Lightroom CC 2015.3: Synchronize folder does not import new images

  • 2
  • Problem
  • Updated 3 years ago
The update to Lightroom CC 2015.3 has not fixed the import problems from the previous update, it has made them worse.

At least previously there was a workaround. Now it selects all photos not just new photos, does not display the thumbnails you just get a grey box and selects everything. If you click to do anything else the program just hangs and forces a reboot.

Really unhappy. I am paying a lot of money per month for a product that does not work. Adobe should fix this NOW and give everyone a couple of free months on their subscription because they are supplying a product that is not fit for purpose.
Photo of Stephen Tyler

Stephen Tyler

  • 5 Posts
  • 0 Reply Likes
  • Angry

Posted 3 years ago

  • 2
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4427 Posts
  • 1637 Reply Likes
Hang on, this sounds like it could be a different issue to the previous one.

When you say it shows a grey box.... can you import that same folder normally through the Import dialog? I'm wondering if this is a larger Import problem rather than specifically Synchronize Folder.
Photo of Stephen Tyler

Stephen Tyler

  • 5 Posts
  • 0 Reply Likes
It is obviously a different problem, but I am not impressed that Adobe fixes one issue and creates several more.

The grey box is what it there instead of the thumbnail. You see, the first dozen thumbnails and then grey boxes for all other files with a tick and a filename.

I have now had a couple of months with Lightroom not working properly. The solution is to uninstall and reinstall an older version that actually works. This is ridiculous. Adobe are quick enough to take money but are not very good at providing solutions for problems they cause themselves.

I started this post because one of the Adobe staff members suggested a new thread should be created because it is a different problem. What they are saying is they have fixed the bug they introduced by introducing a completely different problem.
Photo of Bernard Leverd

Bernard Leverd

  • 10 Posts
  • 5 Reply Likes
Did you try to sign to Adobe CC ??
Photo of Stephen Tyler

Stephen Tyler

  • 5 Posts
  • 0 Reply Likes
Yes I did. After yet another reboot and re sign in I did actually get it to import new photos. Unfortunately, it also insisted on importing many old photos that had already been imported.

Why there are so many issues and you have to be signed in to do basic functions I have no idea. I am sure I have worked previously without being signed in without issues.

Being constantly signed in is a pain as Adobe have decided to try and force an unwanted and paid for Acrobat DC update so you get constant reminders. But that is a subject of a different thread.

Thank you for suggesting the sign out and sign back in fix.
Photo of Bernard Leverd

Bernard Leverd

  • 10 Posts
  • 5 Reply Likes
" it also insisted on importing many old photos that had already been imported."

Yes, this is also ,what happened to me.
But you have to wait , and wait for quite a long time, and then you see the number of photos decreasing, LR has finally discarded the duplicates..
This step of the import process was almost immediate before 6.3 and takes now a long time.
Photo of Bernard Leverd

Bernard Leverd

  • 10 Posts
  • 5 Reply Likes
I had the same problem with the stand alone version of LR 6.3.
Signing on (help menu) to Adobe solved the problem immediately.
I have seen same problems and equivalent solution for the CC version.
Bernard