0x00007fff929708a9 -[_CFXPreferences(SearchListAdditions) withSearchListForIdentifier:container:cloudConfigurationURL:perform:] + 345
14  com.apple.CoreFoundation       0x00007fff9299d155 -[_CFXPreferences setValue:forKey:appIdentifier:container:configurationURL:] + 261
15  com.apple.CoreFoundation       0x00007fff9284ba04 _CFPreferencesSetAppValueWithContainer + 68
16  com.apple.Foundation           0x00007fff9426a51f -[NSUserDefaults(NSUserDefaults) setObject:forKey:] + 55
17  com.adobe.ag.substrate         0x000000010195b583 AgPreferences_storeValue(NSString*, objc_object*) + 479
18  com.adobe.ag.substrate         0x000000010195b39d 0x101944000 + 95133
(Edited)
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Rikk Flohr, Official Rep

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First Step reset your preferences: 

Close Lightroom. Hold down [Opt]+[Shift] and relaunch Lightroom. Overwrite the preferences when prompted. Close Lightroom. Restart your computer. Relaunch Lightroom. Does the crash continue on export?
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Erica Magda

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Me too. 
Anonymous UUID:       A8AB7248-66B0-59C0-D46B-38D03F26C03F

Thu Jun  8 11:54:18 2017

*** Panic Report ***
panic(cpu 1 caller 0xffffff8005f726dc): "Kernel stack memory corruption detected"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.60.24/libkern/stack_protector.c:37
Backtrace (CPU 1), Frame : Return Address
0xffffff922abebb40 : 0xffffff8005eea53c 
0xffffff922abebbc0 : 0xffffff8005f726dc 
0xffffff922abebd0c : 0x0 

BSD process name corresponding to current thread: Adobe Lightroom

Mac OS version:
16F73

Kernel version:
Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64
Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C
Kernel slide:     0x0000000005c00000
Kernel text base: 0xffffff8005e00000
__HIB  text base: 0xffffff8005d00000
System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)

System uptime in nanoseconds: 11318083096890
lBacktrace (CPU 1), Frame : Return Address
0xffffff922abeb020 : 0xffffff8005eea7e0 
0xffffff922abeb050 : 0xffffff8005eea4b0 
0xffffff922abeb0d0 : 0xffffff8005fff2dd 
0xffffff922abeb2b0 : 0xffffff8005e9b593 
0xffffff922abeb2d0 : 0xffffff8005efc31c 
0xffffff922abeb4a0 : 0xffffff8005efdb9c 
0xffffff922abeb510 : 0xffffff8005efc316 
0xffffff922abeb600 : 0xffffff8005efdc19 
0xffffff922abeb670 : 0xffffff8005eeb871 
0xffffff922abeb8e0 : 0xffffff8006004ef9 
0xffffff922abebb00 : 0xffffff8006004691 
0xffffff922abebb40 : 0xffffff8005eea53c 
0xffffff922abebbc0 : 0xffffff8005f726dc 
0xffffff922abebd0c : 0x0 

BSD process name corresponding to current thread: Adobe Lightroom
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Erica Magda

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Tried the option + shift refresh and reboot. Still crashes on export. 
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Rikk Flohr, Official Rep

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Erica, go to Help>System Info... and make sure you are running the latest version of Lightroom 6.10.1 or CC2015.10.1. If you are not, you need to update. 
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Erica Magda

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I'm running: Lightroom version: CC 2015.10.1 [ 1117303 ]

If I export less than 5 photos it does not crash. 
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Rikk Flohr, Official Rep

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Please describe the crash. Are there any error messages? Does the program stop working? Shut down? The entire computer shut down?  When did this start?
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Erica Magda

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I posted the error message above. 

The computer goes black and shuts down, and automatically restarts. 

Just this one time the computer froze and I had to force shut down, but mostly it just crashes. 

