Photoshop CC 2017.1.0: Takes a long time to launch when select Open as Layers from Lightroom

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  • Updated 6 months ago
  • (Edited)
When I choose two or more images in LR and try to open them in Photoshop as layers, Photoshop takes so long to start, LR gives up and reports in a dialog box that "The files could not be edited because Photoshop 2017 could not be launched."

If I launch Photoshop first and wait for this extraordinarily "obeseware" to start, then I can open them from LR, but I really shouldn't have to do this.
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Anthony Blackett

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Posted 2 years ago

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Todd Shaner, Champion

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How long does it take to launch PS? You can try holding down the SHIFT key when you launch PS to see if a third party plugin is causing the opening delay.
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Anthony Blackett

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Thanks Todd,

I've done a few more tests. Timings for launching Photoshop vary quite a bit. From a cold start of Windows 7, launching Photoshop takes about 2 minutes on my machine (Toshiba laptop i7 CPU with 8GB memory), but has taken almost 4 minutes on one occasion. Once Photoshop has been launched, if it is subsequently closed and then re-launched, it only takes about 30 seconds to finish loading, due to caching I presume. If I use shift to skip loading 3rd party plugins, PS loads a bit faster, but not much. I don't have any 3rd party plugins that I've installed. As for 'Editing in Photoshop' from Lightroom, the "The files could not be edited because Photoshop 2017 could not be launched." error doesn't always appear either, it is all a bit random and probably depends on how the computer's resources are being utilised at the time.

I'll do some more testing to see what I can find.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Todd Shaner, Champion

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That's pretty bad. It takes ~12 sec. to launch PS to open ready state on my Windows 7 system. Two things to try:

1) Reset PS Preferences file . At the below link scroll down to the section on how "To manually restore preferences to default."
https://helpx.adobe.com/photoshop/using/preferences.html

2) If resetting PS Preferences doesn't resolve the issue try reinstalling PS. Open the Creative Cloud Application Manager and go to 'Apps.' Hover the mouse pointer over Photoshop CC 2017, click on the gear icon, and select 'Uninstall.' After completion I suggest restarting your system and launch only the Creative Cloud Application Manager. Click on 'Install' next to Photoshop 2017 and wait until it has completed.
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Anthony Blackett

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I tried both your suggestions Todd, first reset preferences with not much change in load time, then uninstalled and reinstalled PS CC. It still takes on average 2 minutes to load from a cold Windows start and LR gives up regularly if I try opening multiple images as PS layers without first having PS running.
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Todd Shaner, Champion

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As a test for font issues try disabling font previews by going to PS Type Menu > Font Preview Size > None
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Graham Barnett

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You are not on your own, this is a fault with creative cloud, it is about time they fixed this problem. We are paying a subscription and as such should be receiving a better service from there software. 
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Anthony Blackett

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Despite Adobe's claims of performance improvements with the recent release of Lightroom Classic, this problem is still an issue for me, as can be seen from the screen shots below.

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David Qin

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I have the same issue for Photoshop CC 2019
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Which issue are you seeing? The error "The files could not be edited because Adobe Photoshop CC 2019 could not be launched."?
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Anthony Blackett

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I solved my problem with Ps taking too long to launch from Lr by adding more RAM to my laptop. My Toshiba laptop is quite a few years old and I found that its 8GB RAM is now not sufficient for insanely memory hungry Lr Classic. My computer was simply running out of physical memory. Specs for my laptop stated that it could only have 8GB of RAM installed in the two slots - 4GB x 4GB. I discovered that this was not true and that I could at least put two 8GB cards in, giving me 16GB of RAM. Now my laptop works just fine with Lr and Ps running (and other programs). I also decided to upgrade the hard drive to a 1TB SSD, which has also given me some more performance improvements. I still don't comprehend why Lr uses so much physical memory. I created new empty catalogue, added one RAW image from my Nikon D750, created a virtual copy, then HDR merging the virtual copy with its original - this used 4.56GB of RAM!!