This started yesterday, but I haven't used LR in about a month. 
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Victoria Bampton - Lightroom Queen, Champion

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The OS shouldn't let a program shut down the whole computer, so that would suggest a hardware or low level OS problem.
(Edited)
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Rikk Flohr, Official Rep

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That isn't an error message but rather a report. I was talking about an onscreen dialog type of thing.  In any case your description of 'goes black and shuts down' points to a hardware failure. It sounds like when you export more than 5 images you are hitting a CPU or Ram issue that is causing a hard system crash. I would recommend getting your PC checked out. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The error report shows a kernel panic, which is the OS/system failing. As Victoria sates, a system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

If you launch Lightroom and go to Preferences > Performance, and uncheck "Use Graphics Processor" does it behave better?
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Erica Magda

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I tried and it still happens. Here is the report:
Anonymous UUID:       A8AB7248-66B0-59C0-D46B-38D03F26C03F

Thu Jun  8 16:31:48 2017

*** Panic Report ***
panic(cpu 1 caller 0xffffff801d5ff2dd): Kernel trap at 0xffffff7f9ef5df00, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000021b7a000, CR4: 0x00000000003627e0
RAX: 0xffffff8060f69050, RBX: 0x000000000000004c, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff920b2c3930, RBP: 0xffffff920b2c3990, RSI: 0xffffff8060f69050, RDI: 0x0000000000000000
R8:  0xffffff801dc6a760, R9:  0x0000000000000000, R10: 0x0000000000000001, R11: 0x0000000000000002
R12: 0x000000000000007b, R13: 0xffffff8060f69c30, R14: 0x0000000000000000, R15: 0xffffff8060f69c70
RFL: 0x0000000000010246, RIP: 0xffffff7f9ef5df00, CS:  0x0000000000000008, SS:  0x0000000000000000
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000002, Fault CPU: 0x1, PL: 0, VF: 1

Backtrace (CPU 1), Frame : Return Address
0xffffff920b2c35c0 : 0xffffff801d4ea53c 
0xffffff920b2c3640 : 0xffffff801d5ff2dd 
0xffffff920b2c3820 : 0xffffff801d49b593 
0xffffff920b2c3840 : 0xffffff7f9ef5df00 
0xffffff920b2c3990 : 0xffffff7f9ef6229c 
0xffffff920b2c3a00 : 0xffffff7f9ef7e3f7 
0xffffff920b2c3b30 : 0xffffff7f9ef7e7dd 
0xffffff920b2c3c80 : 0xffffff7f9f12e6d1 
0xffffff920b2c3cb0 : 0xffffff7f9ef42e05 
0xffffff920b2c3d70 : 0xffffff7f9ee579bd 
0xffffff920b2c3dd0 : 0xffffff7f9ee72243 
0xffffff920b2c3e70 : 0xffffff7f9ee79a8d 
0xffffff920b2c3e90 : 0xffffff801dac1600 
0xffffff920b2c3f00 : 0xffffff801d52319a 
0xffffff920b2c3fb0 : 0xffffff801d4988f7 
      Kernel Extensions in backtrace:
         com.apple.driver.AirPort.Brcm4360(1150.10.1a2)[9636BEB9-0319-3159-B2B2-35F4FE5A0260]@0xffffff7f9ee34000->0xffffff7f9f5f0fff
            dependency: com.apple.driver.corecapture(1.0.4)[C269B594-3CE8-3AC8-AC81-ADDCC1C9074A]@0xffffff7f9ed0a000
            dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[EE4CC064-65B6-3978-9393-C71C74D5BEAA]@0xffffff7f9ed3c000
            dependency: com.apple.iokit.IO80211Family(1200.12.2)[727E77C7-6B99-3A93-A886-69274B084BD6]@0xffffff7f9ed44000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f9dd50000
            dependency: com.apple.iokit.IONetworkingFamily(3.2)[6326DB88-5330-3F0C-91F6-D478AB5E7503]@0xffffff7f9e42a000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
16F73

Kernel version:
Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64
Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C
Kernel slide:     0x000000001d200000
Kernel text base: 0xffffff801d400000
__HIB  text base: 0xffffff801d300000
System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)

System uptime in nanoseconds: 15058683519417
last loaded kext at 12174806336092: com.apple.driver.AppleMikeyHIDDriver 131 (addr 0xffffff7fa127b000, size 16384)
loaded kexts:
com.sophos.nke.swi 9.5.50
com.displaylink.driver.DisplayLinkDriver 2.2
com.sophos.driver.devctrl 9.5.50
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.filesystems.smbfs 3.1.2
com.apple.driver.AppleBluetoothMultitouch 92
com.apple.filesystems.msdosfs 1.10
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 110.23.17
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleGraphicsDevicePolicy 3.14.47
com.apple.driver.AppleHIDALSService 1
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleHDAHardwareConfigDriver 279.48
com.apple.iokit.IOBluetoothSerialManager 5.0.4f18
com.apple.kext.AMDFramebuffer 1.5.1
com.apple.driver.AppleIntelSKLGraphics 10.2.5
com.apple.driver.AppleHDA 279.48
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelPCHPMC 1.1
com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleBacklight 170.9.20
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleMuxControl 3.14.47
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.kext.AMDRadeonX4100 1.5.1
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleMCCSControl 1.3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleEmbeddedOSSupportHost 1
com.apple.kext.AMD9510Controller 1.5.1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.CoreStorageFsck 540.30.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.50.19
com.apple.driver.TestDeviceVCOMACMData 1.0.0
com.apple.driver.AppleTopCaseHIDEventDriver 114
com.apple.driver.AirPort.Brcm4360 1150.10.1a2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.IOBluetoothHIDDriver 5.0.4f18
com.apple.kext.triggers 1.0
com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18
com.apple.iokit.IOBluetoothFamily 5.0.4f18
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSSE 1.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 516.1
com.apple.driver.AppleGraphicsControl 3.14.47
com.apple.iokit.IOAcceleratorFamily2 311.13
com.apple.iokit.IOSurface 159.7
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.kext.AMDSupport 1.5.1
com.apple.AppleGraphicsDeviceControl 3.14.47
com.apple.iokit.IOGraphicsFamily 515.3
com.apple.driver.AppleIntelLpssUARTv1 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.usb.IOUSBHostHIDDevice 1.1
com.apple.driver.usb.AppleUSBHub 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.usb.cdc.ecm 5.0.0
com.apple.driver.usb.cdc.ncm 5.0.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.usb.AppleUSBiBridge 1.0
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.driver.AppleHIDKeyboard 199
com.apple.driver.AppleMultitouchDriver 368.16
com.apple.driver.AppleInputDeviceSupport 76.7
com.apple.driver.AppleHSSPIHIDDriver 49
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleHSSPISupport 49
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.driver.AppleIntelLpssSpiController 3.0.60
com.apple.driver.AppleThunderboltNHI 4.5.4
com.apple.driver.AppleHPM 3.0.9
com.apple.iokit.IOThunderboltFamily 6.5.7
com.apple.driver.AppleIntelLpssI2CController 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.driver.AppleIntelLpssI2C 3.0.60
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro13,3, BootROM MBP133.0226.B23, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7
Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In
Graphics: Radeon Pro 455, AMD Radeon Pro 455, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)
Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: iBridge
USB Device: USB2.0 Hub
USB Device: USB Receiver
USB Device: USB-C Digital AV Multiport Adapter
USB Device: USB3.0 Hub
Thunderbolt Bus: MacBook Pro, Apple Inc., 19.6
Thunderbolt Bus: MacBook Pro, Apple Inc., 19.6
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Erica Magda

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Do you know why exporting a giant file from Adobe Premiere wouldn't cause the same crash if it's using the same graphics card? 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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With that last report, I'm second guessing a graphics card issue. Looks like airport, networking and I/O stuff in the report.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have any 3rd party extensions installed, or any virus/network scanning utilities installed?